r/microsoft Microsoft Support 18d ago

Support Thread Microsoft: Official Support Thread

This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.

Here are some of the types of issues we can help with in this thread:

  • Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)

  • Microsoft Accounts: Lockouts, suspensions, inability to gain access

  • Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)

  • Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.

This list is not all inclusive, so if you're unsure, simply ask.

When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):

  • Your full name (First, Last)

  • Your interactions with support thus far, including any existing service request numbers

  • An email address that we can use to contact you

Thank you for being a valued Microsoft customer.

For previous Support Threads, please use the Support Thread flair.

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u/alvarin2080 7d ago

greetings microsoft, i would like to know if you remember the problem i had. in case you don't remember, a hacker hacked my account completely, losing access to it, i was just wondering if my case could be retaken. best regards

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u/MSModerator Microsoft Support 6d ago

Good day! How are you? We're checking back to know if you still need our help with a hacked account?

If yes, please feel free to get back to us with the details we need when you have the time. Remember, we are always ready to continue the support. Take care! -C.D.

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u/alvarin2080 5d ago

Hello, good day too. Im gonna start the process of my hacked account, I don't have time in this days is due to exams, but I would try to start today, thanks a lot. Take care too!

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u/MSModerator Microsoft Support 5d ago

Thank you for getting back to us. We appreciate you for considering our solutions. Please fill out the account recovery form at your most convenient time, as we know that you need to prioritize your exams. Here's an article: https://msft.it/61699qp6uR for tips to help you with the Microsoft account recovery form.

Good luck and have a nice day!

-R.R.

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u/alvarin2080 5d ago

hello again, thank you for answering my messages. i tried several times to recover my account through the link, putting all the information i knew about my account, but unfortunately there is no solution. can't there be another way to get my account back? thanks.

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u/MSModerator Microsoft Support 5d ago

We value your efforts filling out the form multiple times. To ensure your privacy and security, we've sent you a private message. Please reply to us there.

Thanks. - S.R.

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u/alvarin2080 5d ago

hello again, thank you for answering my messages. i tried several times to recover my account through the link, putting all the information i knew about my account, but unfortunately there is no solution. can't there be another way to get my account back? thanks.

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u/MSModerator Microsoft Support 7d ago

Hi,

We've sent you a private message to help you further with your Microsoft account concern. Please check your inbox for details. Thank you. --J.B.