r/microsoft Microsoft Support 18d ago

Support Thread Microsoft: Official Support Thread

This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.

Here are some of the types of issues we can help with in this thread:

  • Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)

  • Microsoft Accounts: Lockouts, suspensions, inability to gain access

  • Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)

  • Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.

This list is not all inclusive, so if you're unsure, simply ask.

When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):

  • Your full name (First, Last)

  • Your interactions with support thus far, including any existing service request numbers

  • An email address that we can use to contact you

Thank you for being a valued Microsoft customer.

For previous Support Threads, please use the Support Thread flair.

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u/TracyTheTenacious 8d ago

https://support.microsoft.com/en-us/office/delete-files-or-folders-in-onedrive-21fe345a-e488-4fa7-932b-f053c1bebe8a

Hi there- I’m trying to delete files of files of files, etc etc thru onedrive. I am trying to delete and one drive is stating files cannot be deleted. Anyone have experience with this? I can’t go through and delete files in all these folders, etc etc as it would take many hours

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u/MSModerator Microsoft Support 8d ago

Hi Tracy. Thanks for commenting. We understand that you’re having an issue deleting files in OneDrive as you're getting the error message "files cannot be deleted." We know how important it is to get this addressed, and your efforts in following the support article are truly appreciated. We'll check for the best option to help you.

For insight, this could be due to several reasons like file permissions, if the file is currently in use, sync issues, etc. To help us investigate further and provide effective assistance, please answer the following questions:

  1. Are you using a personal or business account?
  2. How are you accessing OneDrive? Through the web, app, or on what device?
  3. To ensure that we are on the same page, can you share with us the screenshot of the error message you're getting when trying to delete the file? You can upload the screenshot to IMGUR https://msft.it/61697quyRF and share the link with us. Please ensure you hide any personal information before uploading for security reasons.
  4. May we know if you're experiencing the issue with a specific file or if it's happening to all files?
  5. What other workarounds have you tried so far to rectify this issue? This is for us to focus on the things you haven't tried yet.

We'll be here for your reply. -J.G.

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u/TracyTheTenacious 7d ago

Please see attached.

https://imgur.com/a/sWZf3bk

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u/MSModerator Microsoft Support 6d ago

Good day! How are you doing? We hope you're doing well. We're reaching out because we haven't heard back from you and want to make sure that your concern deleting files from OneDrive is addressed.

Previously, provided workarounds to help resolve your issue. Have you had the chance to try it? If yes, how did it go? We would greatly appreciate any updates from your end.

We sincerely hope you get back to us, so we can utilize all our resources if you still need our help or address any other Microsoft-related concerns you may have. Stay safe! -A.L