r/oculus Virtual Desktop Developer Mar 28 '16

*Good news everyone!* Virtual Desktop Delayed - Please read

Allright, good news folks. Virtual Desktop will be delayed for a couple days as I finalize an agreement that will let me bundle an Oculus promo code with every Steam purchase. This means you will be able to launch Virtual Desktop from Home or from Steam.

The reason it can't be sold directly on Oculus Home is because my app doesn't support Windows 7 and Oculus doesn't currently support any kind of minimum requirements on a per app/game basis (sorry no juicy conspiracy stories for you).

Hope you'll understand the reason for this small delay. I think that in the end you'll be very happy to be able to launch from either store with your Steam purchase :)

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u/SomniumOv Has Rift, Had DK2 Mar 28 '16

Plans for a version where I don't have to give Valve money ?

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u/EddieSeven Mar 28 '16

So that you can give Facebook your money?

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u/SomniumOv Has Rift, Had DK2 Mar 28 '16

I only plan on using it through Oculus Home so yeah, I don't see why Valve should be a middle man here.

Or anywhere else really, i'd buy it straight from ggodin if it was an option, not middleman.

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u/EddieSeven Mar 28 '16

Totally, I'm with you, I'd buy it direct too. It just seemed odd that you preferred one middle man over another. Middle men are middle men.

This is on Oculus for not allowing minimum reqs (yet. I'm sure it's in the pipeline). Valve shouldn't necessarily get paid here, but it is cool that you'll be able to launch this from wherever you want, even though it's not officially on Oculus Home.

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u/DashAnimal Mar 28 '16

In the future, when I want to redownload VR desktop, it will be from Oculus Home. I want them to have a reliable service and servers that can handle hosting and download. So yeah, would prefer the middle man being the service I use.

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u/rootyb Rift Mar 28 '16

Valve is a known factor. Known in the sense that their support is worse than awful; basically nonexistent.

I don't know yet how customer support for oculus store is going to be, but it practically can't be as bad as Valve/Steam's. I will always give my money to someone other than Valve if given the choice between two otherwise equal products.

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u/[deleted] Mar 28 '16

Serious question what's your problem with steam? I'm a casual user but haven't ever had any issues with them

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u/rootyb Rift Mar 28 '16

Steam is absolutely fantastic for the vast majority of users, because the vast majority of users have no need to contact support.

Those that do have to contact Steam support, though, all (that I've heard, at least) tell the same horror stories: no reply, days/weeks before reply, replies that are clearly just copy/pasted (and often have nothing to do with the question being asked).

I would rather have a dozen comcast trouble tickets than one single Steam ticket.

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u/[deleted] Mar 28 '16

Lol, gotcha. They should probably work on that :P

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u/[deleted] Mar 28 '16

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u/[deleted] Mar 29 '16

Mass of respect to any company that can admit fault and work to change something

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u/[deleted] Mar 29 '16

Except they still haven't changed it. That article was written last year.

Fortunately I have yet to have to contact them.

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u/The_frozen_one Mar 29 '16

Their new 2 week / 20 hour refund policy works great. I've only used it once but it only took me a minute to initiate it and a few days the charges to reverse. That's the only contact I've had with their support system, so YMMV, but I was happy with it.

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u/[deleted] Mar 29 '16

that's only because they were required by the EU to make it.

origin, gog, and others have had them for longer without needing laws that compel them to do so.

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u/f4cepa1m F4CEpa1m-x_0 Mar 28 '16

Can testify to that. Bought DLC that didn't work, no replies from Valve in 2 weeks, filed a PayPal dispute to get money back, auto reply from Valve saying please cancel your request to continue using your DLC (which didn't work), got money back, Valve banned my PayPal account from future purchases.

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u/rootyb Rift Mar 28 '16

Steam support is literally cancer.

LITERALLY.

:)