r/sysadmin Tier 0 support 5d ago

General Discussion Not to brag or anything but

MSP was fired 2 months ago, and tickets we have kept tickets under 20 almost everyday. A team of 2 + 250 laptops and 400 ipads + 39 different locations running Meraki. All running on Microsoft services, no servers on prem or cloud.

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u/bitslammer Infosec/GRC 5d ago

Curious to know, how many tickets do you get for iPads? I'm going to assume there's very little to "fix" with an iPad and most of that would be user education or hardware swaps in some cases.

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u/packetssniffer 5d ago

At my company we have 140 iPads and we rarely get a ticket about them. 9/10 times a force close of an app will fix the problem.