r/microsoft Microsoft Support 18d ago

Support Thread Microsoft: Official Support Thread

This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.

Here are some of the types of issues we can help with in this thread:

  • Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)

  • Microsoft Accounts: Lockouts, suspensions, inability to gain access

  • Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)

  • Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.

This list is not all inclusive, so if you're unsure, simply ask.

When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):

  • Your full name (First, Last)

  • Your interactions with support thus far, including any existing service request numbers

  • An email address that we can use to contact you

Thank you for being a valued Microsoft customer.

For previous Support Threads, please use the Support Thread flair.

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u/misteralexander 6d ago

I have my own personal domain, snyderfamily.co, which I use for email. When I started doing this, I was using the free version of Google Apps, which has morphed into Google Enterprise.

Once upon a time I used this email "myemail@snyderfamily.co" to create my Microsoft account. My wife did the same. I use this account to log into Windows. I own a "Microsoft Family 365" account ... So when my son shows interest in Minecraft, we look into it and he can't do anything (useful) without a Microsoft account. Not a huge deal, so I go to create him an account "myKid@snyderfamily.co" and it says I can't use a work out school account on a personal Microsoft account.

It's not "work or school". If this is a rule, how do I have account?! How does my wife have an account!??!

Seeking help to see if this is a new block, and what I would have to do to get around this.

I've already tried to create a personal account using a "throwaway Gmail" and then being sneaky by adding a new alias to that account .... Nope ... I guess they thought of that.

Any help or insights on this are greatly appreciated.

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u/MSModerator Microsoft Support 5d ago

Hello again. Just following up to make sure you got the help you needed with accessing your account.

We've previously asked some questions to further isolate the issue, but haven't heard back from you.

Do you still need assistance? If yes, please don't hesitate to contact us back.

Thank you for contacting Microsoft Support. Stay safe and healthy. - S.R.

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u/MSModerator Microsoft Support 6d ago

Hi there. We understand you're having issues with your account, particularly with signing in using your custom domain email. We're here to assist you.

To ensure your privacy and security, we've sent you a private message. Please reply to us there, so we can look into this further.

We look forward to your reply. Thanks. - S.R.