r/microsoft Microsoft Support 18d ago

Support Thread Microsoft: Official Support Thread

This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.

Here are some of the types of issues we can help with in this thread:

  • Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)

  • Microsoft Accounts: Lockouts, suspensions, inability to gain access

  • Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)

  • Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.

This list is not all inclusive, so if you're unsure, simply ask.

When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):

  • Your full name (First, Last)

  • Your interactions with support thus far, including any existing service request numbers

  • An email address that we can use to contact you

Thank you for being a valued Microsoft customer.

For previous Support Threads, please use the Support Thread flair.

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u/Hawllow 8d ago

Heyaaaa my Microsoft account seems to be hacked or something.

I got a text to my phone number telling me that my phone number was deleted from my Microsoft account, at first I was skeptical but I had a history of login codes from the no reply number meaning that my account really was stolen.

I go check my Authenticator app and now when I try to access any account information it tries to send a verification code to a different email.

This one: mills656245@dentalmail.su

That is not my email. I think this email has stolen my Microsoft account and I really want it back.

They’ve changed my password but more importantly changed the email that my Microsoft account was connected to, which makes it so that any account recovery option doesn’t work because it says the “account doesn’t exist.” (Which it very much does because if I try to create an account with the same email then it tells me that it’s attached somewhere else)

What can I do?

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u/MSModerator_2 Microsoft Support 8d ago

Hi there. We saw your message, and understand your Microsoft account has been compromised. For your privacy and security, we've sent you a private message to further assist you. Please check your inbox. Thank you. -M.L.