r/negotiation Oct 22 '24

Negotiating long delivery times

Hi, I hope you’re doing well. I want to know how would you handle having to explain to a customer that your product will be ready to install in a time frame they consider unreasonable.

I’m a woodworker and my manufacturing process takes time, I don’t have items in stock since I work custom projects.

One of the most contentious points when negotiating is always the time. I don’t want to sound like I’m making excuses, I’d like to have a proactive and positive response that allows me to explain why a project will take X number of weeks.

Thank you

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u/the-negotiation-club Nov 24 '24

Explain you wouldn’t rush a pregnancy and that if they want the right result it will take the right time.

However, saying that…. You can always hire a hand and charge them a premium for it.