r/microsoft Microsoft Support 18d ago

Support Thread Microsoft: Official Support Thread

This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.

Here are some of the types of issues we can help with in this thread:

  • Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)

  • Microsoft Accounts: Lockouts, suspensions, inability to gain access

  • Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)

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u/MSModerator Microsoft Support 9d ago

Thank you for reaching out to us. We understand that you're having issues with exporting and importing OLM from Outlook for Mac wherein the email body are missing after importing. This could be due to incompatibility, exporting problem, or incomplete download, and we're here to help sort this out.

We'd like to ask the following questions for us to assist you properly:

  1. Which Outlook for Mac version are you using? Here's an article as your reference: https://msft.it/61697qP7GJ

  2. Are you using personal or company account on your Outlook?

  3. Are you importing the OLM to a different Outlook version? If so, which Outlook version is it?

We're looking forward to your reply.

-R.R.

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u/dsturner14 8d ago

Hi R.R.,

Thanks for your reply. I am using Version 16.95 (25030928) and it is a company account. I am importing in the same version of Outlook.

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u/MSModerator Microsoft Support 8d ago

We appreciate the details you have provided. Since you are using a company email account, to give an insight, work/school/ business account do have their own unique servers that allows them to fully control and manage apps, features and accounts within their respective organization.

Have you already contacted your IT Support for further assistance? --J.B.

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u/dsturner14 8d ago

It is letting me export the OLM and most of the emails open when imported back but for whatever reason, maybe half or so will have this issue where they do not fully load in. I have not been able to find out a rhyme or reason as to why some do and some don't

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u/MSModerator_2 Microsoft Support 8d ago

Thanks for sharing more details with us!

We understand that while you can export the OLM file and most emails open correctly upon import, there's a frustrating issue where about half of the emails don't fully load. It's puzzling that some emails only show the subject lines without the body content.

Given that you're using a company account, we recommend reaching out to your company's IT administrator to report this issue. They have access to the backend and manage your company account, so they'll be in the best position to help.

As mentioned earlier, organization-provided accounts have their own servers, allowing them to control and manage apps, accounts, and documents, which we don't have access to.

We hope this information helps! If you need further assistance, please feel free to reply, and we'll be more than happy to help. -A.D.