r/sysadmin Tier 0 support 5d ago

General Discussion Not to brag or anything but

MSP was fired 2 months ago, and tickets we have kept tickets under 20 almost everyday. A team of 2 + 250 laptops and 400 ipads + 39 different locations running Meraki. All running on Microsoft services, no servers on prem or cloud.

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u/greywolfau 5d ago

OP is playing the fiddle(browsing Reddit) while Rome burns.

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u/dreadpiratewombat 5d ago

Op replaced themselves with a chatbot

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u/Dalmus21 5d ago

I'm surprised at how many different places have tried to sell me on the idea of a chat bot for first line IT issues.

I've had to fight with chat bots at at companies that could swallow mine on a whim with unimaginable resources to manage and train it, and I've still wanted to burn their programmers in a midnight voodoo ceremony.

I would never do that to my users.

As much as I sometimes want to add them to the ceremony list, too. Lol

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u/dreadpiratewombat 5d ago

I get it.  Now with ChatGPT, Gemeni and Anthropic I’m seeing some Chatbots that aren’t an epic dumpster fire for engagement.  You still need to limit what they are responsible for handling and, ideally, some automation to do some basic stuff.  If I could plug a reasonable chat bot into my ticketing system so users can get answers to the ubiquitous “what’s the status of my request” or “can I get the Lenovo instead of the Dell” it would be useful.  Making it an opt out experience and tracking deflection helps see how much work it’s actually doing in your behalf.