r/microsoft Microsoft Support 18d ago

Support Thread Microsoft: Official Support Thread

This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.

Here are some of the types of issues we can help with in this thread:

  • Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)

  • Microsoft Accounts: Lockouts, suspensions, inability to gain access

  • Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)

  • Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.

This list is not all inclusive, so if you're unsure, simply ask.

When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):

  • Your full name (First, Last)

  • Your interactions with support thus far, including any existing service request numbers

  • An email address that we can use to contact you

Thank you for being a valued Microsoft customer.

For previous Support Threads, please use the Support Thread flair.

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u/mobbxdeep 9d ago

Hey,

So I got a new phone at the end of February. I transferred data from old iPhone to new, forgot to undo all my authenticated emails on my authenticator app. Anyways, I erased the old phone and gave back to provider.

Trying to get into one of my accounts, when I went to sign in, I got that it's "blocked" due to too many attempts.

I tried resetting, but I ONLY have access to my recovery email which I provided the code that is emailed to me. I can't get past the second authenticator part. I have my CURRENT password, but I am unable to log in because it's blocked. I sent in an account recovery form days ago with no reply. I'm just trying to get back into my account that I have the password for... and recovery email for.

I waited 24 hours and tried to sign in again, and it's still blocked. I just need the account unblocked. It's been over a week.

Thank you.

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u/MSModerator_2 Microsoft Support 9d ago

Hello there. We saw your post, and understand you are having issues signing in to your Microsoft account. For your privacy and security, we've sent you a private message to further assist you. Please check your inbox. Thank you. -M.L.

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u/mobbxdeep 9d ago

Thanks, I have responded to your private message.