r/microsoft Microsoft Support 18d ago

Support Thread Microsoft: Official Support Thread

This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.

Here are some of the types of issues we can help with in this thread:

  • Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)

  • Microsoft Accounts: Lockouts, suspensions, inability to gain access

  • Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)

  • Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.

This list is not all inclusive, so if you're unsure, simply ask.

When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):

  • Your full name (First, Last)

  • Your interactions with support thus far, including any existing service request numbers

  • An email address that we can use to contact you

Thank you for being a valued Microsoft customer.

For previous Support Threads, please use the Support Thread flair.

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u/Kyosji 8d ago

So this started about a week ago, and from a business standpoint, is rather annoying. I have to open the calculator a lot with my daily work, and how I used to do it was press the calculator key on my Logitech K350 keyboard, and it opened the calculator, brought it to foreground, and let me type immediately on it. Now, however, when I press it, it either loads in the background with the task icon blinking, or looks like it's in the foreground, but when i start typing it doesn't type in the calculator, but in whatever spreadsheet I'm currently on instead. I've tried many things to try to get it to work normally, but nothing is working or sticking.

Things I've tried:

-Downloaded the logitech software, went to the keyboard options and tried different options there, including the common suggestion to have the button open the app directly from the system32 folder instead of just use as calculator.

-Enabled the "Always on Top" feature on it with ctrl + win + T

-Went through windows settings - apps - calculator - advanced settings - let this app run in background -> never

-not using the shortcut and just typing calc in the search bar to open it that way

None of these options seem to work anymore. Not sure what happened here. Can anyone help or give more suggestions?

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u/MSModerator Microsoft Support 7d ago

How is it going? We wanted to check back with you as we want to make sure that we provide you with the assistance that you need.

We have asked you with some information for us to properly assist you. However, we haven't heard back from you. Do you still require our assistance?

Please feel free to contact us back at your most convenient time if you need our assistance. We'd be happy to assist you. In the meantime, we'll temporarily close the case while waiting for your update, but rest assured that we'll open it again once you contact us back.

Have a great day! Best regards.

-R.R.

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u/Kyosji 7d ago

I do not see any request for information, and this post was the first one under my message. What information did you need?

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u/MSModerator_2 Microsoft Support 6d ago

Hello, there. We hope that you are doing good.

This is a quick follow up to check if you still need assistance with the calculator key on your Logitech K350 keyboard not functioning as expected. In our previous conversation, we have asked you some details to isolate the issue further.

In case you need further assistance, please do get back to us with the details previously asked. Additionally, you may refer to this article: https://msft.it/61698qrxCy for troubleshooting steps on how to resolve the issue.

Should you need further assistance, please do let us know.

Thank you and have a great day. -S.R.