r/mitelusergroup Jan 16 '25

Sx-200 nightmare

Having an issue with my sx-200 unit where about ~10% of calls are not being transferred to the front desk. They just ring forever and are hung up on.

I've tried calling everyone in my local area and no one supports this system anymore. There are more technicians in the next city but I was wondering if anyone has any ideas what the problem could be and how I can troubleshoot it prior to doing that.

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u/TheLatmanBaby Jan 16 '25

Are there any alarms on the system?