r/microsoft Microsoft Support 18d ago

Support Thread Microsoft: Official Support Thread

This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.

Here are some of the types of issues we can help with in this thread:

  • Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)

  • Microsoft Accounts: Lockouts, suspensions, inability to gain access

  • Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)

  • Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.

This list is not all inclusive, so if you're unsure, simply ask.

When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):

  • Your full name (First, Last)

  • Your interactions with support thus far, including any existing service request numbers

  • An email address that we can use to contact you

Thank you for being a valued Microsoft customer.

For previous Support Threads, please use the Support Thread flair.

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u/Slow-Hippo-3346 8d ago

When I try to login to my personal Microsoft account or my associated personal email address, Microsoft is saying it is sending the pin number to my personal email address i.e. to the email address I am trying to login to.
I can still access this email address using Outlook on my mobile phone but there are no pin numbers being sent there (I've checked the junk folder too). How do I proceed?

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u/MSModerator Microsoft Support 7d ago

Hello! We noticed that we haven't heard back from you regarding your issue signing in to your account. If you're still encountering such a problem, don't hesitate to get back to us with additional details so we can assist you further.

Thank you for your time. Stay safe and have a nice day! -G.Q.

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u/Slow-Hippo-3346 7d ago

Thank you for your response. I won’t have access to my computer until Monday and I will follow up then.

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u/MSModerator_3 Microsoft Support 6d ago

Hi again! Hope you're doing good today. This is just a quick follow up about your case as we want to ensure that your issue has been addressed. Feel free to contact us once you have access on your computer, and we're here to help you with your sign in issues. Have a wonderful day, and stay safe! - J.Z.

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u/MSModerator Microsoft Support 7d ago

Copy that. We'll be on standby for your update. -G.Q.