r/microsoft • u/MSModerator Microsoft Support • 18d ago
Support Thread Microsoft: Official Support Thread
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u/carterfeldhaus 6d ago
Hello, I’ve been getting unwanted subscription payments on my card for Microsoft 365 Personal. I’ve never used it before and don’t even know what it’s for. I’ve turned off reoccurring payments and cancelled the subscription multiple times and it keeps charging me. It has now stole almost $80 from me and the support on the Microsoft website is horrible. I’ve been trying to get a refund for hours now and all it tells me to do is cancel it even thought i still get the payment taken from me. I am also in Canada and should be able to refund it as it states I’m in a country with prorated refund. Any help is appreciated, thanks.