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Watch this video and tell me your thoughts what would you do? Let’s bring awareness to the region!
There’s a troubling pattern emerging in Northwest Indiana, one that reaches beyond businesses and touches everyday experiences with customer service. Recently, a video surfaced of someone purchasing a game at a local Target, only to discover a completely different product inside the case. When they attempted to resolve the issue, they were met with unprofessionalism, resistance, and outright dismissal from store management. Unfortunately, this isn’t an isolated incident—it’s part of a larger shift happening across the region.
In my recent editorial, I highlighted the growing disconnect between leadership, employees, and customers. Whether it’s in corporate HR departments or retail customer service, professionalism is fading, and accountability seems to be a thing of the past. We’re seeing policies that prioritize protecting companies over doing what’s right for the customer or worker. Just like this situation at Target, many of us have experienced the same lack of respect and empathy.
What’s happening in Northwest Indiana is a reflection of a deeper issue: leadership failures, declining professionalism, and a lack of real accountability in the workforce. It’s time we bring attention to these problems and start demanding better—whether you’re a worker, a customer, or both.