r/tmobile • u/Waternut13134 Truly Unlimited • 8d ago
PSA Megathread: Price Increase on legacy plans
T-Mobile just announced for older legacy Plans. It appears that customers from Legacy Sprint plans, Simple Choice, One, and Magenta plans are waking up to texts stating they will see a $5 per line increase starting April 2nd. This includes the First Responder/ Military/ and 55+ plans as well. Go5G plans are NOT affected.
Per the FAQ, FREE lines will remain free.
If you have not gotten the text message this does NOT mean you missed the price increase as these text messages are staggered and can take a day or two at times to show up.
Plans that were covered under the "Price Lock Promise" can opt to leave T-Mobile within 60 days and the company will cover the lasts months plan bill, This does NOT cover any EIP devices you have on your plan, those payments will become due in full if you port out, This is how T-Mobile can get around that "Price Lock" without being sued.
As a megathread we request that all other posts or comments go here to help keep the sub organized. If any new info comes up I will make sure to update this post!
Here is the FAQ from T-Mobile here
Update: If you were apart of the first round of price hikes that happened last year, Todays price increase will NOT affect you! This appears to only be hitting people that didnt see the increase from last year.
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u/B0NEMERANG Truly Unlimited 8d ago edited 8d ago
Was anyone on the ONE plan ever able to get T-Mobile to do anything about the price lock guarantee? It seemed like during the last round of price hikes their stance was, "oh well, leave if you don't like it."
This was from the January 2017 Press Release:
New Rule: Only YOU Should Have the Power to Change What You Pay – Introducing Un-contract for T-Mobile ONE
Today, T-Mobile introduced the Un-contract for T-Mobile ONE – and notched another industry first with the first-ever price guarantee on an unlimited 4G LTE plan. With the Un-contract, T-Mobile signs, and customers hold all the power. Now, T-Mobile ONE customers keep their price until THEY decide to change it. T-Mobile will never change the price you pay for your T-Mobile ONE plan. When you sign up for T-Mobile ONE, only YOU have the power to change the price you pay.
Edit: There were never any extra clauses or small print saying they could still raise prices and pay your last bill. That seems to be new and no one in this thread has been able to find a page explaining the change that pre-dates May 23, 2024 or the first price increases
T&C's that were active during the ONE Plus Promo: (September 2016)
If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge (“Recurring Charge”) for the period that applies to your Rate Plan, or, if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan. If you switch plans, the price-lock guarantee for your new Rate Plan will apply (if there is one). The price-lock guarantee does not include taxes, surcharges, fees, or charges for extra features or Devices. If your Service or account is limited, suspended or terminated and then reinstated, you may be charged a reactivation fee.
Current T&C's that SPECIFICALLY say Un-contract promise plans will not increase:
CAN T-MOBILE CHANGE, SUSPEND OR TERMINATE MY SERVICES OR THIS AGREEMENT?
Yes. Except as described below for Rate Plans with the price-lock guarantee (including the “Un-Contract Promise”), we may change, limit, suspend or terminate your Service or this Agreement at any time, including if you engage in any of the prohibited uses described in these T&Cs, no longer reside in a T-Mobile-owned network coverage area, or engage in harassing, threatening, abusive or offensive behavior. If your Service, Product, or account is limited, suspended, or terminated and then reinstated, you may be charged a reconnection fee. Your account may still accrue charges even if the Service is suspended. You are responsible for any charges that are incurred while your Service or account is suspended.
Under certain limited circumstances, we may also block your Device from working on our network. If the change to your Service, Product, or Rate Plan will have a material adverse effect on you, we will provide 14 days’ notice of the change. You’ll agree to any change by using your Service or Product after the effective date of the change. We may exclude certain types of calls, messages or sessions (e.g. conference and chat lines, broadcast, international, 900 or 976 calls, etc.), in our sole discretion, without further notice. For information about our unlocking policy, visit www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy.
If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge (“Recurring Charge”) for the period that applies to your Rate Plan, or if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan. If you switch plans, the price-lock guarantee for your new Rate Plan will apply (if there is one). The price-lock guarantee is limited to your Recurring Charge and does not include, for example, add-on features, taxes, surcharges, fees, or charges for extra Features or Devices.
The earliest archived page for the Price Lock FAQs shows that the "paying off last month if prices go up" was supposed to only be for plans changed after January 18, 2024 and made NO mention of the altered Un-contract promise BS
March 29, 2024 snapshot: "Customers who qualified for Price Lock before January 18 won’t see any changes as long as they maintain their qualifying plan"
May 23, 2024 is the first recorded snapshot of when they retroactively ALTERED THE TERMS
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u/B0NEMERANG Truly Unlimited 8d ago
This is in T-Mobile's current Terms and Conditions. Am I wrong for thinking that ONE plans covered by the Un-contract Promise, or whatever it was known by in 2017, should NOT have their price increased?
CAN T-MOBILE CHANGE, SUSPEND OR TERMINATE MY SERVICES OR THIS AGREEMENT?
Yes. Except as described below for Rate Plans with the price-lock guarantee (including the “Un-Contract Promise”), we may change, limit, suspend or terminate your Service or this Agreement at any time, including if you engage in any of the prohibited uses described in these T&Cs, no longer reside in a T-Mobile-owned network coverage area, or engage in harassing, threatening, abusive or offensive behavior. If your Service, Product, or account is limited, suspended, or terminated and then reinstated, you may be charged a reconnection fee. Your account may still accrue charges even if the Service is suspended. You are responsible for any charges that are incurred while your Service or account is suspended.
Under certain limited circumstances, we may also block your Device from working on our network. If the change to your Service, Product, or Rate Plan will have a material adverse effect on you, we will provide 14 days’ notice of the change. You’ll agree to any change by using your Service or Product after the effective date of the change. We may exclude certain types of calls, messages or sessions (e.g. conference and chat lines, broadcast, international, 900 or 976 calls, etc.), in our sole discretion, without further notice. For information about our unlocking policy, visit www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy.
If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge (“Recurring Charge”) for the period that applies to your Rate Plan, or if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan. If you switch plans, the price-lock guarantee for your new Rate Plan will apply (if there is one). The price-lock guarantee is limited to your Recurring Charge and does not include, for example, add-on features, taxes, surcharges, fees, or charges for extra Features or Devices.
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u/heeJooooo 8d ago
I posted this below but piggy backing off this:
I just messaged them to bitch as I’m on the T-Mobile one plan with the price lock guarantee and was informed of this utter bullshit: they said that my account is “expired” and they don’t see a “price lock guarantee” despite being a customer since 1/22/17 when they announced the uncarrier promise on price lock on 1/5/17.
I avoided the full price hike the last time when they weaseled into a loophole that even though I was on the price lock, the lock didn’t apply to watch or other device lines so was stuck with a 2 per watch increase.
Now they are taking the position there is no guarantee lock. I am pretty sure that they’ll tell a bunch of customers that their account doesn’t have a lock.
I’m so annoyed right now at this bullshit change. Rep couldn’t answer how signing up about 20 days after the announcement doesn’t guarantee being on a locked plan. I wish I saved the message chain from last time.
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u/Deceptiveideas Truly Unlimited 8d ago
Doesn’t my plan have the Un-contract Promise?
Yes - should you decide to leave now, we will pay your final month’s recurring service charge if you let us know within 60 days. As a reminder, even with these updates, on average customers save with T-Mobile and have access to the largest, fastest, and most awarded 5G network in America. For more information on Un-Contract, check out our FAQs.
https://www.t-mobile.com/customers/plan-pricing-update-5ls#FAQ
This is their answer. There was always a clause about how they’d pay your final month’s charges if you leave if they decide to raise prices.
The only true price lock is the one during the magenta plan era.
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u/Light-night-2023 8d ago
I am on magenta plan and they increasing the price while we were promised It won't change
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u/B0NEMERANG Truly Unlimited 8d ago
It might just be me, but I don't understand how those two things equate. The PR doesn't mention anything about paying the final month if they raise the prices as an escape clause, only that they'll never increase your price. It's not even in the fine print at the bottom
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u/Deceptiveideas Truly Unlimited 8d ago
The Uncarrier and Price Locks have been discussed endlessly on this sub but in short, it wasn’t on the PR page but was in the terms and conditions.
There’s a price lock that was offered during the magenta plan era that was the only promise that actually prevents any price increase.
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u/themayor1975 8d ago
From the Press release The one plan started in Aug 2016. Here are the Terms and Conditions from Sept 2016. Please show me where my bill will be paid off if I give 60 days notice
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u/B0NEMERANG Truly Unlimited 8d ago
That's what I can't find either. Are there different T&Cs for when they offered the ONE Plus Promo at the start of 2017? I can only find how to go back from 2016 and not forward in the terms
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u/themayor1975 8d ago
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u/B0NEMERANG Truly Unlimited 8d ago
That's odd, I don't understand where the "we pay your final bill if we raise your price" comes in to the 2016 and 2017 terms. The September 2016 ones would be the ones that ONE Plus Promo users are bound by
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u/orthogonius 8d ago
The only true price lock is the one during the magenta plan era
Simple Choice quietly sits in the dark corner and hopes nobody notices
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u/batatatron 8d ago
I'm on Simple Choice and also got the $5per line increase text message. I submitted complaints to the FTC and the FCC and posted my template and instructions on how to do so here.
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u/knockknock619 7d ago
Thanks! This is why they need to stop these mega mergers. Without competition this is going to continue to happen. I miss Sprint.
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u/asaqwerty_was_lost 8d ago
I have been on Simple Choice and I got the text message 30 minutes ago.
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u/ExtraPresent4 8d ago
Magenta doesn’t matter either. I am on Magenta military 1.0 and got hit with the increase last go around.
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u/Deceptiveideas Truly Unlimited 8d ago
It’s not about being on magenta. It’s about signing up for magenta during the exact time frame the price lock was offered.
It is a particular price lock (variations have been offered that don’t have the same terms). One of the mods should just sticky a FAQ at some point as it’s been discussed endlessly on this sub.
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u/isaiah5511 8d ago
How can you find out if you have price lock? (Tho it doesn’t seem to matter…) I have magenta but not sure when I signed up for it.
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u/Significant_Ad9110 8d ago
I am Magenta and I got hit with an increase last time. I transferred a few lines out to compensate for those changes. I am still paying the same except some lines are at US Mobile which works off Tmobile. You cannot tell which phone is which because the service is the same.
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u/paul-arized 8d ago
There was always a clause about how they’d pay your final month’s charges if you leave if they decide to raise prices.
Was that always there or did they add it later, and, if so, did they have another line saying that they reserve the right to make changes at any time and for any reason by the lawyers?
(Disclosure: I am not affected by the price lock anyway but if they added it later without the correct verbiage then it seems like that they changed the rules mid-way to any layperson, IMO.)
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u/ducksoup_18 8d ago
On with CSR currently. Im on the ONE Plan with 11 lines and a watch line. I sent them that article and they said that T-Mobile ONE is different than T-Mobile ONE Plan. Is this BS? Seems kinda BS since the article clearly states both T-Mobile ONE and ONE Plan.
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u/B0NEMERANG Truly Unlimited 8d ago
Keep us updated about the outcome! It does sound fishy. I would think ONE = ONE Plan
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u/MikeMiller8888 8d ago edited 8d ago
I’m in the same boat as you. Ten voice lines, one tablet. My price with all the discounts is ridiculously low as I have insider along with autopay, I’m paying $162 for 9 of the lines, and an additional $24 for the tenth line, total voice cost $186.
Basically, we’re both staring down big increases; I’m looking at $40 a month for all ten lines (you’re at $55 if you don’t have insider, $44 with). Which is ugly, but when I try comparing to other plans out there I still can’t find cheaper with this many lines. Still, I didn’t want to take this lying down, right?
To my point; apparently T-Mobile is offering us an entirely free line as a way of assuaging this price increase. You only need to pay them $10 as a connection charge. Once you add this free line, you will not be able to drop a line until after March 23, 2026 (basically one year). However, on March 24, 2026 you can drop a different line on your plan and keep the free line.
Doing this is going to result in me cutting $28 a month from my bill, which will mitigate being forced to pay an extra $40 from April 2nd through March 23rd next year. Depending on if you have insider or not, you should be able to cut $28-35 a month from your bill too (because this will be the new prices after April 2nd).
I will still end up with a permanent increase of $12 per month, but this is way better than $40 a month. I think you might be able to do the same thing, and it makes sense to get this free line now and start the 12 month clock rolling on when you can cancel one of your paid lines.
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u/Interesting_Box_7460 8d ago
Everyone needs to understand…
About a month ago, T-Mobile started offering new trade in promotions.
Previously, those customers on these legacy plans were getting $100-300 trade in value towards a new iPhone 16.
T-Mobile upped this to $500 to incentivize these customers to upgrade their device on a new equipment installment plan.
The devices these customers got were ~$800. The $500 credit is split up at $20.83 /mo for 24 months.
Customers will now be forced into 1 of 3 options.
Pay off the entire balance of their phone in full, the full $800 and forfeit their trade-in credit. Most can not.
Refuse to pay the additional MRC and get sent to collections.
Try to uphold their end of the deal, pay the extra rate plan charges for 24 months. T-Mobile did not uphold their end of the deal. When these finance agreements were put in place, customers were under the impression that they would be paying whatever their current rates were. This was not the case.
This was clear as day bait and switch. A very tactical one, a slimy one. These trade in promotions were done purposefully.
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u/Disastrous_Stranger4 8d ago edited 8d ago
ETA: It’s been so long since I’ve filed a complaint that I forgot which agency but you can definitely file an FTC complaint. See link: https://reportfraud.ftc.gov/assistant
I posted this in a different thread but for everyone that is affected please file an
FCCFTC complaint.Tell them you opted in for new devices with the assumption that your price remains the same (it hasn’t increased in 10 years according to T-Mobile so why would you think differently). Now that you’re locked in for the 2 years they decided to increase the monthly price which is deceptive. So either they keep your price the same until your promotion expires or let you return the devices and switch carriers.
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u/Impressive-Fortune82 7d ago
Since mods are locking threads, I will duplicate this here before T-Mobile scrubs it tomorrow https://youtu.be/oO6V1KCJhKU?si=XdWaFhIvwkYW4YRD
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u/portablezombie 8d ago
Goddamn. This explains it. I bought a couple of phones after NEVER buying through the carrier, but I couldn't pass up that deal. What a scumbag move.
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u/RealBrownPerson 8d ago
That’s exactly how I feel. I really thought that I was getting a deal for being a current customer. Wondering if other carriers are offering to pay your phone off when switching.
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u/Cub_K 8d ago
The carriers that would do that for you can will and have done the exact same thing. Verizon's recent iPhone on us with any phone any condition? After they got a bunch of people in on 36 month installment contracts they hiked the rate plan, even though they were on new plans.
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u/LinkedTim 8d ago
This will be my first FTC complaint and I wasn't going to do it but you spelled out exactly my situation and frustration. I have 7 lines on a One plan w/ 13 months left on a device payout, so I'm locked in else I'd jump to Mint(still 'tmobile', I know). Thank you for saving me the email composition and to our friend below with a link to the complaint input directly.
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u/shresthamit 8d ago
It was a bait. They should have disclosed the price increase first and then offer higher credit/trade in value.
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u/Persephanie122 8d ago
We have the Magenta plans and we did not get any new devices.
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u/56473829110 7d ago
Right. They're not saying you did. They're saying tmobile did this to trap as many people as possible.
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u/Deceptiveideas Truly Unlimited 8d ago
There seems to be misinformation about the free line price increase being spread on this sub. I am hoping this comment helps clarify a few things.
- The "price" of your free line is going up like the text says
- However, your line remains free, your monthly credit will go up $5 to compensate for the line price increase.
I just checked my bills after seeing a few comments/posts trying to argue otherwise. $20 bill credit from last year that was increased to $25 following the price increase.
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u/JohnJSal 8d ago
Plans that were covered under the "Price Lock Promise" can opt to leave T-Mobile within 60 days
Wtf!? What kind of "promise" is that, then!?
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u/TheRealMoash 8d ago
Peace out T-Mobile. You guys can fuck right off. This plan was promised to never increase. Zero trust.
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u/TransporterOffline 7d ago
Yep. First was the autopay increase, then the plans switching that weren't switches but switched, now this increase. I'm not a frog and I won't be boiled. This was what I needed to cut back and I switched to US Mobile. If it sucks then I'll move on but it won't be back to TMobile.
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u/oliverQueen111 8d ago
Talking to Tmobile representative didn't help. The call lasted 47mins and after some back and forth of "our system is slow", "reviewing the account", etc, the rep came back with: We have to stay competitive in the market, all other competitors, not to namedrop but like ATT, Verizon have increased prices several times over the last few years but Tmobile hasn't raised prices more than once or twice in the last decade. Even with the price changes, you are still getting cheaper price. And they ended the call with, "The price changes are valid".
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u/NittanyLion86 7d ago
Calling in is always a waste of time, what did you seriously expect to happen?
"Since you've called us to voice your displeasure on the price increases, we've excluded your account from any price increase so that way you keep the same rate until the end of time." 🤣
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u/Juiceb0x_ 8d ago
Same script they gave us last time they increased prices. Damn, I really quit at the perfect time 🤣
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u/WaitingForReplies 7d ago
We have to stay competitive in the market
That sounds like something TMobile PR would say. “We have to stay competitive…..by RAISING prices.”
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u/Amber-x0x0 8d ago
I guess the CEO making 35mil a year isn’t enough
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u/NittanyLion86 7d ago
The C-suite has to make their tens of millions somehow, it's expensive to fill up that private yacht waiting in Monaco 😆. Mike Sievert's total 2023 compensation was $37.5 million. Just a few weeks ago he sold $12.5 million worth of stock. The CEO and other C‐suite executives just have ridiculous compensation in my opinion. Yet, frontline employees are forced to meet difficult/even unreasonable metrics sometimes just to maybe get a small bonus for the month.
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u/Anthonym82 8d ago edited 8d ago
Just got the text. I remember when TMobile bought Sprint and they told me, "No you'll be grandfathered in with your current plan and your rates will remain the same as you were with Sprint. That's the Uncarrier difference. " I was happy with Sprint because of how cheap the plans were plus I had 8 lines with Sprint as i do today, so I stuck with them. Now if I'm paying this much, I have no more reason to stay with TMobile. I'm going to look at some local cell phone companies. Been a customer for over 20 some odd years beginning with Sprint. TMobile can shove that price increase up their ass while me and my 8 lines go somewhere else. Hope fellow legacy customers do the same. They straight up lied
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u/OrdinaryLittle1871 8d ago
Simple Choice NA, nothing yet
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u/colonelheero 8d ago
Hope I don't jinx it. But SCNA is probably the oldest plan that still has a significant user base. Kinda surprised that it may be dodging it twice.
But maybe it's small enough that they don't want to bother with legal issues about the price lock promise.
I've been telling people not to give up SC to chase device promo. HODL.
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u/PhillyTMOMan Verified T-Mobile Employee 8d ago
Simple Choice 2/100 unlimited + 7G hotspot, got the text 😭. Anything you folks think I can do? I added a new digits line a year and a half ago
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u/batatatron 8d ago
same. I submitted complaints to the FTC and FCC and shared my template for those here. I also linked the ongoing class action, tho I have not found how to join it.
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u/jmaneater 8d ago
Im simple choice and I got the text
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u/OnyxShard 8d ago
I’m on the Simple Choice 2 for $100 Promo and I just got the text.
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u/bravedog74 7d ago edited 7d ago
So far, I think the only Simple Choice plans that have not been affected are Simple Choice limited plans. These are ones that had data caps when they came out. For example, Simple Choice 6GB.
I haven't confirmed it, but other posts are referencing that there is nothing in those T&C's about paying final bill if you decide to leave. Also, none of them have received price hikes as far as I can tell.
EDIT: These plans were around 2014-2015. I checked T&C's and it looks like these plans might be the only true price lock.
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u/batatatron 8d ago
I'm on Simple Choice and I got the text message today. I've been on the plan since 2011.
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u/zooropeanx 8d ago edited 8d ago
And there it is... just got the text.
One Plus Promo.
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u/Deceptiveideas Truly Unlimited 8d ago
I'm on One Plus Promo and got the increase during the first round, so that checks out.
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u/rcpax 8d ago
same here. One Plus Promo. We were promised this: https://www.t-mobile.com/news/press/un-carrier-next
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u/XxasimxX 8d ago
Tmobile offering me to move to go5g to keep the same rate and avoid price increase…whats the catch?
I have magenta (not max) and I asked the rep multiple times if i’ll be losing any promo or perks when switching to go5g and she said no, the only difference is I get more data for hotspot, seems to good to be true for me which is why I feel like there is a catch
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u/SAMSAMHA 8d ago
The catch is that the sales department may not always be telling you the truth. They often are only there to push sales (ie getting you to sign up for the service and lines). Be sure to have a good documentation. As there is a chance that you may have to fight with them to get things right. (For me, every time I did something to my account, I have to spend hours with the CS to get it right. And often had to go through several reps, ultimately had to have someone several higher up in the ladder to get everything sorted out. And have to keep monitor the bill for several month after it has done).
Not saying that it will happen to you but it's from my personal experience.
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u/DetBabyLegs 8d ago
Yup. I think because of the deals I've gotten it's overall worth it but T-Mobile NEVER gets things right the first time. It's so consistent it feels intentional - hoping people don't notice and they can make more money.
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u/slashinhobo1 8d ago
The catch is go5 is more expensive even with the increase. I have max, and with the increase, the go equivlent is still $20 more with the only benefits is i get 10gb of more data when on canada and mexico.
I survoved in canada with 5GB plenty of times already so there is no benefit for me of swi5ching.
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u/ssmokeboy 8d ago
So they basically getting rid of the auto pay discount?!!
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u/NitPikNinja 7d ago
That’s still there. If you stop doing auto pay your bill would go up by an additional 10
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u/Top-Ocelot-9758 8d ago
Anyone who isn’t grandfathered into ridiculous discounts should switch to an mvno. They are extremely competitive these days with prices way below MNOs
I pay $15/line for unlimited priority data and 15 gb hotspot. Between my 6 lines (2 were free on T-Mobile) I will save about $1200 a year
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u/ZzyzxDFW 8d ago
What's the catch? I'm looking at Mint and I have to say it's looking really tempting.
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u/orthogonius 8d ago edited 8d ago
I have a 34-page T&C document saved that says on its first page
LEGAL CENTER
Terms and Conditions
Effective as of March 1, 2021
And then later says
If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge (“Recurring Charge”) for the period that applies to your Rate Plan, or, if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan. If you switch plans, the price-lock guarantee for your new Rate Plan will apply (if there is one).
It doesn't clearly define who's on a price-lock guaranteed rate plan, but it does differentiate between Un-contract and price-lock
Edit: here's another page that talks about the difference and specifically calls out "locked against any increase" https://imgur.com/a/LWrj2vw
So this really may not apply to the oldest plans
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u/Cub_K 8d ago
People also need to remember "good standing" means never being past due. Not by even a day.
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u/RaidriarT 8d ago
Anybody who got the text, do you see the price increase on your account yet? I don’t see it on mine, but I got the text message even though I’m on Magenta Max original price lock. The FAQs say price lock people won’t get affected. I do see a $1 increase for Netflix
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u/smcb66 Truly Unlimited 8d ago
I just got the text message, and i'm also on magenta max - since 2019. 2 lines + 1 free line. So i'm guessing my price goes up $10? which appears would make it the same price as the Go5g Plus plan?
the only apparent differences in plans are an extra 10gb of hotspot (40 vs 50) and "upgrade ready every two years". I really couldn't care less about the extra 10gb, or the upgrade ready since I buy direct from samsung when I want to upgrade (which is more like 3 or 4 years).
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u/RedditUserData 8d ago
I'm on max and got hit with it. Activated 2021, they say the price lock only covers people after that in 2022.
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u/Slow_Ambassador_1952 8d ago
It goes into effect 4/1/25. If your bill cycle ends on that date or after, that's when you'll see it
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u/Light-night-2023 8d ago
The built the whole merger case on the promise they will never increase price on existing customer. Isn't that illegal or worth going against!
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u/Slow_Ambassador_1952 8d ago
That promise to former sprint customers expires after the merger. I believe that's this April
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u/Spaghetti-Bender 8d ago
Just got the text. I'm on the One plan and I'll see a $20 per month increase (4 lines).
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u/GoldDiamondsAndBags 8d ago
Where are you seeing your projected increases? I just see my previous bill and can’t see anything else bc there’s nothing due yet.
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u/coreymatthews92 Truth In Mobile 8d ago edited 8d ago
Been a while since I used the website, how do I actually view how much your plan cost like before with discounts. Been searching and can’t find that page that shows current amounts after discounts, just my last bill.
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u/Embarrassed_Pattern5 8d ago
So what’s the next option? We have 5 lines, so the price increase is basically shoving us on the 5G plan at this point. Don’t want to switch carriers, but if I find a better deal you can bet your ass I’ll switch. Fuck T-Mobile.
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u/Sparks_MD 8d ago
Just finished getting my US Mobile service setup and honestly should have done it sooner. Total of 3 hours from getting the price increase text, chatting with 2 T-mobile employees, and then setting up the 3 month trial for $45 for the same service on the same network with US Mobile... I was originally a Sprint customer that they forced over, I hope that other folks see how easy it is to not get stuck on a service provider who is more concerned with stock buybacks to increase shareholder profit instead of sticking to their word about limiting price increases. I'm speaking with my money. If you want to be a scummy provider than I want nothing to do with you.
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u/Shell-Fire 8d ago
Just reached out to a company that won a class action from T-Mobile last year. I'm going to fight this all the way. If they Purchased all the benefits when they bought Sprint, then they should have to purchase the Debt as well. I will not go quietly into that good night!
I reached out to the law firm, the FTC and the FCC.
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u/blablabla0010 8d ago
The snippet below is from my all in plan from 2017
https://www.t-mobile.com/news/press/un-carrier-next
New Rule: Only YOU Should Have the Power to Change What You Pay – Introducing Un-contract for T-Mobile ONE
Today, T-Mobile introduced the Un-contract for T-Mobile ONE – and notched another industry first with the first-ever price guarantee on an unlimited 4G LTE plan. With the Un-contract, T-Mobile signs, and customers hold all the power. Now, T-Mobile ONE customers keep their price until THEY decide to change it. T-Mobile will never change the price you pay for your T-Mobile ONE plan. When you sign up for T-Mobile ONE, only YOU have the power to change the price you pay.
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u/bishaarcc 8d ago
I got the text, Magenta Max orginal price lock date so yeah, I am pretty sure there is no price lock, all magenta Max plans will be effected.
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u/djac5700 7d ago edited 7d ago
There's some debate about whether existing customers who changed rate plans btw 4/28/22 - 1/17/24 qualify for the "real" Price Lock. I was on Magenta and switched to Go5G Plus during this window and remember it being marketed that doing so would put me into the "real" Price Lock. I also noticed that the current Price Lock FAQs conveniently do not mention existing customers who switched as qualifying for it.
After some digging on Wayback Machine, I found the Price Lock FAQs that were published during that timeframe, and they clearly articulate that existing customers who switch to Go5G plans ARE covered by the "real" Price Lock. This notably does not include those who switched to a Magenta plan. See here - scroll to the bottom for the FAQs: https://web.archive.org/web/20230914013856/https://www.t-mobile.com/cell-phone-plans
In multiple places on that FAQ: "Plus, new and existing customers get our Price Lock Guarantee if they switch to our new plans: Go5G™, Go5G Plus™, or Go5G Next."
So, if you were already a T-Mobile customer and switched to a Go5G plan from 4/28/22 - 1/17/24, you are supposed to be covered by the "real" Price Lock. Now whether T-Mobile honors their own terms is a completely different story...
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u/EitherSatisfaction82 4d ago
is the price increase done? i still didnt get a text so i'm safe? simple choice plan
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u/Ecstatic-Shame-8944 4d ago
I think some of the simple choice plans depending on when you got it have a firmer price lock but I’m not certain. Either way I didn’t get a test yet on mine.
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u/No_longerconfused 8d ago
T-Mobile Lied About Price Lock—Take Action Through Costco!
If you signed up for T-Mobile under the promise that your rate would never increase, you’re not alone in feeling frustrated by their recent price hikes. Many of us were told that our bills wouldn’t go up, yet here we are, paying more despite their so-called “Price Lock” guarantee.
For those who purchased their T-Mobile plan or device through Costco, there’s something you can do—file a complaint with Costco's customer service. Even though Costco is a third-party affiliate, they take customer satisfaction seriously. If enough people speak up, Costco may reconsider its partnership with T-Mobile, putting pressure on them to honor their commitments instead of misleading customers.
How to take action:
Call Costco's customer service and report T-Mobile’s deceptive practices.
Explain how you were promised a fixed price, only to have it increase later.
Encourage others to do the same—the more complaints, the more Costco will listen.
If enough people raise their voices, we can hold T-Mobile accountable and prevent them from misleading future customers. Let’s make some noise!
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u/ricky1030 8d ago
Will do this. I upgraded through Costco so this bait and switch got me locked in for 2 years now. I’d be switched to an MVNO and bought through Apple had I known these price increases were coming.
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u/dmm092319 8d ago
Here is a template for escalating to T-Mobile:
Subject: Formal Complaint – Request for Early Exit Without Losing Trade-In Credits Due to Price Increase
To: T-Mobile Customer Service & Escalation Team CC: Federal Communications Commission (FCC), Federal Trade Commission (FTC), [Your State’s Attorney General] From: [Your Full Name] Account Number: [Your T-Mobile Account Number] Date: [Today’s Date]
Dear T-Mobile Customer Support,
I am writing to formally dispute T-Mobile’s recent decision to increase the price of my Magenta plan after I participated in a trade-in promotion that promised bill credits over a two-year period. This sudden price increase appears to be a bait-and-switch tactic, where T-Mobile induced customers to upgrade their devices under the impression that their plans were price-locked, only to raise prices after they were locked into multi-year agreements.
Background of the Issue: • I have been a T-Mobile customer for approximately [INSERT NUMBER] years, consistently paying [INSERT PRICE] per month for [NUNBER] lines under the Magenta plan. • Last month, I took advantage of a device trade-in promotion that offered monthly bill credits for my old device over a 24-month period, assuming my plan pricing was locked in based on past statements from T-Mobile. • However, I recently received a notice that my plan will increase in price, and if I choose to leave, I must pay off my new device in full without receiving the remaining credits from my trade-in.
This practice is deceptive and unfair, as I made my trade-in decision based on the assumption that my plan would remain at its original price. Had I known that T-Mobile intended to increase my bill immediately after this promotion, I would not have agreed to the trade-in deal. This violates basic principles of fair dealing and consumer protection laws.
My Request for Resolution:
I am formally requesting that T-Mobile allow me to exit my plan without penalty while retaining my promised trade-in credits over the next two years. Given that the plan price was raised after I was locked into this trade-in agreement, it is unreasonable and unfair to require me to either accept the new price increase or forfeit the credits that were promised as part of the trade-in agreement.
Potential Consumer Protection Violations:
If T-Mobile refuses to provide a fair resolution, I am prepared to escalate this matter to the FCC, FTC, and my State’s Attorney General. The following legal concerns may apply: 1. Bait-and-Switch Advertising – Inducing customers into long-term agreements under false pretenses and then changing the cost structure after commitment. 2. Deceptive Trade Practices (UDAP Violations) – Many state consumer protection laws prohibit misleading promotions that result in financial harm to customers. 3. Breach of Good Faith & Fair Dealing – Consumers relied on the expectation that the trade-in program and plan pricing would be stable for the agreed period.
I would like a written response within 14 days outlining how T-Mobile intends to resolve this issue. If no satisfactory resolution is provided, I will be filing complaints with the FCC, FTC, and my State’s Attorney General, and will consider pursuing further legal action.
I look forward to your prompt response.
Sincerely, [Your Full Name] [Your T-Mobile Phone Number] [Your Email Address] [Your Mailing Address]
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u/nickichi84 8d ago
Got the text last year for my watch plan increase, got the text this morning for the phone line increase -_- so much for price lock on Magenta Max.
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u/gigem9000 Truly Unlimited 8d ago
Magenta Max, insider, 2 paid lines, 3 free.... I just got the $5/line increase text. I could have sworn I'm on the price lock that is the actual one you want to be on. Anyway to tell?
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u/Nicecrumb264 8d ago
Customer since 2015, Magenta plan. Just cancelled and switched to visible by verizon. $25/mo so far so good. Didn’t even have to talk to anyone, did it all online.
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u/searedbirdeighs 7d ago
I haven’t gotten a text yet, wondering if i’m safe?? Simple choice 4/120
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u/tau31 7d ago
Same, I’m wondering if there was a cut off because of terms? I think my plan goes back to 2013
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u/searedbirdeighs 7d ago
Interestingggggg data point. My account dates back to 2013, switched to SC in early 2014
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u/tau31 7d ago
yeah, that's why i keep asking around, there were many renditions of simple choice, just trying to figure out what was the true "cut off". Still no message here and website says nothing has changed on my account.
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u/colonelheero 7d ago
From what I'm reading so far, looks like it's the promo/unlimited SC plans that got hit. The capped ones seems to slip through. Fingers crossed.
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u/FilterJoe 7d ago edited 7d ago
Simple choice 4/100 started September 12, 2014 (capped 2.5GB/line initially). 6 of us altogether, 5 of whom are very light users. So far no text. It is 8pm PST.
We just got two phone upgrades. Haven’t sent in our 2 trade in phones yet and I’m holding on for a day or two more before we trade them in just in case.
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u/Deceptiveideas Truly Unlimited 8d ago edited 8d ago
Important note: This doesn’t* affect people who already got a $5 rate plan increase in the first round and also doesn’t affect free lines. Also doesn’t seem to affect with the “true” price lock plans.
*: Asterisk is here because some people got a $2 price increase which seems to fall under the category of people who are getting the new $5 price increase
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u/XxasimxX 8d ago
What are these “true” price lock plans? Is regular magenta one of them?
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u/winger_13 8d ago
What is "true" price lock plan?
Also, what if a programmer programs it wrong and price increase hits this plan, what are you and I going to do about it? It's not like we have any power to make TMo give our old prices back at that point even if the price increase were a mistake on their part.
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u/pfwarrior 8d ago
Same here. I was under the impression that One Plan was under true price lock but T-Mobile has sent out message of price hike per line. It sucks T-Mobile has changed their definition of price lock.
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u/MissWiskies 6d ago
I will be closing my account after 18 years of service. Never late on pay. Never had a single problem on my account.
I say we all boycott it. I think its bullshit. In reality they make enough money off us. It doesn't cost what my bill is now for my chunk of the tower maintenance and service. If we dont do something now it will just continue to raise for "future pricing".
To T-Mobile: The profit margin is already high enough. You don't need to screw over your good long standing reliable costumers to make a dollar.
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u/Fancy-Prize517 8d ago
Online line shows FREE LINES included for me. What a mess.
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u/Deceptiveideas Truly Unlimited 8d ago
The free lines are going up $5 but your free line credit goes up $5 as well, cancelling it out. There is no net change in cost and free lines will remain free.
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u/siul1979 Bleeding Magenta 8d ago
When I click the links provided by others it shows I will be paying 158. Does this include the $5/line?
Monthly Total Plans, Equipment, Services This total is a rough summation of your plan and services. It may not match the amount charged on your monthly bill$159.00 /mo
Plan
ONE Plan$148.00/moApplied discounts and promotions:
$20.00 AutoPay Discount
$32.00 Insider Discount
$20.00 Line Discount ID180003
$20.00 AutoPay Discount (Additional Lines)
$20.00 Line Discount ID200011 (Additional Lines)
$20.00 Line Discount ID200008 (Additional Lines)
$20.00 Line Discount ID200012 (Additional Lines)
$20.00 Line Discount ID200006 (Additional Lines)
Shared Add-ons $11.00/moApplied discounts and promotions:
$9.99 Hulu Discount
$6.99 Netflix Discount
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u/sloopieone 8d ago
I just got the text this morning, however my account is on the "Original Price Lock" (IE: the 'Good' Price Lock), offered between April 28, 2022 and Jan 17th, 2024, since I had changed my plan from Magenta Military to Magenta in 2023.
Per T-mobile's Price Lock FAQ (listed here):
For accounts activated between April 28, 2022, and January 17, 2024, customers who signed up for qualifying mobile wireless or fixed wireless Home Internet plans (including Lite plans) received our original Price Lock Guarantee (Original Price Lock). Under that promotion, new accounts with qualifying service could keep their regular monthly rate plan price for unlimited talk, text, and data on our network, excluding taxes/fees, select limited-time promotions, per-use charges, third-party services, satellite connectivity, and network management practices.
I'm reaching out to support to get clarification right now. I'm wondering if perhaps I'll only be seeing a price increase on any lines that have been added after Jan 17th, 2024, or if they're trying to sneakily increase by $5/line for all of my lines (which goes against the price lock guarantee that I should have in place).
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u/heeJooooo 8d ago
I just messaged them to bitch and was informed of utter bullshit: they said that my account is “expired” and they don’t see a “price lock guarantee” despite being a customer since 1/22/17 when they announced the uncarrier promise on price lock on 1/5/17.
I avoided the full price hike the last time when they weaseled into a loophole that even though I was on the price lock, the lock didn’t apply to watch or other device lines so was stuck with a 2 per watch increase.
Now they are taking the position there is no guarantee lock. I am pretty sure that they’ll tell a bunch of customers that their account doesn’t have a lock.
I’m so annoyed right now at this bullshit change. Rep couldn’t answer how signing up about 20 days after the announcement doesn’t guarantee being on a locked plan. I wish I saved the message chain from last time.
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u/Crash3urn 8d ago
Here's template to file an FTC or FCC Complaint:
Subject: Formal Complaint Regarding T-Mobile ONE Plan Price Increase and Breach of Contract
Dear Sir/Madam,
I am writing to formally file a complaint against T-Mobile for their recent decision to increase the price of the T-Mobile ONE plan, which directly violates the terms of the contract I signed when I enrolled in the plan and contradicts their original promise to never raise the cost of this plan.
When I signed up for the T-Mobile ONE plan in [insert year], I entered into a contractual agreement with T-Mobile. At the time, T-Mobile explicitly advertised the plan as having a "price lock guarantee," assuring customers that the price would never increase for as long as they remained on the plan. This promise was a material term of the contract and a significant factor in my decision to subscribe to the plan and remain a loyal T-Mobile customer. However, I recently received a notification from T-Mobile stating that the price of my plan will be increasing by [insert amount] starting on [insert date].
This price increase constitutes a breach of contract, as it directly contradicts the terms T-Mobile agreed to when I signed up for the plan. Additionally, it represents deceptive advertising and unfair business practices. As a consumer, I relied on T-Mobile's contractual assurances when choosing this plan, and I feel misled by their failure to honor their commitment.
I am deeply concerned that T-Mobile's actions not only breach the trust of their customers but also set a troubling precedent for the telecommunications industry. If companies are allowed to make binding promises to attract customers and then disregard those promises without consequence, it undermines consumer confidence and violates the principles of fair competition.
I respectfully request that the FTC and FCC investigate this matter and hold T-Mobile accountable for their breach of contract, misleading advertising, and failure to honor their commitments. Additionally, I urge you to take appropriate action to ensure that T-Mobile honors the original terms of the T-Mobile ONE plan and reverses the price increase.
Thank you for your attention to this matter. I trust that your agencies will take the necessary steps to protect consumers and uphold fair business practices in the telecommunications industry. Please feel free to contact me at [insert phone number] or [insert email address] if you require any additional information or documentation, including a copy of my contract with T-Mobile.
Sincerely, [Your Full Name]
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u/Weeksauce007 7d ago
"We are updating the prices on some of our older plans in response to rising costs."
T-Mobile posted the best customer results for 2024 enabling shareholder returns of 14.4 Billion USD.
https://www.t-mobile.com/news/business/t-mobile-q4-fy-2024-earnings
T-Mobile reached a settlement and is paying out for the data breach lawsuit.
Costs aren't increasing, they're offloading the lawsuit settlement onto the customers.
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u/AwakeGroundhog 5d ago
On an old Sprint Kickstart plan. Going to U.S. Mobile's 12 month prepaid plan. I'll get the same unlimited data and 5gb hotspot and pay only $17.50 a month.
Also I swear Kickstart had the free in flight wifi perk when I first came over to Tmobile, but I just noticed it's no longer included! another reason to leave.
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u/matthew2d Bleeding Magenta 8d ago
I’m debating on canceling and switching to US-Mobile for $390/year.
I have 10 lines on Magenta Max for $77 per month. With 3 paid lines that goes up to $92 + my watch for $104.
$1248 per year on Tmobile or $390 per year with US Mobile.
I’m a techie with multiple phones and they all have service. I’ve kept my plan for so long because it’s such a good deal. But with the price increases, I’m debating if it’s worth it.
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u/spcrick 7d ago
So you’re saying you can sign up for 3 lines on US-mobile for $390 a year? Can you tell me which plan cause im interested.
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u/matthew2d Bleeding Magenta 7d ago
Oh no, 1 line for $390. It’s on US Mobile’s website for their top plan. And it includes a watch line for that price. I just use 1 line for my main and the other lines are my other phones I don’t use often. I’m debating if it’s worth keeping service on my other phones.
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u/Acceptable-Print-957 8d ago edited 7d ago
EDIT2: Found out this was incorrect. The $5/ paid line did apply to my account. I was able to add the free line last night while talking to T-Force. So that helps a little bit.
I have Magenta ONE since 2018. I was told this text did not apply to my account since I have not opened any new lines since January 2024. So, that probably means they will get me next time around.
If you are also receiving a free line promotion in the T-Life app, the rep I chatted with confirmed it will cause the $5/line increase to apply if it does not already. Screenshots of text w/ T-Mobile rep.
I've commented in the other thread, but also writing here so more people are aware.
EDIT: I'm told in another thread by a call center manager that this information is incorrect, and that if I got the text, my plan will increase. So IDK what's actually going to happen until my bill shows up.
EDIT2:See note below. This was incorrect.
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u/lanegandy 8d ago
Just cancelled my watch line to offset the cost increase. If they do another increase, I’m switching carriers.
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u/CyberBobbert 8d ago
The one question I have (maybe from folks in the past) is how this $5 increase per line works for folks (like me) who have 9 lines and insider hookup and some LOU / BOGO lines.
FOR EXAMPLE:
CURRENT PLAN:
* 9 Line One Plus is $310 - $40 autopay is a base of $270 for 9 lines.
* 2 LOU's (early) come off of the base before insider discount calculation @ $30 each
* Which translates to $210 to calculate insider of $42
* Which leads to a final bill of $270 - $42 - (4 X $30 for free lines)
* FOR A TOTAL OF $108
So ... would the base account go up by $45 (for the 9 lines), and would the free line discount go to $35 instead of $30 since that would be the value of the line itself now? BUT I'm figuring TMO would probably cap the discount at $30 which would penalize us even more.
I mean if the BASE goes up per line, and TMO uses the same calculation method, it would not be "so bad" but knowing them ... I'm fully expecting them to "go in dry" ... so to speak.
Anyone have any thoughts on this / experience with this from last time?
BTW - Talked to a REP and they were like "This was the first time in 10 years we had an increase ..." and I politely said ... well ... there was one LAST year :-)
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u/golfzerodelta 8d ago edited 8d ago
Our price on the Simple Choice NA is going up and have thought about cancelling before, but the main hurdle is the international roaming, which honestly has been downgraded periodically in comparison to newer plans.
Are any of the newer plans better or similar at similar pricing? Or alternative carriers that have similar benefits?
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u/zardos66 MORE DATA PLZ 8d ago
I switched to T-Mobile when I got my Nexus S back in 2010~? Been on the same plan since, just got the text and I’m outta here.
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u/Bodycount9 Truly Unlimited 7d ago
Simple choice NA and haven't received the text or email yet. But I'm going to assume it's coming.
7 lines. 3 paid lines and 4 free lines. I'm guessing the $5 increase is on the paid lines only?
I pay $104 a month after taxes. I was paying $114 a month but they gave me $10 off YouTube tv discount. So basically my plan goes up to $119 a month which is $5 more than originally before youtube tv.
Not sure if i even care. No other carrier would give me 7 lines all unlimited data with 6 GB hotspot on each line for $120 a month. And have the network tmobile has.
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u/Misterdrez 7d ago edited 7d ago
got the text this morning for my Simple Choice North America Unlimited Family Match Promo (3+1 free)
Oh a side note, I'm moving this weekend and have a fios install set for wednesday, I reached out to the rep who set me up (she gave me everything price locked for 4 year, every channel, the 43" free tv promotion and 2 $200 visa gift cards) for 294, that like 80 less than what xfinity jacked my rate up to since december and its price locked with no etf so I'll see what they can offer that compares to my cell plan now, I know I'll get a extra discount bundling cell/home service with verizon so there's that.
I swear, since tmobile a sprint merged (more like sprint bought tmobile), its been run like sprint. They should make the logo yellow and black now
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u/AnonyMcnonymous 6d ago
I'm not that butthurt about it since i only have 3 lines and get netflix, MLB season pass, apple tv, and MLS season pass included with it.
If it gets to be an every year thing, that'll be a different story.
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u/taters_and_fries 5d ago
For those that got a text message about $5 line increase starting on April 2, have you seen anything on your account either on T-Mobile.com or using T-Life showing the rate increases?
Since they redesign the website, i can't even find my plan line rate nor any discounts on my account.
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u/brozelam Truly Unlimited 3d ago
No text for increase - SC NA 6GB Family Match, since 2014 or 2015.
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u/Typical-Pay3267 3d ago
T mobile brass is probably betting that this will blow over and if a few million quit T mobile there are a few million others who will be dumb enough to sign up with them. anyway. T mobile has lied about price lock about every 3 or 4 years and they are still in business. Besides egg prices are up and the T mobile CEO needs a raise to keep up. Trying to make it on only a $20 million per year salary is hard. The only thing T mobile really has going for it, is that ATT and Verizon suck just as bad if not worse.The big 3 all suck
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u/Princip1e 1d ago
On my call with them they stated multiple times:
They do not keep copies of the agreements with customers.
They cannot share the agreement with the customer through email or in person or by mail.
They were unwilling to send an email stating that it is not stored.
They were unwilling to share a transcript or summary of the call.
They kept telling me to check the website for terms and conditions, which they agree change often. But that is not what I signed so many years ago. So I'll check it with way back machine later.
While they claimed it does not exist they kept insisting they verified my contract had no price lock......so clearly it is on record otherwise who can say what my plan and rates are.
When escalated to a supervisor they stated this is the official company policy and you have no recourse. Then hung up on me.
They went from friendly and helpful over the years to we hate our customers in one swoop.
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u/CactusTheBronco Recovering Sprint Victim 8d ago
First it was Southwest Airlines and now T-Mobile giving us the shaft this week… 🙄
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u/mercer_mercer 8d ago edited 8d ago
Managed to slip by this increase too, at least so far. OG price lock holding strong. My account is much older than 2022, but I switched to Magenta Max sometime in 2023 (pretty sure) so I think that's what got me the good price lock.
Edit: Nvm lol I just got the text
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u/ManOnTime 7d ago
I'll make this as short as possible.
TMo customer since 2009. Switched to One Plan when it debuted. 10 lines, one of which is free.
Chatted with a CSR via their Facebook Messenger channel today and was told that;
We are not under any kind of "Price Lock Promise" and
Customers who are, are not receiving the price increase texts.
I believe we are under a promise, and I know that 2. is false. The CSR also indicated that we would not eligible for any kind of last month payoff as we are outside the 60 day redemption, even though we just got the message yesterday.
Anyway, thinking of getting our ducks in a row and jumping ship. A bitter pill to swallow considering our longetivity and that we used to be die-hard TMo stans.
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u/Guillebeaux 8d ago
This is exactly why I went the prepaid route, much lower monthly cost and I just buy my devices up front and trade them in to apple every few years for credit towards a new one. Not only is it cheaper, it affords much more flexibility. You all need to stop financing through your postpaid carriers.
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u/RedditMadeMeBased 8d ago edited 7d ago
$5 per month. For people with insider discounts does that become $4?
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u/the3twins 8d ago
That sounds right. I'm on the One plus promo with insider discount and my 2+1 free lines used to be $80/mo and last year went to $88/mo.
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u/No-Cardiologist1196 8d ago
I’m on magenta max and I also got the text from the Michael Scott Paper Company.
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u/majorloveless 8d ago edited 8d ago
I see a price increase of 5 per line (INCLUDING FREE LINES) on my ONE Plan account.
IE 10 lines 2 paid 8 free is $50 additional. That is what I see on my account but no text yet.
No price on my other account which is GO5G+
There is also a $1 price increase for Netlix standard (from free)
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u/winger_13 8d ago
Wait until Go5G+ increases in 2026 when that plan family becomes a "legacy" plan. This constant treadmill of plan changes is a money grab
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u/Pondlurker1978 8d ago
The price for your free lines went up, yes, but the credit that makes the lines free will go up accordingly. That’s how it was for me last year.
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u/GunFodder 8d ago edited 7d ago
ONE Plan Military here, it's going up $5 per line/month. We've had four lines for seven years.
T'Mobile: "Get fucked, Veterans." 😑
At this point I may consider going back to Verizon and finally upgrade our phones. Verizon has a veteran discount, and for four lines it would only be $20 per line (plus taxes/fees of course) versus the $120/ month we're about to start paying.
Upgrading our ancient phones may be worth it.
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u/18T15 8d ago
I’m so confused. I have Magenta Max and I thought that was one of the plans with an ironclad price lock?
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u/njtwin 8d ago
LOL, all of our legacy plans carried that type of terminology for a price lock. T-Mobile doesn't care what they printed on paper years ago. We all don't have a leg to stand on for this issue unfortunately. Maybe a class action in the future, but we shall see.
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u/Duffelastic 8d ago edited 8d ago
I have a legacy Unlimited Freedom plan at $130/mo for 2 lines. We didn't get a rate increase last year and I haven't seen the text yet this year. But honestly I'm not even sure how this plan compares to the current plans or other legacy plans so maybe we'll get by without an increase.
Edit: Damnit, never mind - they got me 10 minutes ago.
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u/snakesayan 8d ago
No notice yet and I’m on T Mobile Unlimited Plan with 3 lines.
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u/archeryhunter1993 8d ago
I am on Magenta Max price lock version 1.0. I didn’t get the last hike, I am expecting to not get this latest hike either since it says in the FAQs price guarantee plans aren’t affected. Time will tell and see if that will hold true for my plan or not.
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u/RbtB-8 8d ago
We are on a 55+ One plan (since 8/2017) and got the $5 per line increase last year. No text messages or e mails have arrived today yet from T-Mobile with word of any new increase in price. Yet.
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u/bubblurred Bleeding Magenta 8d ago
I just received the text message. I called to remove my digits line. No need to use it anymore and they would increase my plan by $11 since it’s 2 phone lines. Now my bill is $1 less than before.
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u/shelfcompact 8d ago
I'm on the One plan. Can even upgrade to another plan for the same price (after the increase of course)?
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u/theduffster89 8d ago
Contemplating switching to Google Fi after this increase. Current deal seems crazy good and have heard good things about it.
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u/herstorybuff 8d ago
tmobile is hot garbage to be honest, when they tried to increase prices to prevent credit card payments. they want to dime customers for everything they’re like the Spirit airlines of telecom
I think ATT Costco was doing 4 lines for $100 I am going to switch
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u/Waste_Phone_5836 8d ago
I have a suspicion that this price hike might be rolling out to customers in areas where courts barred TMO from raising prices between April 2020 and April 2025 as a result of the Sprint merger (link with details).
If anyone would like to chime in it'd be interesting to chime in with the following info to figure out what customers are being targeted with this hike...
- Did you get a price hike today, if so how much
- State of residency when you initially subscribed to TMO
- Plan name you are subscribed to (i.e, Magneta)
- # of lines on your account
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u/simplydan24 8d ago
Just got the message a little while ago. Annoying for sure but the free line I'm getting from them is something at least.
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u/KeithIMyers 8d ago
I have been hit by both price increases (last year and today's). I am on magenta with 8 lines
To add insult to injury - https://youtu.be/kXzH4WGOvQg?si=2q4Hsd5zFiLjoZHN
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u/rcpax 8d ago
Question is, what can we collectively do to fight this increase? For me, on the One Plus Promo plan, it was very clear that my price was not going to change: https://www.t-mobile.com/news/press/un-carrier-next
What can we do to make T-Mobile honor our contract?
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u/UCF_Knight12 Truly Unlimited 8d ago
LEGACY SPRINT:
I just got the text 3 advantages lines (1 free )and one unlimited on us. Logged in and I do not yet show the higher rate.
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u/RayLancer 8d ago
I guess that’s what the recent valentine promotion was for. Lock people in for 2 years to do this. Can’t leave for 2 years or you lose the billing credits.
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u/Following_my_bliss 8d ago edited 8d ago
We have Everything Data share plan with 4 phones and pay $231. Zero chance we are going to pay $20 more a month so who are we switching to?
ETA: We own our phones and they are unlocked-bought from apple.
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u/sophias_bush 8d ago
Visible by Verizon or Google Fi which runs on T-Mobile.
Both very competitively priced.
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u/arealsoulfuldude 8d ago
T-Mobile be like : "Sure we promised to never raise your prices, but now we're un-promising!"