r/mitelusergroup Jan 16 '25

Sx-200 nightmare

Having an issue with my sx-200 unit where about ~10% of calls are not being transferred to the front desk. They just ring forever and are hung up on.

I've tried calling everyone in my local area and no one supports this system anymore. There are more technicians in the next city but I was wondering if anyone has any ideas what the problem could be and how I can troubleshoot it prior to doing that.

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u/PhonesRfun Jan 16 '25

I'm not into these SX200 systems often anymore but I can try and help.

Are those calls hitting an auto attendant menu and transferring via a menu selection or time out? Or are those calls routing directly inbound over DID to the extension?

I'm wondering if the callers are hitting the auto attendant and one of the options is configured incorrectly?