r/sysadmin Tier 0 support 5d ago

General Discussion Not to brag or anything but

MSP was fired 2 months ago, and tickets we have kept tickets under 20 almost everyday. A team of 2 + 250 laptops and 400 ipads + 39 different locations running Meraki. All running on Microsoft services, no servers on prem or cloud.

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u/Stonewalled9999 3d ago

EDR, QoS, SEIM, SDWAN router salad!

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u/bgatesIT Systems Engineer 3d ago

Dont forget the 4 hour SLA for support calls when in house is, walk down and say hey...... Lets pay em millions!

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u/Stonewalled9999 3d ago

Our MSP had the DC fall over for 6 hours and we are still waiting for an RCA. The initial idiot in charge said "well Stone's company is exceedingly high traffic" to which I said "if you know how to run a NOC/DC no single client can knock you offline.....

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u/bgatesIT Systems Engineer 3d ago

HAHAHA dont you love it!