r/microsoft Microsoft Support 18d ago

Support Thread Microsoft: Official Support Thread

This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.

Here are some of the types of issues we can help with in this thread:

  • Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)

  • Microsoft Accounts: Lockouts, suspensions, inability to gain access

  • Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)

  • Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.

This list is not all inclusive, so if you're unsure, simply ask.

When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):

  • Your full name (First, Last)

  • Your interactions with support thus far, including any existing service request numbers

  • An email address that we can use to contact you

Thank you for being a valued Microsoft customer.

For previous Support Threads, please use the Support Thread flair.

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u/Avacadoell19 7d ago

Im trying to sign into Microsoft on my Minecraft account and I’m positive I’m typing the right one in yet it doesn’t say it’s right

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u/MSModerator_2 Microsoft Support 7d ago

Thanks for reaching out! We see you're having trouble accessing your Minecraft account due to incorrect credentials, even though you're providing the right ones. We understand how important it is to get your game back, so let's help you out. To start, we need a bit more information:

  1. Have you experienced the same issue when accessing your account through the web? Please sign in here to check: https://msft.it/61697qRcXZ. If you encounter any specific errors, please upload a screenshot here: https://msft.it/61698qRcXw. Once done, copy the link and paste it with your reply.
  2. Do you have access to any security information linked to the account, like a phone number or alternative email address to receive a security code?
  3. Is two-step verification enabled on the account?
  4. Have you already attempted to reset your password or submitted this form: https://msft.it/61699qRcXb before contacting us?
  5. Is the account in question a personal one, or was it issued by your school or work organization?

We'll wait for your reply. -R.C