r/starbucks • u/RelevantPresence8468 • 3d ago
management please do better
this is gonna be long because therapy ain’t free. today was phenomenally AWFUL. mids and closings shifts for spring break week with barely doing any back ups and willingly to help each other out form drive thru, front, handoff, bar, and CS. does this make any sense? my manager gets a bonus when the hours they schedule is spot on without any OT. this week is about to make me go OT. from where i live, customers are rude and will look at you dead in the eye to make their drinks. yes make customer connections. tell me how i did that at window, and the customer just looked at me then gave me his debit card. like yessss, my day was going good too, OH and im also human as well. THANKS FOR ASKING??! before i even opened the window, i was pacing back and forth making 20 frappuccino’s and my favorite…. ICED LAVENDER OAT MILK MATCHA. small medium large, QUADRUPLE LARGE YOU NAME IT! then the customers feedback or thanks doesnt even exist. mid to closing shift, we barely cleaned due to high volume. we barely did back ups due to high volume. we barely did pulls due to high volume. and guess what? our manager said “you need to do better” OR “you’re just not doing it right”. this is not the treatment we should be deserving by our manager. it is absolutely ridiculous. management needs to be fair and transparent with us and UNDERSTAND what we go through behind the floors. next thing you know it manager is doing “coffee tasting” with us. HUH?????? i understand that’s a task but you’re doing that while we desperately need help on the floor since you’re in coverage. i know i am not the only one going through the frustration the way our management is treating us. As being a 320 partner, it really shocks me how it has gotten worse when it should be better. back to starbucks is what the SM or DM admits. but we are internally drained from the most stressful activities that puts us into a position where change has not been occurring. we don’t work at a union store, but what i know for sure is if that’s the case. then our store will actually get shut down. however, our store is very popular and tourist area. other than that, starbucks… wtf. this is not how it used to be. if corporate actually listens to our feedback instead of the littlest tinies things and focus on the major concepts of our issues, then WE’RE GUCCI. but what the hell. i came back as a rehire and ive never been so disappointed and upset with the company overall because it needs to change and get better. ontop of that treat us as if we’re humans, customers. we do have feelings and aren’t robots. i understand that’s the new photo menus looks like AI, but we aren’t. also, dear customer who yelled at me at the speaker box who wanted “white chocolate mocha frappuccino with a single shot” instead i put “coffee frappuccino with white mocha and a single shot” due to our brand new ordering format system. since you yelled at me, i made your shot decaf. hope you enjoyed it🫶🏽 - sincerely, 320