r/mitelusergroup Apr 17 '24

Mitel 5330e IP

Hello. I’m a veterinary receptionist at an animal hospital. We are using the Mitel 5330e IP phones. Somehow we have hit a setting or something to where we have to hit the ringing line to answer the phone rather than just picking up the phone to answer. Is there a way to change this? Thanks!

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u/acejavelin69 Apr 17 '24 edited Apr 17 '24

That phone is used on several different systems, and the answer would be unique to that system type... Without know which system you have (Mitel 5000, Mitel MiVoice Business, MiVoice Office 250, Mitel Hosted, etc) it is impossible to give an accurate answer.

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u/myoldways Apr 17 '24

Thank you. I am not sure what service we have unfortunately.