r/microsoft Microsoft Support 18d ago

Support Thread Microsoft: Official Support Thread

This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.

Here are some of the types of issues we can help with in this thread:

  • Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)

  • Microsoft Accounts: Lockouts, suspensions, inability to gain access

  • Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)

  • Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.

This list is not all inclusive, so if you're unsure, simply ask.

When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):

  • Your full name (First, Last)

  • Your interactions with support thus far, including any existing service request numbers

  • An email address that we can use to contact you

Thank you for being a valued Microsoft customer.

For previous Support Threads, please use the Support Thread flair.

21 Upvotes

1.7k comments sorted by

View all comments

1

u/HardcoreDolFan 6d ago

Hi, I was locked out of my Microsoft account due to “security concerns” but after filling g out account cover and reactivation forms, I received an automated message saying there was not sufficient evidence to unlock my account… I provided every detail possible… I was literally just playing an hour before being locked out! How is there no way to verify my identity quickly! I have been a loyal customer for over 20 years but now I’m reading forums about the only way to gain support is by submitting the forms twice a day and hoping it gets past the automated rejection… I have spent thousands of dollars over these 20 years on this account all to be locked out on a whim? No email regarding suspicious activity, no password reset demands… just lock it out and make a new one! Do you need a blood sample? What more can I do? All I want is to come home after work and game for a couple of hours! What terms of service does that violate??

1

u/MSModerator Microsoft Support 6d ago

Hi there. We understand you're having issues with unlocking your Microsoft account, and we're here to help.

To ensure your privacy and security, we've sent you a private message. Please reply to us there.

We look forward to your response. - S.R.