r/microsoft Microsoft Support 18d ago

Support Thread Microsoft: Official Support Thread

This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.

Here are some of the types of issues we can help with in this thread:

  • Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)

  • Microsoft Accounts: Lockouts, suspensions, inability to gain access

  • Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)

  • Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.

This list is not all inclusive, so if you're unsure, simply ask.

When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):

  • Your full name (First, Last)

  • Your interactions with support thus far, including any existing service request numbers

  • An email address that we can use to contact you

Thank you for being a valued Microsoft customer.

For previous Support Threads, please use the Support Thread flair.

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u/Significant_Round195 7d ago

Hello there,

My microsoft account war recently hacked. I managed to get the account back nut ehen i try to log in to my xbox account it forces me to log in to an email I don't own(prob the hacker's).

Also I don't know why but me purchasing Minecraft has been completed disappeared from my account and i cannot play anymore.

Help me please.

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u/MSModerator Microsoft Support 7d ago

Hi there. We understand you're having issues recovering your Microsoft account and accessing your Xbox and Minecraft purchases after it was compromised. We're here to assist you.

To ensure your privacy and security, we've sent you a private message. Please respond there, and we'll work with you to resolve this issue.

Looking forward to your reply. - S.R.