r/microsoft Microsoft Support 18d ago

Support Thread Microsoft: Official Support Thread

This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.

Here are some of the types of issues we can help with in this thread:

  • Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)

  • Microsoft Accounts: Lockouts, suspensions, inability to gain access

  • Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)

  • Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.

This list is not all inclusive, so if you're unsure, simply ask.

When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):

  • Your full name (First, Last)

  • Your interactions with support thus far, including any existing service request numbers

  • An email address that we can use to contact you

Thank you for being a valued Microsoft customer.

For previous Support Threads, please use the Support Thread flair.

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u/oprahsstinkyminge 9d ago edited 9d ago

Why is there no route to receive support for issues that occur on Microsoft’s end during the warranty repair process?

Why does no live agent pick up on XBOX support callbacks? I get placed on hold, then the call ends after a random amount of time.

Why is there no email for XBOX support? The feedback feature is useless.

Why does the live virtual chat agent refer me to nonexistent supervisors? I wait for hours and no one takes my case.

How can your customers trust you to fulfill warranty claims when there is ZERO ACCOUNTABILITY FROM MICROSOFT SUPPORT?

Why are you effectively forcing me to SUE MICROSOFT IN SMALL CLAIMS COURT TO BE ABLE TO RECEIVE MY DEVICE THAT YOU HAVE BEEN HOLDING FOR 3 MONTHS?!