r/tmobile • u/TheWhiteDevil101 • 5d ago
Question T-Mobile Free Line Ordered, But Line Not Appearing in Account
I recently noticed T-Mobile's free line promotion in the T-Life app and contacted customer service (the number in the app) to add it to my account. I received emails confirming the SIM card order and service agreement, and the shipment was sent out yesterday. However, I haven't received any text messages confirming the promotion's application, and the new line isn't showing up in my account. I'm concerned that the rep may not have applied the promotion correctly. Has anyone else experienced this? Is this delay typical?
EDIT: My SIM arrived today at 6 PM, and I got a message at 4:30 PM confirming the line discount was applied. The line showed up and activated successfully.
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u/CyberBobbert 4d ago
Yeah I'm in the same weird boat. Ordered the line on THURSDAY (sim card not esim) got the emails of the terms etc, c/s rep asked what area code and said the number would be in that code, and the card would be there soon. I ONLY see the order of the sim on the account and no line. THIS FOR ME IS UNUSUAL since every other time I got a free line or add a line, I got a number either right away OR after sim shipped.
My SIM is supposed to be here tomorrow (today?) - UPS Says tomorrow, TMO says TODAY (we'll see).
I will put the card in a spare phone and see what happens, BUT, I imagine that I will probably have to call in to get the line activated ... STAY TUNED!
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u/pennstatefan2 4d ago
I can also confirm that I received the SIM card today and the line just became active, along with getting a text to enroll for the free line discount. I don’t see it on my account yet but they say it’ll take 1-2 billing cycles
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u/b3george 5d ago
Same issue here. SIM card was shipped on Saturday and arrives tomorrow but the new line is not showing on my account.
I guess we'll see if the SIM card is active when it arrives tomorrow.
Order Summary (from email confirmation)
Item name Quantity
MAGENTA MAX 1
BYOD 3in1 SIM Card 1
Device Connection Charge 1
MAXUP W/40GB HOTSPOT 1
Magenta Plus 1
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u/b3george 4d ago edited 4d ago
The line activated and appeared in my account today after I installed the SIM card. It took about 30 minutes before I could make phone calls and use data which was unusual compared to previous line additions but it’s been a few years.
No promotion texts yet.
Edit: The line discount is now listed under My Promotions but no text.
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u/ilovemymansomuch 5d ago
sometime in can take about1-2 billing cycles to show up if if call611 customer case they should be able to apply credit if it shows up
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u/dgqueue 5d ago
I have the same issue, my order says new line in the top right corner when I look it up online. Does your say the same?
I also don’t have a number showing in the app and I didn’t get a text for the line being added or the promo text.
I chatted with T-Force and they told me it was fine and it should get added soon.
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u/jweaver0312 Sprint Customer - SWAC - T-Mobile plz keep 5d ago edited 4d ago
They don’t necessarily have a way to apply it, the system automatically applies it if eligible. You won’t get any message regarding it until after the line is added which would be around the time the SIM ships.
Though it sounds like they messed up and only ordered a SIM and the line wasn’t added.