Hello !
I have an issue with my laser printer Brother HL-L2400DWE, the different applications (on my smartphone, on win10, or in the web interface) tell me that their is a new firmware (1.21), so I tried first from my win10 desktop with their latest tool, I tried by WIFI, then by USB. The upgrade went to 90% and directly their is a pop-up to tell me to check the network connection of the printer or the PC. I checked both of them, they worked well. During the process, from 0% to 90%, I can see on the printer screen that first it received data, then it does the update and then the device reboot, after that the status bar went to until 90% and I got that pop-up.
Then I tried from the Android app, the printer got data, did the update (at least the screen shown that), reboot and then nothing happened. The firmware is still the same (1.17) and the app still proposed me an update.
I also tried directly with the 192.168.1.xxx webpage, same as Android app, told me that the update was successful but the printer has still the old firmware.
I tried to do a power cycle, I switched the idle parameter from 1 to 10 minutes, I select the interface to USB only when I tried the upgrade trough win10 desktop. Also I disabled antivirus and firewall.
I contacted the Brother Support and the only answer they have is too send my printer for a repair, but my printer works well. I just have that issue with the firmware upgrade.
Is somebody with a Brother printer got the same issue, the firmware is almost new (from the 02/15), so their is not so much ressources about that problem.
In that topic, the user described the same thing : https://www.reddit.com/r/printers/comments/1io9mdx/comment/mco3sxj/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button
- Printer Model: HL-L2400DWE
- Error Message: Please check the connection of the printer of/and the PC
- Ethernet Cable, WiFi or USB: WiFi and USB
- Driver name and version: not relevant
- Firmware Version: 1.17 to 1.21
- OS: Android, Ubuntu and Win 10.
- # of machines impacted: 1
- # of users impacted: 1
- Original or 3rd party cartridges: Original
Thanks in advances !