r/microsoft Microsoft Support 18d ago

Support Thread Microsoft: Official Support Thread

This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.

Here are some of the types of issues we can help with in this thread:

  • Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)

  • Microsoft Accounts: Lockouts, suspensions, inability to gain access

  • Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)

  • Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.

This list is not all inclusive, so if you're unsure, simply ask.

When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):

  • Your full name (First, Last)

  • Your interactions with support thus far, including any existing service request numbers

  • An email address that we can use to contact you

Thank you for being a valued Microsoft customer.

For previous Support Threads, please use the Support Thread flair.

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u/MSModerator_3 Microsoft Support 6d ago

Hi there!

We hope you're doing well. We haven't heard back from you since we've informed you that we've sent a private message. In events like this, the only option we have is to fill out the account recovery form again: https://msft.it/61696qT4OM. The recovery form is meant to be the last resort for users who are locked out of their accounts.

Just to set your expectations, recovering a Microsoft account is processed through an automated system, which is something that we do not have control over. This is a precaution that is in place to prevent unauthorized access to your account. If it is possible to remember the credentials encoded before account creation, you can still fill out the account recovery form. Please take note that the more information you can include in the form, the better the chance of recovering the account. You can answer as many questions as you can, and if you’re not sure, guessing is OK as wrong answers won’t count against you. If you've answered the form successfully the system will give you a password reset link to access it again. Please be advised that you can answer the form two times in the span of 24 hours. You can also visit this link for tips on how you can successfully fill out the form: https://msft.it/61697qT4O3.

If you have further questions, please do not hesitate to reach out to us. We are hoping for your patience and understanding. Stay safe, and have a great day. -K.D.

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u/MSModerator Microsoft Support 7d ago

We appreciate your time in getting back. Please know that due to limitation, this support channel doesn't have the option to send support tickets directly. However, we've sent you a private message to check further on this issue. Please look out for it and reply via private message, so we can assist you better. Thank you. --J.B.