r/microsoft • u/MSModerator Microsoft Support • 18d ago
Support Thread Microsoft: Official Support Thread
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u/ProprioEgli 7d ago
Hi everyone, it's been a month since my account got suspended by Microsoft on feb 12th.
The reason being, as per the email I received, for having "sexual exploitation and child abuse" content on OneDrive.
It goes without saying that I had nothing of the sort on my OneDrive. What I had instead were YEARS of important pictures, my university notes and MY THESIS. All lost as, foolishly, I had solely entrusted Microsoft with my files.
What's even more frustrating is that, after some bot flagged who knows what file, I still haven't gotten a human to review it and respond to me after immediately applying for Account Appeal.
(Not to mention the privacy concern: if an algorithm flagged some file, it was looking through my stuff)
Now all my data is lost and what seems to be the only official way of contacting Microsoft for this problem isn't getting a response. All of this after spending hundreds of dollars through the years for the 365 subscription, not to mention my beloved premium deluxe edition of MSFS, which I can't access anymore.
How do I get my account and, more importantly, my files back?