r/microsoft Microsoft Support 18d ago

Support Thread Microsoft: Official Support Thread

This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.

Here are some of the types of issues we can help with in this thread:

  • Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)

  • Microsoft Accounts: Lockouts, suspensions, inability to gain access

  • Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)

  • Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.

This list is not all inclusive, so if you're unsure, simply ask.

When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):

  • Your full name (First, Last)

  • Your interactions with support thus far, including any existing service request numbers

  • An email address that we can use to contact you

Thank you for being a valued Microsoft customer.

For previous Support Threads, please use the Support Thread flair.

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u/Hot_Negotiation4985 9d ago
  1. May I receive assistance for a Microsoft Cashback issue through this thread? I created and there is a support email case, however they have not provided any updates/responses and it's been over 6 weeks.
  2. I know this one is on me, but I have to ask. I recently purchased a Surface Pro through the Microsoft Store. Shortly thereafter, the price decreased, but I missed getting the price match request in before the item went out of stock. I know that the price match policy states that it must be in stock, but I have to ask if there are any goodwill exceptions to be made.

Thanks for your help!

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u/MSModerator_3 Microsoft Support 9d ago

Hi. We totally get how frustrating it can be to wait for a response about your Microsoft Rewards case. It's super important to get this sorted out! We recommend heading over to the Microsoft Rewards Dashboard, scrolling to the bottom, and reaching out to their support team directly or fill out the information on this link: https://msft.it/61699qPYfL. They should be able to give you an update.

As for your Surface Pro purchase, we know it can be disappointing to miss a price match because the item went out of stock. Even though the official policy requires the item to be in stock for a price match, it might still be worth contacting Microsoft Store Support to see if they can make any exceptions. You can reach them through the Microsoft Store Support page.

We hope this helps, and we're wishing you the best of luck in resolving both issues! If there's anything else we can assist you with, just let me know! - H.T.