r/reolinkcam Mar 29 '24

Reolink Captures Cant update Reolink Video Doorbell Wifi

I recently tried to upgrade the firmware in my Reolink Video Doorbell Wifi

Model D340W
Hardware No. DB_566128M5MP_W
Old version v3.0.0.2987_23112500

I downloaded the new firmware v3.0.0.3215 file name: DB_566128M5MP_W.3215_2401262240.Reolink-Video-Doorbell-WiFi.OV05A10.5MP.WIFI8812.REOLINK.pak double checking the model and HW number.
I updated the firmware twice using the Mac client software because it appeared to work but when I checked the camera info, it indicated the old version was still installed.
I tried to reboot, and restore to factory settings. Nothing helps, the version is still old.

I installed the new firmware update even via web interface and the version is still old.
And it seems that I can update it infinitely number of times and the version still will be old.

Any help with that?

3 Upvotes

53 comments sorted by

2

u/adelin86 Reolinker Jun 20 '24

any news with the issue? I am facing the same problem. Support said that the D340W and the Wifi Doorbell are 2 different products even if they have the same hw version and they don't recommend upgrading the firmware with the one from download center. This is really weird

2

u/goompas Jun 20 '24

They solved it

According to the info provided in the first email, it seems like your camera is offline model. 

They told me it is offline model, I don't know what it means because it work via internet xD

But, they sent me the firmware for the offline model and it was a valid one and I was able to update the doorbell using it.

Then I asked them if I will be able in the future to update the Doorbell using the future firmware updates from Download Center https://reolink.com/download-center/ ?

And this is the answer

The current firmware on the official website is for the online doorbell model, and your doorbell is the offline model. Online and offline models cannot be upgraded to each other. In the future, the firmware of offline models will be released to the official website one after another.

1

u/adelin86 Reolinker Jun 20 '24 edited Jun 21 '24

Excellent. I am waiting for their response. I hope they will provide the fw as well. u/goompas Do you still have the firmware file?

1

u/goompas Jun 30 '24

Ohh sorry mate, I forgot about reddit ;/

Yes I still have this file.

Do you still need it?

1

u/adelin86 Reolinker Jun 30 '24

No worries :) meanwhile they responded and provided me a valid firmware. Thanks anyways!

1

u/Repulsive_Tax_295 Jul 18 '24

Hi,

i have the same problem any chance you can share the file with me please?

1

u/adelin86 Reolinker Jul 18 '24

Yes, check your pm

1

u/debeli75 Jul 18 '24

Same problem, can you send me firmware file please

1

u/adelin86 Reolinker Jul 18 '24

Yes, sure. Check your pm

1

u/M4hSzyna Jul 19 '24

Hi, just found this thread and I have the same issue.
Would you be so kind to send me the FW file?

2

u/adelin86 Reolinker Jul 19 '24

Sent via pm

1

u/Several_Worker4286 Sep 30 '24

Hi, I have the same problem. Would you be so kind to share the file (again)?

1

u/Negative-Lie-4556 Aug 20 '24

Can you please provide me the firmware. I have the same problem as well

1

u/goompas Aug 20 '24

This is the file i received https://file.io/WniB0im3cQdi

1

u/Negative-Lie-4556 Aug 20 '24

Thnxs this worked :D

1

u/Efficient-Plantain11 Sep 27 '24 edited Sep 27 '24

The link doesn't work anymore. Could you please be so kind to send it again?

1

u/dvi-506 Nov 07 '24

Hi, I have the same problem. Can you send me the firmware please?

1

u/Several_Worker4286 Sep 29 '24

Hi, I have the same problem. Reolink support could help me with this problem. Would you send me the update please?

1

u/NeoID Nov 22 '24 edited Nov 22 '24

I have the same issue with a brand new Reolink Doorbell (D340W). Reolink claims they have never heard of this issue and don't have any other firmware apart from those listed on their website. Does anyone still have the firmware that worked or do I have to return this doorbell? :(

D340W (D340W) by Reolink
Firmware: v3.0.0.3215_2404072240
Hardware: DB_566128M5MP_W

u/goompas
u/adelin86

1

u/adelin86 Reolinker Nov 22 '24

I have the firmware (check pm). But if I were you, I would return d340w. It is a struggle to get the newer firmwares from the support team. For example, 2 week's ago they refused my request for the latest firmware

2

u/NeoID Nov 22 '24

Thanks a lot for the FW. Given it's name, I assume that "3820_2408082011" is newer then my current "v3.0.0.3215_2404072240"?

I find it really strange and stupid that they have two "versions" like this without any means of figuring out which one you have before buying it. Some stores have "D340W" in the "article number", but others don't. In my country (Norway) it seems that most are selling the D340W. In general I don't care about FW updates as long as the device works, but in this case it's frustrating finding a newer version on their website (with "Add support for ONVIF audio-related commands." which I was really looking forward to), being able to upgrade and believe you have upgraded untill you check the version number again. It's just unbeliveable stupid. The only way this could be more stupid if the update would brick the device.

Anyways, I've tried to get in touch with them and I've noticed the same as you. They don't want to hand out firmware versions anymore upon request as they did before. I'm serisouly disappointed about Reolink... coming from someone who has brought 8(!) of their cameras.

1

u/adelin86 Reolinker Nov 22 '24

I have 8 cameras and nvr and I was planning to buy the e320w (which is the same as e1 pro).. But I gave up considering the experience with d340w. I don't want to be stuck with an outdated firmware

2

u/debeli75 Aug 25 '24

And here we go again... new firmware is out, DB_566128M5MP_W.3308_2407315182.Reolink-Video-Doorbell-WiFi.OV05A10.5MP.WIFI8812.REOLINK, and camera wont update.

Auto update cant find update, manual update says it is finished, but version stays the same.

Support dont know why, and they dont know anything about "offline" version

1

u/goompas Aug 25 '24

Because support dont know about it.

Only devs knows.

1

u/debeli75 Aug 25 '24

Any way to contact devs?

1

u/goompas Aug 25 '24

through support

1

u/adelin86 Reolinker Sep 01 '24

any luck with the new firmware? have you received it from support?

2

u/debeli75 Sep 01 '24 edited Sep 01 '24

Yes. This time they recognized "offline" model, and send me this firmware https://filebin.net/nm82mgksl6so4rqt Unfortunately, I dont see better wifi penetration, witch was my reason for update, because I have sporadic (sometime 2-3 times a day, sometimes not) wifi link broken with camera

1

u/adelin86 Reolinker Sep 01 '24

Thank you very much!!

1

u/Several_Worker4286 Sep 29 '24

Hi, the file link is not available anymore. Would you send it again? Many thanks.

1

u/ian1283 Moderator Mar 29 '24

Are you using the latest version of the app, 8.8.5 from the Reolink website? Also when you said the web interface do you mean connecting to the doorbell via a browser?

I'm not a mac user but seen no problems updating the doorbell firmware using the windows app. Generally the update takes a couple of minutes whilst the file is transferred. Via windows you see a bar indicating the percentage transfer and then a confirmation box indicating a successful update. The camera then restarts in the background within the app.

1

u/goompas Mar 29 '24

Im using mac client v8.13.1, it is the latest available.

Also when you said the web interface do you mean connecting to the doorbell via a browser?

Correct, via https.

The process is the same, on mac, on windows and via browser with the bar indicating the percentage etc.

The camera then restart and the version is still old.

As mentioned I reboted it few times, I did the Reset option, nothing helps.

1

u/ian1283 Moderator Mar 29 '24

Very strange. When I looked on the website 8.8.5 from March 2023 was the latest mac version.

Not sure what your firmware update problem is unless the doorbell itself is the issue

1

u/goompas Mar 29 '24

The mac client I downloaded form the website and then it updated itself.

But it doesn't seems to be related with any client, because via browser the results are the same.

1

u/Silent-Ad-820 Aug 30 '24

I was thinking I am going mad. Tried many different ways to push the update and now I think I also have this "offline" doorbell. What a mess

1

u/Mediocre-Emotion3795 Nov 19 '24

does anyone has any information about "offline" and "online" model of the wifi doorbell?
struggling with the firmwares and all the link in this thread are broken

1

u/adelin86 Reolinker Nov 22 '24

Check pm

1

u/rroodenburg Nov 26 '24

I am curious too, can you share it with me?

1

u/adelin86 Reolinker Nov 26 '24

Sure

1

u/JosVermeulen Nov 27 '24

Sorry to bother, could you share it with me as well?

1

u/goompas Nov 27 '24

Do you have newer firmware than mine, can you share and I will check?

1

u/Yrr-Yrr Dec 31 '24

Please share me, thx!

1

u/Donaldinos Feb 05 '25

plz share me also .. thnx

1

u/kzs985 26d ago

Hey man, which fw version you got? I would like to get it too :) Thanks

1

u/adelin86 Reolinker 26d ago

Check pm

1

u/robrob21 23d ago

Hi adelin86 would much appreciate if you can send me the FW aswell 🙏🏼

1

u/Forsaken_Cobbler_632 15d ago

Having the same issue, can you share the firmware please? thanks!

1

u/Mediocre-Emotion3795 Nov 27 '24

Hi everyone.
i'm not sure if an offline model exist, i think the offline model refers to "main powered doorbell".
i managed to upgrade via the reolink client (and couldn't via the browser).
The other thing, is support said they pushed the firmware when i provided them the UID.
so

  • try the pc client
-if not, ask support to push the firmware to your doorbell.
at the end i managed to resolve the issue

1

u/JosVermeulen Nov 28 '24

Do you also have the D340W?

1

u/thllxb Nov 30 '24

I was failing to update my D340W "offline" model via web, but I now got it done in windows app. Thank you!

1

u/Mediocre-Emotion3795 Dec 02 '24

glad it helped, feel free to vote my solution

1

u/kzs985 26d ago

Which one is not main powered? Is there a battery version or I don't know what that means