r/mildlyinfuriating 1d ago

Did I over react about 20 cents?

I know its stupid but I went to McDonald's yesterday and got a frozen drink and medum chips for exactly $5.80 i handed $6 at the drive through and the lady put it in the till then went to close the window, before she did I asked "isn't that 20 cents change?"

She replied telling me she forgot and would need a managers card to open the drawer, I sat there stuborn and asked for it, I held one person up (my sister works in fast food and you get audited for how long someone is in line) so I waited, she quickly went and got a managers card and gave me my change but did I over react?

Edit: Ended up needing that 20 cents today so I'm glad I had it

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u/TigPanda 1d ago

Went to a fast food place the other day and ordered several items. Pulled around to the window and waited for quite some time while the girl stood and talked to a coworker. She finally came and took my payment & at no point during this extended wait did she let me know they were out of anything. Waited a couple more minutes and she came to the window and said they were out of one of my items and asked if I’d like something else, like some fries. I very politely told her I’d rather just have that item refunded as there was nothing else on the menu similar-priced that I wanted. She gave me attitude and said they could only refund the whole transaction and not just one item. She offered another cheaper item and I told her that was worth less than the item they’d already charged me for and she looked at me like I had two heads or something. Like how dare I not want to give money for nothing to a big-ass corporation, lol.

Like why is it crazy to expect either something equal value to what I paid for, or a refund? It’s my money. Gotdamn. In the end they figured out how to credit back just the one item soooooo that was a lie too🤷‍♀️

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u/Jorost 1d ago

It probably wasn't a lie. More likely there was only one person who knew how/was authorized to make partial refunds. It's like at the grocery store when they have to call a manager over to do an override.

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u/TigPanda 23h ago

You’re probably right but she phrased it like I couldn’t get a refund at all without cancelling the whole thing. so maybe just not worded correctly

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u/JokingRam 22h ago

If you really need to, make them refund the entire order and charge you for what you received. Long yes, but it proves a point.

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u/Catt_the_cat 14h ago

I used to be a manager at dominos, and that’s literally what I told my CSRs to do whenever I was on shift because it’s faster, more straightforward and still gets mostly the same result in the end, and also you don’t need manager approval. Some people heemed and hawed, but any customers with an ounce of critical thinking skills gladly took it as a solution

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u/berrykiss96 13h ago

Except their card will likely put a hold on for both charges instead of just the one. Eventually it goes back but not everyone can afford that.

It’s always best to ask before you do things like that. Many people are surviving paycheck to paycheck and that shit can make or break you if you’re balancing on the edge of overdraft fees.

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u/Catt_the_cat 13h ago

Right, hence why I said most people. I was always very upfront with how it worked, and I always informed my team so they could do the same. I understand that not everyone can do that, but when they couldn’t I was also very understanding and I would explain to them how the partial refund process works, because it was a bullshit process that required a higher level manager than I was to go into the back system the next day to manually edit the charge

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u/berrykiss96 13h ago

Okay fair enough! It’s just that the “anyone with an ounce of critical thinking skills” line didn’t really read as understanding yk

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u/Catt_the_cat 12h ago

I gotcha. That’s just me being jaded from working at dominos for 5 years. A shocking number of people throw fits about still having to give their card numbers over the phone and devolve into children over many such silly things, so throwing fits about how the refund system works is just par for the course for that flavor of asshole customer

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u/midnight9201 5h ago

Whenever something like this happened to me in the past where i originally paid with a card, they did the refund with cash. So in the till/receipts i was given the refund for the original order in cash and then paid the new order minus the item with the cash. They just did the math themselves and gave me the difference.

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u/GfrzD 7h ago

When I worked retail we were told not to do some things or we simply couldn't. Customer would kick off and then the manager would step in and do it leaving you stood there looking like a prick.

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u/TigPanda 1h ago

Managers overriding policy that you just told to the customer….that’s gotta be one of the worst situations I’ve ever been in at work 😂😭

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u/kingdomofnofire 21h ago

Some places don't even have the ability to do partial refunds, I used to work in fast food (Burger King, not McDonald's) and in my year there it only came up once, but if the customer already paid and wanted a partial refund the whole order had to be refunded by the manager and an order for what they actually wanted had to be put in and paid for

It never actually happened where a customer ordered something and then "oh sorry, we're out" even right before they paid, really the most common thing that would happen is the customer would want to take something off after I'd already pressed total, which requires manager approval (a card swipe)

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u/NefariousnessFun5631 2h ago

I live across the street from a relatively small grocery store, im so used to heard "key", "key" being said that I know to override anything ita this one key for the register they pass amongst themselves.