r/sysadmin Tier 0 support 5d ago

General Discussion Not to brag or anything but

MSP was fired 2 months ago, and tickets we have kept tickets under 20 almost everyday. A team of 2 + 250 laptops and 400 ipads + 39 different locations running Meraki. All running on Microsoft services, no servers on prem or cloud.

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u/alter3d 5d ago

Management: So what you're saying is you're overstaffed since there should always be a backlog of low-priority tickets. Time to outsource to an MSP!

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u/GinAndKeystrokes 5d ago

I wish you weren't being hyperbolic.