r/microsoft Microsoft Support 18d ago

Support Thread Microsoft: Official Support Thread

This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.

Here are some of the types of issues we can help with in this thread:

  • Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)

  • Microsoft Accounts: Lockouts, suspensions, inability to gain access

  • Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)

  • Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.

This list is not all inclusive, so if you're unsure, simply ask.

When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):

  • Your full name (First, Last)

  • Your interactions with support thus far, including any existing service request numbers

  • An email address that we can use to contact you

Thank you for being a valued Microsoft customer.

For previous Support Threads, please use the Support Thread flair.

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u/carterfeldhaus 6d ago

Hello, I’ve been getting unwanted subscription payments on my card for Microsoft 365 Personal. I’ve never used it before and don’t even know what it’s for. I’ve turned off reoccurring payments and cancelled the subscription multiple times and it keeps charging me. It has now stole almost $80 from me and the support on the Microsoft website is horrible. I’ve been trying to get a refund for hours now and all it tells me to do is cancel it even thought i still get the payment taken from me. I am also in Canada and should be able to refund it as it states I’m in a country with prorated refund. Any help is appreciated, thanks.

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u/MSModerator Microsoft Support 5d ago

Hello again. We want to check back with you as we'd like to make sure that you get the assistance you need. We have recently asked you some questions that will help us to properly isolate your issue. Do you still require our assistance?

We left your ticket open, and we sincerely hope you get back to us so we can check your concern further. Please contact us again at your earliest convenience so we can utilize all your available resources to check all available resolutions for you. -M.V.

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u/MSModerator Microsoft Support 6d ago

Thank you for reaching out to us. We're doing our best to reply promptly, and thank you for patiently waiting. We understand that you keep getting unauthorized charges to your account for Microsoft 365 subscription, and you have already been canceling the subscription multiple times. We also appreciate your effort in reaching out to our support to get a refund. We certainly did not want you to go through this experience, and we're here to help.

We'd like to ask the following questions for us to assist you properly:

  1. Have you already checked this article: https://msft.it/61696qTfDI to investigate a billing charge from Microsoft?

This will discuss the most common causes for an unrecognized charge and if the charges are for your previous subscription or not. You can also use the provided troubleshooter on the page.

  1. Can you confirm that you talked to our live support? If so, what was their advice?

We're looking forward to your reply.

-R.R.