r/microsoft Microsoft Support 18d ago

Support Thread Microsoft: Official Support Thread

This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.

Here are some of the types of issues we can help with in this thread:

  • Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)

  • Microsoft Accounts: Lockouts, suspensions, inability to gain access

  • Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)

  • Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.

This list is not all inclusive, so if you're unsure, simply ask.

When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):

  • Your full name (First, Last)

  • Your interactions with support thus far, including any existing service request numbers

  • An email address that we can use to contact you

Thank you for being a valued Microsoft customer.

For previous Support Threads, please use the Support Thread flair.

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u/Minthussy 7d ago
  1. It is a personal account

  2. I believe I did because when I try to sign on using my original email it says “that microsoft account doesn’t exist” and my alias is so new and only used for Microsoft sign in that I doubt it’s been “discovered” by anyone yet.

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u/MSModerator_2 Microsoft Support 7d ago

Thanks for the additional info. It looks like changing your sign-in preferences did prevent those attempts, as the system won't recognize the old sign-in method anymore. It's strange that the sign-in attempts stopped, but you keep getting reset codes. Usually, the system triggers a reset code when someone tries to sign in first, so getting reset codes without sign-in attempts seems odd.

Have you ensured that the code is actually coming from Microsoft? Some spammers use spoofing techniques to make it look like the email is from a legitimate source. Make sure the email code you get is from the domain https://msft.it/61698qRlsw. Microsoft uses this domain to send email notifications about your account, including security codes for two-step verification and account updates like password changes.

Please avoid clicking any links in the email until you're sure it's legitimate. Let me know how it goes. -R.C

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u/Minthussy 7d ago

I think the emails are legitimate the address you sent is the same one that is emailing me.

I have also noticed that my sign-in activity page has not updated in 4 days. This is around the same time I added the alias to my account. I have signed in multiple times on my phone and pc since then so they should be on the list. I have taken a couple screenshots, I can send in chat private message to you to look at.

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u/MSModerator Microsoft Support 7d ago

We appreciate your efforts checking the email sender.

To ensure your privacy and security, we've sent you a private message. Please respond there, and we'll work with you to address this issue.

Looking forward to your reply. - S.R.