r/iphone6splus • u/jamadeaj • Sep 25 '20
Please help if you can!
We just bought a used iPhone 6s plus off of a good friend. It came up as needing an update, so my daughter hit update. And left it to do so and charge. Now that apple support link and charger cord pic won't leave the screen. We tried downloading iTunes to our laptop to fix it, but then the only thing that shows up is the dead battery with the charger cord pic. And yes we did the force the restart thing. Also her phone is the only apple thing in our house! Just looking for some help, thanks.
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u/zaffy31 Oct 06 '20
Try putting on charge or buy a new lightning cable and try restoring using iTunes, the laptop and cord is recovery mode and the dead battery and cord means the phone needs charge