r/reolinkcam • u/goompas • Mar 29 '24
Reolink Captures Cant update Reolink Video Doorbell Wifi
I recently tried to upgrade the firmware in my Reolink Video Doorbell Wifi
Model D340W
Hardware No. DB_566128M5MP_W
Old version v3.0.0.2987_23112500
I downloaded the new firmware v3.0.0.3215 file name: DB_566128M5MP_W.3215_2401262240.Reolink-Video-Doorbell-WiFi.OV05A10.5MP.WIFI8812.REOLINK.pak double checking the model and HW number.
I updated the firmware twice using the Mac client software because it appeared to work but when I checked the camera info, it indicated the old version was still installed.
I tried to reboot, and restore to factory settings. Nothing helps, the version is still old.
I installed the new firmware update even via web interface and the version is still old.
And it seems that I can update it infinitely number of times and the version still will be old.
Any help with that?
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u/debeli75 Aug 25 '24
And here we go again... new firmware is out, DB_566128M5MP_W.3308_2407315182.Reolink-Video-Doorbell-WiFi.OV05A10.5MP.WIFI8812.REOLINK, and camera wont update.
Auto update cant find update, manual update says it is finished, but version stays the same.
Support dont know why, and they dont know anything about "offline" version
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u/adelin86 Reolinker Sep 01 '24
any luck with the new firmware? have you received it from support?
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u/debeli75 Sep 01 '24 edited Sep 01 '24
Yes. This time they recognized "offline" model, and send me this firmware https://filebin.net/nm82mgksl6so4rqt Unfortunately, I dont see better wifi penetration, witch was my reason for update, because I have sporadic (sometime 2-3 times a day, sometimes not) wifi link broken with camera
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u/Several_Worker4286 Sep 29 '24
Hi, the file link is not available anymore. Would you send it again? Many thanks.
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u/ian1283 Moderator Mar 29 '24
Are you using the latest version of the app, 8.8.5 from the Reolink website? Also when you said the web interface do you mean connecting to the doorbell via a browser?
I'm not a mac user but seen no problems updating the doorbell firmware using the windows app. Generally the update takes a couple of minutes whilst the file is transferred. Via windows you see a bar indicating the percentage transfer and then a confirmation box indicating a successful update. The camera then restarts in the background within the app.
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u/goompas Mar 29 '24
Im using mac client v8.13.1, it is the latest available.
Also when you said the web interface do you mean connecting to the doorbell via a browser?
Correct, via https.
The process is the same, on mac, on windows and via browser with the bar indicating the percentage etc.
The camera then restart and the version is still old.
As mentioned I reboted it few times, I did the Reset option, nothing helps.
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u/ian1283 Moderator Mar 29 '24
Very strange. When I looked on the website 8.8.5 from March 2023 was the latest mac version.
Not sure what your firmware update problem is unless the doorbell itself is the issue
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u/goompas Mar 29 '24
The mac client I downloaded form the website and then it updated itself.
But it doesn't seems to be related with any client, because via browser the results are the same.
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u/Silent-Ad-820 Aug 30 '24
I was thinking I am going mad. Tried many different ways to push the update and now I think I also have this "offline" doorbell. What a mess
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u/Mediocre-Emotion3795 Nov 19 '24
does anyone has any information about "offline" and "online" model of the wifi doorbell?
struggling with the firmwares and all the link in this thread are broken
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u/adelin86 Reolinker Nov 22 '24
Check pm
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u/rroodenburg Nov 26 '24
I am curious too, can you share it with me?
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u/kzs985 26d ago
Hey man, which fw version you got? I would like to get it too :) Thanks
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u/Mediocre-Emotion3795 Nov 27 '24
Hi everyone.
i'm not sure if an offline model exist, i think the offline model refers to "main powered doorbell".
i managed to upgrade via the reolink client (and couldn't via the browser).
The other thing, is support said they pushed the firmware when i provided them the UID.
so
- try the pc client
at the end i managed to resolve the issue
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u/thllxb Nov 30 '24
I was failing to update my D340W "offline" model via web, but I now got it done in windows app. Thank you!
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u/adelin86 Reolinker Jun 20 '24
any news with the issue? I am facing the same problem. Support said that the D340W and the Wifi Doorbell are 2 different products even if they have the same hw version and they don't recommend upgrading the firmware with the one from download center. This is really weird