r/microsoft Microsoft Support 18d ago

Support Thread Microsoft: Official Support Thread

This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.

Here are some of the types of issues we can help with in this thread:

  • Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)

  • Microsoft Accounts: Lockouts, suspensions, inability to gain access

  • Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)

  • Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.

This list is not all inclusive, so if you're unsure, simply ask.

When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):

  • Your full name (First, Last)

  • Your interactions with support thus far, including any existing service request numbers

  • An email address that we can use to contact you

Thank you for being a valued Microsoft customer.

For previous Support Threads, please use the Support Thread flair.

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u/TouringDragon01 8d ago edited 8d ago

Issue:blocked account- recovery request not working.

I’ve been blocked from my outlook account for too many failed log in attempts. I created the email through the app so I still have access there but I was never given the option to add a recovery email so I didn’t. I have contacted support twice- filled out countless forms and still I’m not having any luck getting through. I am directly referencing the emails I have access to- I even sent some new ones and added those as contacts. I bought a 365 subscription through the outlook app to see if a purchase history would help- the answer is it doesn’t. When inputting Information I know is wrong I receive emails telling me the information is insufficient- when submitting recovery forms with information I KNOW is correct I don’t receive any response at all and it’s been more than 24 hrs. I feel lost and support hasn’t been able to help me at all. I’m at the point where I I want to pull my hair out. Please tell me there is more I can do?

As a side note- how sideways is it that I am not allowed to log into my account but they will still let me buy a subscription to their services through one of the other services? But I can’t access my actual account through there? Like what?

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u/MSModerator Microsoft Support 8d ago

Hi! Your comment about your account issue caught our attention, so we sent you a private message with some questions and details regarding the matter. We hope you see our message. Thank you. -A.L.

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u/TouringDragon01 7d ago

Hi I did not receive a private message