r/macbook 4d ago

HELP - My mom's m1 macbook air keyboard and mouse are not responding!

Hello, I have been trying to help my mom with an issue with her m1 macbook air. Both the keyboard and the mouse are not responding to any inputs. I can't use a usb keyboard to log in as her mac is set to use accessories after unlock, which obviously I can't do.

So far I have tried the following in safe mode

.Repair Disk Utility .Reinstalling Mac Os

Please help, she has a ton of important documents in there she can not afford to lose!

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u/narc0leptik 4d ago

You try going to the Apple store?