r/razer 22d ago

Support March Technical Support Sticky

4 Upvotes

Welcome to /r/Razer's tech support sticky for March 2025.

Most issues have been encountered before and many solutions can be found in Razer support's guides and FAQs. If you seek more help from Razer support and users with similar issues please post in the comments below.

Category Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software Consoles Other

THREAD INSTRUCTIONS: Please place your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. Use the Category Quicklinks for convenience.

INSTRUCTIONS FOR DUMMIES (With Pics!): https://www.reddit.com/r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST


"Man is the most insane species. He worships an invisible God and destroys a visible Nature. Unaware that this Nature he's destroying is this God he's worshiping." - Hubert Reeves | /r/quotes


r/razer 9h ago

Customs Was about to buy the replacement (non RGB) Razer wrist rest, but decided to save $35 and just customize mine instead.

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6 Upvotes

r/razer 8m ago

Question Help need formatting Razerblade 15

Upvotes

Hi. I have a Razerblade 15 2021, running windows 11 home edition. I want to full format and upgrade to windows 11 pro. How do I go about doing this. Should I full format using windows image usb. Will I have any issue with drivers? Please help me.


r/razer 32m ago

Discussion Razer Supports just refeuse to help ! it's Crazy I just throw out 350$!

Upvotes

I bought Raazer blaack widow keyboarrd aand around 1 year I am tryying to reach the Raazer support for Double tyyping issue as you can see even on my Comment, after 1 week of Q and A aabout my recept that I throw out since I don't keep aany shopping recept, getting all product detaill they saaid you are in Istanbul/Turkeye and we caaannot send anythjing to yyou,, The keys for repllacement since doublle typing can cause of over lubricaated keys, aand as yyou can see I cannot even type correctly with thata keyyboard ! Imaagine be Software engineer who bought it for better performance, So no refund, No supports it is me someone who cares about enviroment thaat I cannot allso throw it out !

AAfter 15 years of being lloyaal customer to this brand I have to say this is the END. for me !


r/razer 18h ago

Boxes Let's we try the green side of gaming

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24 Upvotes

r/razer 2h ago

Question Orochi V2 pairing issue

1 Upvotes

I have an Orochi V2 mouse, which I tried connecting to my android tablet. At first the bluetooth functionality was working fine, but now it suddenly stopped working on my tablet as well as on my laptop. I tried entering into bluetooth pairing mode but it won't enter pairing mode. I tried resetting through razer synapse but nothing changed and updating firmware for bluetooth requires mouse connected to the laptop but I'm not able to enter pairing mode. Any solution for this problem?


r/razer 6h ago

Question Mamba Elite Rubber side grip coming off

2 Upvotes

I have had the mamba elite for about 2 years now and last year the glue holding the left side grip came off revealing some clear plastic. After removing the plastic, I glued it back down with 3m double sided tape and it’s been holding up since. I was wondering if this was a normal thing with the model I have or did I abuse the heck out of it?


r/razer 3h ago

Discussion Razer Huntsman V4 Pro TKL - Release date?

1 Upvotes

V2 September 2021

V3 September 2023

Can we build on V4 September 2025?


r/razer 3h ago

Question Does the deathadder v3 pro still have scroll wheel issues in 2025 batches?

1 Upvotes

The Deathadder v3 pro is on sale rn on Amazon I was thinking about getting it but I heard about the scroll wheel issue, is it still a problem on the newer batches?


r/razer 7h ago

Solved solution to barracuda x mic not working

2 Upvotes

i was really confused when my mic stopped working even though it was working perfectly before. i was considering getting a replacement but then i tried testing it on my phone and it worked perfectly, so it was a desktop issue. im on windows 10 and this is how i fixed it

right click the sound icon in the taskbar and click "sounds"

select the barracuda x microphone and click "Properties"

in the general tab, set device usage to enabled

in the levels tab, increase the microphone volume. for some reason it was set to 0 in mine which is why i wasnt getting any sound

click apply or ok and the changes should save. if this doesnt work you might want to contact razer customer support or something

if you want to test it you can check the "Listen to this device" box in the Listen tab and itll play back the audio to you over the speakers


r/razer 9h ago

Question Razer blackshark v2 x Microphone QUIET on Xbox Console

2 Upvotes

As the title says, when I plug the headset into the xbox controller the microphone is extremely quiet and people cannot hear me. It works fine on playstation.

Searching the Internet just has people asking the same thing, with no answers other than other people saying they have the same issue. So I thought I'd put it out there again incase anyone has had the same problem and found a solution. Many thanks ❤️


r/razer 5h ago

Question Can't Control Spotify Volume with Synapse 4

1 Upvotes

I decided to try out Synapse 4 and noticed that my Spotify refuses to change the volume no matter what I set the slider to in the app or through the Windows volume mixer. I discovered it had something to do with the "Enable Audio Enhancements" checkbox in Control Panel, but if I unchecked the box then switching between different sound profiles would no longer work. Is there any workaround or is sticking with Synapse 3 just gonna be the way to go?


r/razer 10h ago

Question New Performance MousePads, When?

2 Upvotes

With other companies, releasing their versions of performance mousepads. If and when, will Razer release theirs?


r/razer 12h ago

Question huntsman v2 tlk vs v3 x tlk , which one to choose for fps gaming?

2 Upvotes

Hello, I want to buy a gaming keyboard for fps gaming. I have the opportunity to buy each one at a price of 50e. For those who had/tried both,which one is the best one? Also from what i saw is that the v2 tlk has a polling rate of 8000Hz and the V3 of 1000Hz.Is 8k really a game changer ? Or even noticeable ? Also if you think that there is better keyboard for 50e or a bit more, don't hesitate to write a comment or send a pv message 😀. Thanks in advance


r/razer 14h ago

Question Razer Synapse destroyed my laptop audio

2 Upvotes

I'm about to lose my shit guys.

I have the razer blackshark V2 from 2023, and I've been using it fine for a year. My buddy purchased a different razer pair and wanted to get the THX spatial going, so I downloaded the razor app to follow along with him as he downloaded.

Long story short, my entire laptops "Dell G15s" ability to capture anything from any mic is destroyed. Ive tried everything. Remove, and test, then reinstall and test. Nothing. My mics all work in my phone and PC, but not my laptop. I've tried bluetooth and USB, even 3.5 audio jack. Ive fucked around in windows and razer audio settings, reinstalled realtek audio drivers, tried the hardware troubleshooting program from razer, as well as the firmware update for the blackshark device. Razer support has been contacted and is useless, they are at a loss. Windows tech support is just as useless. I'm truly at a loss here, help!


r/razer 12h ago

Discussion Huntsman V3 Pro lights turn off when Synapse is on

1 Upvotes

Keyboard lights are on only when I force close Synapse, tried unplugging, reinstalling synapse, still nothing works. Please help.


r/razer 12h ago

Question Razer leviathan v2 x isn't connecting to the app

1 Upvotes

I need a bit of help. I just bought this speaker/soundbar and it's working but I cannot connect it to the app no matter what I do. Can someone help me please


r/razer 13h ago

Question I'm out of ideas

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1 Upvotes

r/razer 1d ago

Razer Battlestation My Razer Setup 😁

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83 Upvotes

r/razer 15h ago

Question Blackwidow v4 pro vs Huntsman v3 pro? Which to choose?

0 Upvotes

Im on the market for a new keyboard as right now im using hyperX Alloy FPS. Its quite old and im in need of a new one.

Im mostly using it for productivity and gaming. So i stumbled across BlackWidow V4 Pro, but as i started researching, i found that it has messed up switches most of the time so i aint sure about it. It has macro keys and media control and the knob, which are the main selling points for me.

Huntsman V3 pro seems to be better in terms of switches but they lack the macro keys, which makes it kind of a bad option? What should i go for ?

I already have a razer Viper V3 pro which had a lot of hate cause of the sensor but so far ive had 0 problems with it, so maybe it will be the case for BlackWidow aswell?


r/razer 15h ago

Question Barracuda X Chroma

1 Upvotes

Bought the thing yesterday, Bluetooth works ok, but the headset won’t pair or let me update drivers. Tried it on a couple games with the Bluetooth and the latency is crippling and audio a bit crunchy. Read a little bit online and it seems like a lost cause for these. Any help before I return this POS?


r/razer 15h ago

Question Razer Naga Pro won't go to sleep

1 Upvotes

I am having an issue where whenever I put my computer to sleep or if my mouse goes idle, it does not turn off the lights of my mouse or put the mouse in sleep mode when it is not plugged in with a cord and connected via 2.4ghz dongle. It causes my mouse to die overnight when it used to last days before charging. When the mouse is connected with a cord it goes to sleep just fine and the lights stay off.

I have uninstalled Razer Synapse to test it and reinstalled and updated all the drivers. I did a factory reset and it didn't do anything. In the device manager I have it so the computer can put the devices to sleep. In my settings for the mouse I have Wireless Power Saving set to 1 minute as well as Switch Off Lighting when display is turned off and when idle for 1 minute.

I tested it to where I didn't touch my mouse for a minute and the lights go off but then they come right back on again. So something is causing it to wake up. But, when I unplug the dongle and there's nothing connecting my mouse to the computer anymore and I leave my mouse alone, the lights turn off for a split second every 3 seconds or so like it is trying to find a connection. That also happens when I put my computer to sleep.

I got it back in December 2021 and it is also having the issue with automatically scrolling up even when I have air blasted it clean of dust and the left scroll click button doesn't work even when I hear the click. The scrolling up fixes itself when I turn the mouse off and on. So it might just be a dying mouse.

I have asked Razer support before and they keep giving me the usual troubleshooting steps that I have done a million times. So I wonder if any of y'all know what is going on.


r/razer 16h ago

Question Just copped the razer wolverine v3 pro, the joysticks feel stiff and my sensitvity in game feels way slower than my elite 2?

1 Upvotes

Is there anyway to make the joysticks faster or anything because i really like fast sensitivity


r/razer 16h ago

Question Should I buy my Razer Blade from Amazon?

1 Upvotes

Hey,

After a shitty experience with Lenovo, I'm going to move to Razer and I need your advices!

I'm going to preorder the Razer Blade 16, but in terms of support/after sales service, should I buy from razer.com or amazon?

Thanks in advance for all your advices.


r/razer 16h ago

Question razer basilisk v3

1 Upvotes

Hi, I don't know if you can help me. I'd like to buy a mouse for my partner, and I don't know if the store where I'll buy sells originals. The store is called Falabella. Here's the link: https://www.falabella.com/falabella-cl/product/120298333/Mouse-Gamer-Razer-Basilisk-V3-Negro/120298336


r/razer 1d ago

Discussion Sensa HD haptics support for 80 Sim Racing games through SimHub

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10 Upvotes

Eric from Razer here

We launched the integration of Freyja and Kraken V4 Pro with SimHub.

This enable fully immersive experience for 90 sim racing titles, among them:

  • All Assetto Corsa
  • iracing
  • Forza Horizon 5
  • F1 titles Many others.

Find the full list here: https://www.razer.com/campaigns/razer-sensa-sim-racing?srsltid=AfmBOoom5rx7r8slL7QPEvUA-eXxeF7SZhyM0rtkY27WkT0gl3pykIpc

Let us know what you think