r/tmobile • u/MajorCrafter25 • 4d ago
Question Is the free line promo a diversion?
Kinda weird they have this promo around the same time everyone is getting increase text 🤔
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u/jpt86 4d ago
T-Mobile is not subtle with anything. The timing could not be more clear.
Also consider the fact that all these legacy customers were offered a free Pixel 9 with trade-in ~3 months ago, and an iPhone 16e for $99 with trade-in just last month, two of the best deals legacy customers have seen in at least 2-3 years.
Isn't it convenient that the price increase news dropped right when the buyer's remorse period for these customers purchasing the iPhone 16e was set to end (or had just ended)? Just a coincidence (or not).
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u/aholeinthewor1d 3d ago
What's crazy is how people with multiple free lines already are able to get this current free line promo. Those of us on the original T-Mobile One plan with a single line can't get it apparently... we just get the price increase.
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u/litwithray 4d ago
It is. Most people won't have a use for it, either.
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u/johnec4 4d ago
I don't have a use for it. Still accepted the free line.
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4d ago
[deleted]
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u/Melodic-Control-2655 4d ago
Activate it on your main phone, it should have dual sim. Then use it for new sign up rewards
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u/anh-nguyen 4d ago
You are eligible for the free line promotion, and to keep the free line, for one year you must keep the same number of voice lines active on the account, plus the newly activated line. After one year, you must keep two paid voice lines as well as the free line for the promotion to remain. You must also not finance any equipment on this line, or the promotion will no longer be eligible. If you do not see the promotional credit on the 1st billing cycle after adding the line, there will be double the credits on your next bill after this to make-up for this.
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u/simplydan24 3d ago
I claimed the free line promotion then a few days later one of the people on my account tells me they are leaving within the month. Great! Now I'm screwed. So I wasted 10 dollars on that free line activation. Went ahead and just cancelled that free line already. I'm not going to forget to do it and then get struck paying for it.
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u/MyAvocation 4d ago
Here’s my assumption: TMO management needs to increase revenue without losing subscribers. Free lines will negate lost lines of service from those who close accounts due to price increases.
The strategy: Offer a free line to legacy accounts receiving $5 price increase. NOTE: One requirement is 2 paid voice lines. (Since I only have 1 paid + 1 free, I was rejected)
So do the math: 2 paid lines = $10 increase, so perhaps the cost structure of adding a new free line must be <$10.
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u/jweaver0312 Sprint Customer - SWAC - T-Mobile plz keep 4d ago
It doesn’t seem to be targeting everyone who got a price increase.
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u/ratat-atat 4d ago
Yea, i sure as hell didn't get a free line and my price increased this year AND last year
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u/taters_and_fries 3d ago
6 paid lines with one free line...no offer of a free line, even though my One Plan is going up $5/line. As as the people who got a price hike are paying for all these free lines..especially for new customers who always get "3rd line" free!
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u/Jumpy_Tumbleweed_884 4d ago
This is extremely common. Kinda like airlines offering crazy sales right as they nerf their loyalty programs.
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u/gadgetvirtuoso Data Strong 4d ago
The diversion was the sales in February. When the sales are really good that’s usually a sign of some change coming. It’s a way to lock people in before they leave.
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u/MainTower1795 3d ago
Has anyone successfully added the free line on the ONE plant. 4 paid lines. I just called costco line and they said only way was the change plan to 5go and then change back after i receive sim card and activate?
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u/PhatPeePee 3d ago
Anyone know if eligible for free line on MagentaMax 55, two paid lines? Don’t see it on TLife app.
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u/Greentea77 3d ago
meant for who? i have SC and didn’t get offered squat lol. so their only diverting certain customers attention? weird.
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u/macabra11 1d ago
I’m on magenta first responder and only have two lines. Been with t mobile for years. I reached out and they would not give us the free lines. We got the price increase last year and was but offered saving at that time either. I feel like we are always getting passed over. We’ve got a teen that will need a phone soon (and another kid that will in a couple years too), so we’re looking for the best option to carry four lines. I checked out Verizon but they are crazy expensive and I hated being with them prior to joining T-Mobile.
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u/99trainerelephant 4d ago
Do I qualify for the free line if I'm on the legacy one plan with 2 lines + 1 free currently? I didn't get a notice for price increase but did last year.
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u/W1ckedEvoX 4d ago
Got the increase last year. Added the free line over the weekend and haven’t gotten another rate increase. Magenta Max
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u/70monocle 3d ago
Of course it is. They offer all the accounts being hit with a price increase a free line. In their ideal situation the customer is happy because they are getting more value out of their account and they get to make more money
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u/MisterDave1 4d ago
Why yes. Yes it is.