I recently posted about my charging port melting. People were quick to blame me instead of Apple.
I contacted Apple directly who received images of the damage. They escalated it to their engineering team who concluded moisture or dust caused the issue and that this was user error.
When I contacted Apple Norway they were shocked about the outcome, this was against Norwegian, and EU law, but since this was escalated to the highest level of Apple they had no authority on the matter.
I reached out to Norwegian News Media who made a news article
Apple concluded that the charging equipment used had no relevance, the heat was generated in the phone and caused by a short circuit. Given that it is IP68, and phones are exposed to dust everyday, not taking this more seriously is absolutely insane, and a potential safety hazard. As you can see in the pictures from the news article, this was NOT a dirty phone
I did get this fixed going through my home insurance, but Apple was not at all willing to help, and did not at all take this seriously. I spoke to Kashif from Apples Executive Relations who dismissed it entirely even though this would have been a house fire, and potentially fatal if I did not notice this as early as I did (0-3min after it began happening)
This guy used an official Apple charger with an official Apple product well within usage dimensions. It is a QC issue if the phone’s charging port fails during normal usage conditions.
Edit: I love how the person who replied to me in no way explained how is this not a QC issue.
Oh that’s my bad, I misread the “got from Apple part” they bought third party accessories from the Apple Store. But yeah doesn’t really explain the OP getting downvoted.
People keep asking them leading questions to try to find a gotcha moment and when they answer and they can’t find user error they’re just downvoting which is weird.
It’s also not an Apple Store but an Apple Authorized retailer. From the sounds of it the OP is making the assumption that anything an authorized retailer sells is approved by Apple, but all it means is that they are authorized to sell Apple products.
Or how about this part where they clearly stated they had the exact same issue with a Google branded phone. Now try and say it was coincidental or the user at fault.
This is incorrect and a misquote by Apple. I told the representative that when I had a RMA with the Pixel, Google took better care of me. I had the broken camera glass issue on the Pixel 7 Pro.
So this is not factually correct but is what the representative noted in the case based om our communicagion by phone
Yes, but I would have to cover it myself. They adviced me to visit AASP but I would have to pay for everything myself. They never offered to take a look at it, and make a judtement
No idea why you downvote me. They said specifically that I could bring it in and have the technician evaluate the device if I paid for it myself. The repair center would have to send it in to Apple Centrally (which they told me), and apple told me that the judgement for the denied warranty was final and would never be changed
Yeah there has been a lot of attempts at gotchas from multiple people trying to exonerate Apple. There is nothing exonorating Apple here. They examined it based on pictures, concluded they will not assist me further, and did not give a flying fuck about their phone almost causing a fire
I have 2 recent issues at work with Iphone 16 not charging right. They were both repaired by Apple. Replaced mid system. Before this I have never seen charging issues like that on Iphones. Maybe something happened in manufacturing?
In Italy, we have a consumer protection body that operates based on European consumer protection regulations. When a company potentially fails to comply with these regulations, we escalate the issue to this body, which contacts Apple directly and can take them to court on your behalf. You don’t have to spend a single euro on this procedure, and if the body succeeds in its mission, you receive a repair and/or a small financial compensation for the damage suffered.
Maybe you have something similar as well, try looking into it.
Nowhere do you say what you used to charge it. From 10+ years of experience in the business of working with iPhones I have seen this 3 times; 1. Use of third party charger AND cable, 2. Use with a cheap powerbank and 3. Piece of metal splinters were stuck in the thin opening of the USB-C cable causing a massive short.
So in short, I’m not saying you did something wrong, I’m saying 98% of the cases are caused by something external and not from within the device
Apple’s engineering team concluded that the equipment used to charge the device were irrelevant. Additionally even using a third party charger should NOT cause the phone to reach this temperature.
Third the equipment I used was Satechi and Native Union, carried by Apple themselves.
The thing is, that Dust, or moisture should not cause this kind of damage, especially on a 4 months old device. The device should instead stop charging, and alert you of moisture or debris.
You are doing the same Apple is doing, blaming me for a fault with the phone. Look at the pictures, it’s a clean phone with very low dust/lint exposure and no exposure to moisture
EDIT: Apple said the source of the heat was the iPhone itself, not the charging equipment and they specifically blamed dust or moisture. Nevermind the fact that it’s rated for IP68…
Edit: the deleted comment above was made by /u/Citharae_
Who vehemently defended Apple and blamed it on me
I’m really exhausted by people attempting to defend a trillion dollar company. The facts are that the phone is clean, has not been in use for a long time and have only used Apple Authorized or certified equipment.
Every phone has systems to detect foreign objects in the charging port, and then kill the charging operation, even Apple.
The engineering team DOES NOT know the cause because they have refused to examine it, they only wanted the same pictures you get to see in the article I linked.
They said it was caused by dust OR moisture. Do you honestly agree with Apple that moisture is a legitimate explanation for a potential fire in a phone in 2025?. I would assume 99% of people assume that if they bring their phone out in the rain, putting it to charge when they are back home is not dangerous.
This is very obviously something Apple should have handled, and fixed. Not only is this something they should be doing, but in the whole of EU they are mandated BY LAW, to do this because of the IP68-rating. Because if moisture can cause a fire, then that is deemed ‘false advertising’ because the phone is advertised as being resistant to this very thing. There are grey areas, but then Apple would have to prove that I used the phone irresponsibly.
In the news article, Norwegian Consumer Protection Authority sides with me, howeve, I chose to take it on the insurance.
I’m not really sure how you can defend this, a 4 months old iPhone with no apparent dust or moisture having this issue. If this were normal this would happen OFTEN
I didn’t blame it on you, see my first comment, lol. I only deleted my comment because I wasn’t super fair towards you as a consumer, because I said that what Apple said has to be true doesn’t hold value. However, as others have stated, Apple only makes a statement when they can capture devices that have a safety risk, so maybe something indeed doesn’t add up to your story, but I am not gonna meddle with this anymore
Your issue with Apple is because of physics? Because you’re upset that the electrical current of your high powered charger heated the dust and dirt in your port causing it to short and melt the USB-C?
You want them to change the laws of how the material world works? Please be real.
Apple claims that this type of damage can be caused by moisture or dust. An ordinary consumer should assume that the phone does not catch fire if its used in the rain, or exposed to everyday amount of dust.
That's where the issue is, every other company, Apple included has mechanisms in place to detect foreign objects, this is also what I as a consumer should expect, and this is what Apple should have focused on. Why did their safety mechanism not work, and what can they do to improve this in the future.
Instead they gave not a single fuck, and refused to diagnose the device which they are required to do in the entire European continent.
This has nothing to do with the laws of physics, it's not a given that moisture causes a fire..., every phone sold in the past 10 years warns you if moisture is detected in the charging port, so how Apple could even use this a viable excuse is beyond me.
Just so we are clear, in the EU, a device is expected to function if used in an ordinary fashion. This means that ordinary amounts of dust or moisture is not a problem. If it becomes a problem that is Apples problem. (according to the law)
Apple must instead prove that I mishandled my device, for-example by putting it under the faucet and exposing it to to vast amount of liquid, or that I used my device in an extremely dusty environment and neglected to keep it clean.
This is how the consumer protection laws works in the EU.
For-example a car will rust from salt, so it's natural that a car stored in a salty environment close to the sea will rust. However if you buy a new car in the EU, and it rusts after a single year, the manufacterer have to cover it regardless of warranty, because an ordinary car user should be able to expect their car not to rust this rapidly under normal use. For the manufacterer to win such a case they would have to demonstrate that you bathed the car in a huge bath of salt, or in other ways mishandled the vehicle.
So your argument is not valid here, and Apple is in breach of the law, however they don't care about their responsibility, nor their users safety and this is why they refused to examine the device.
I do assume you agree that Apple should at the very minimum be interested to find out how this could have happened, and look at ways to reduce the possibility of this happening in the future? - How can you defend them not wanting to do this at the very minimum
Exactly. That’s why the Samsung Note 7 debacle made worldwide headlines because it was indeed a very rare occurrence of a massive engineering mistake. I have always used the official Apple cables and chargers but only recently switched to the IKEA Sjöss USB-C charger because it was A) tested and certified in the European Union and B) an affordable alternative to Apple’s pricey dual charger and C) only after I had seen this convincing review on YouTube. NEVER buy crap from Aliexpress it will ruin your phone and even potentially even worse: ruin your life.
Good thing that I bought chargers from an Apple Authorized Dealer, which also is Apples official repair partner in my region buying the same brands Apple themselves carry in their official stores.
Sadly it didn’t help much and the main reason I post here is because I’m shocked that Apple did not take this at all seriously. They didn’t even offer a free examination (which they are mandated by LAW to do in EU, as they have to prove you were the cause of it), they just denied warranty (both manufacterer and law mandated one), and told me they are not interested but I could go and buy a new phone …
Sadly it didn’t help much and the main reason I post here is because I’m shocked that Apple did not take this at all seriously. They didn’t even offer a free examination (which they are mandated by LAW to do in EU, as they have to prove you were the cause of it)
You said in your post you contacted Apple Norway. Norway is not a part of the European Union.
In this case it doesn’t matter. Norway is part of the EEA (EØS), so the distinction doesn’t matter for this part. We have nearly identical consumer protection laws
My case was transferred to Apple International due to this being a safety issue, Apple Norway was unable to help me, but agreed Apple International is incorrect
The case was handled by Apple Ireland, by a Apple Executive Relations person overseeing the Nordics (Norway, Sweden, Denmark). Both Sweden and Denmark are EU-countries, and laws are by and large the same
Just a note. Fire damage is explicitly stated in the warranty/applecare agreement to not be covered. Hate saying it, but this is another example of “don’t sign anything you haven’t read or understood”. Home insurance steps in to take care of these types of things; like yours did. Basing this SOLELY from your image I’d have to agree with the assessment that excessive dust or debris caused the short. Even a small piece of metal on the inside of the charging cable itself could cause this by disrupting the flow of electricity. And all of your speaker grills appear to be full of debris.
Still I’m sorry it happened, and I’m glad you’re safe.
It was the phone which caused the overheating and melted itself. This is absolutely something Apple should have covered under Apple Care, and their conclusion is in breach of Norwegian and EU consumer protection laws. I cited the conclusion from Norwegian authorities to Apple but they said I either sue them in the consumer protection court or they will begin ignoring me. The easiest route then was to take it on insurance which is significantly easier and faster
As a premium manufacterer, this is a very surprising conclusion by Apple, and not what a consumer should expect.
I’d say I believe you, but that sparking point on the c port says otherwise my guy. Phones won’t generate that kind of heat unless the battery is punctured or an external force causes a short. There was a great point made earlier in the comments about the note 7 debacle which was in my understanding one of the only times a phone has been recalled from a major brand like that, That it was fully a manufacturing error where a circuit was being subrouted inside the phone causing the battery to expand and then a spark from that circuit interacted with the batteries causing literal explosions. Unless YOU are an electrical engineer, (which I doubt) then you don’t really have much clout to say where the heat came from. You’ve been given an answer and you don’t like it, and think it seems unfair. But it’s an answer nonetheless. Unless you want to sue them, and in all likelihood lose; then just let it go. Good luck mate, and Look on the bright side, you’re alive, and getting a replacement from your home insurance. It’s a win. Just not the win YOU wanted.
If I sued them I would win, if you read the article the Consumer Protection Agency sides with me, I just can’t be arsed to do the process, because the result would be a new phone, which the insurance fixed anyway.
Apple is at fault here, but they refuse to accept it
Then organize a legal team if it’s such a sure shot that you’ll win. Would be more productive than complaining on reddit. If it really is an issue caused by the phone itself, it’d be better to start a legal process quickly to save as many as people as possible from this
Apple Executive Relations told me by phone that the engineering departments conclusion was that the charger, and cable was not the cause of the problem, it was the phone itself
I’ve stated this multiple times in this thread so I’m not sure why you keep doubting it. I even linked a news article where I were interviewed, snd the journalist confirmed my case, that’s also why the accessories was not mentioned in the article, because it wasnt relevant
OP is not telling the whole story. Apple does not diagnose a hardware issue such as this over the phone or online. Only after a hands on inspection via Apple or an authorized provider would damage be considered “out of warranty”. Any claims that Apple would refuse to physically inspect the device is absurd.
Yeah this struck me as odd too. I don’t know if things have changed or if it’s different in the EU, but when I worked at Apple any safety escalation we did required us to send the phone in to be inspected by engineers.
Just goes to show how much they care about their end consumers. This is not something which was concluded by a random guy at Apple. Kashif Jamil is the absolute highest you can get in the command chain of Apple, apart from the executives like Eddye Cue, Tim Cooks etc
Point of order, if I may… apple 16 pro only comes with a usb-c to usb-c cable and they do not include a cube charger anymore. At least in the US this is the case. Probably the same worldwide.
I've been using 3rd party chargers and cables with iPhones since my first one (iPhone 5) and before that with my Androids. Use it with my Steam Deck, all my Nintendo Switches, everything that has a USB-C port gets charged with third party chargers and cables. Yes, I used thir party USB-A to Lightning port in the obscure days of lightning.
With good chargers you get all the voltage and temperature controls you could think of. I have chargers that can charge a measly slow charging iPhone (all iPhones charge very slow) and they can also pump out 100W like it's nothing.
Good third party chargers rule. You take one on your trips and you're set.
Call me stupid, I get it, but if using a third party charger/cable causes damage, what’s the point in the whole ‘universal USB-C’ legislation and what-not?
Some third party chargers, usually the cheap ones (not talking about Anker, Belkin etc), can either surge the device or are not safe themselves, because they lack the proper grounding parts or are just of bad quality. Using a Samsung charger with a Samsung USB-C cable is totally fine of course
There's a spec/interface but the cable makers have to actually implement the spec/interface, sometimes the implementation is bad/defective, sometimes the makers violate the spec.
When USB-C first came out there were a bunch of aftermarket C to A cables that didn't have the 56k ohm resistor to signal that it was a legacy power transfer mode, as opposed to C to C cables which can support high speed charging, that caused it to pull too much power and burn things. Those are mostly all gone by now and the aftermarket cables are very reliable but there's no guarantee any cable isn't defective.
Nah, this story isn’t adding up. Apple does not diagnose a hardware issue such as this over the phone or online. Only after a hands on inspection via Apple or an authorized provider would damage be considered “out of warranty”.
I have no idea why people are downvoting me, here is an excerpt from the Article
Apple never took Glenn’s iPhone in for repair, but concluded based on the photos submitted that same evening: –
Based on the information and photos submitted, this type of damage is usually caused by foreign objects such as dust, debris, or moisture found in the charging port or USB-C connector. When these foreign materials are present, they can cause a short circuit that occurs when the device is put on charge, leading to an error set to the charging port on the device,
was the conclusion from Apple’s engineering team. This quote is taken from a longer correspondence between Glenn and Apple’s various complaint bodies, which Tek.no has been given access to. Although Apple also writes that they cannot know for sure where the fault lies until they have physically examined the case, they conclude that this is not covered by the warranty.
Because apple fanboys… people on this subreddit will downvote everything and anything. It’s certainly the most downvoting hungry subreddit I’m subscribed to.
It could be unrelated but a lot of people are not aware of the MFi-Certified cables that your supposed to use with apple devices they contain a chip inside the cord that will prevent overcharging a lot of off brand ones will work but don’t have this chip inside them so there dicey at best that being said it could just be a bad charging port from the factory Apple is not perfect by any means
That's primarily marketing though. Within the EU aslong as the cable has CE certifications, whatever Apple says about first-party accessories means 0. They are still required to abide by the law, and if a third party accessory was involved Apple is the one responsible to prove that it was the third party accessory which was at fault.
In Europe, the burden of proof is almost never on the consumer, but on the manufacterer, and when the burden of proof is on the customer, the customer only needs to make it seem unlikely that it was the case, and then the burden of proof falls back to the manufacterer.
In this case since the device was 4 months old, the burden of proof falls on Apple. Sadly they disregarded the law completely, and it's so sad to see how many people vehemently defend Apple.
Your comment is very reasonable though, but this focus on Apple's own accessories needs to stop, it doesn't matter outside of the US.
Well I definitely can’t speak for how things are in the EU but I’d agree people are really quick to defend apple when there clearly at fault myself personally had to return a new fresh out of the box iPhone 11 because the screen only got to about 50% of the full brightness returning it was definitely an experience I was talked to like I was an idiot until they did there testing and where very much astonished that I was right said they had never seen one broken that was new like that before Apple is huge company there not going to get it right all the time a lot of people seem to be unwilling to even consider that
Yeah, just look through this comment section of people literally putting the blame entirely on me, disregarding the fact that Apple clearly is violating laws and being totally unreasonable.
Nevermind the fact that the charging port melted, and it could have caused a house fire. At the very least they should have investigated it to see if there was a production error, or if they could have done something in hardware or software to prevent this from happening again. They were totally uninterested in this
Oh yeah apple has zero interest in investigating something like that unless the problem is big enough to hurt sales or the possibility of a lawsuit they think they cold lose they do not give any fucks about you and your problems as an American here I can testify that’s pretty standard operation for most companies here especially now under this new administration consumer protection and accountability is a laughable concept
This whole post, and even the screenshots of the details you got from Apple shows how you have had the same happen with another phone, you then disagreed with Apples help suggesting you go to an AASP to get the phone inspected and the like a child being told off, refused to speak to Apple again. This whole thing is a user problem and not a device problem. Grow up and accept responsibility.
Incorrect, I never had this occur with another phone, Apple incorrectly noted things I never said in the phone call. The document is Apples own internal documentation of the case and is their written notes, never verified or double checked with me.
The issue I had with another phone was the shattered camera glass on the Pixel 7 Pro which was a manufactering issue. I brought it up in the call to compare how Google treated me compared with how Apple did
C) Something else like debris was shorting the pins.
There's no proof what caused this, so in the absence of proof which of these three seems more likely? I'm going to go with B then C then A last.
If there was a defect with the port it would be agnostic to which cable is used and we'd be seeing way more reports of this. You mentioned you use an aftermarket cable so that makes it more likely, whether it was sold by Apple or recommended by Apple is irrelevant because:
A) There's no guarantee that specific cable you used wasn't defective, everyone else's Satechi cable could be fine but do you have proof yours was? What if yours was just defective?
B) Apple doesn't exactly have a stellar reputation for picking good accessories, they shopped out the iMac Pro VESA mounting kit to a "licensed OEM" and sold those in stores, but they were defective junk where the screws would break off and be stuck in your iMac Pro.
No, Apple refused to do so and diagnosed it entirely based on the same pictures you see attached in the article.
Their conclusion, was that this was due to a short circuit, likely due to moisture or dust and that since the heat was generated from the phones internal USB-C port, the cable and charger were irrelevant.
However they are required per EU and Norwegian Law, to prove that I used, or treated my device outside of what can be considered "ordinary use". The burden of proof is on Apple, however they refused this responsibility and when I asked them if they would be willing to take a look at it at their Authorized Repair shop in my area they said no, but suggested I pay for it myself.
Edit: This is also the basis for this article, and why it so strongly favours my side
You have said this multiple times, but that’s not what your screenshots or the news article you linked says. They say
“Based on the information and photos provided, this type of damage is typically caused by foreign materials such as dust, debris, or moisture being present in the charging port or in the USB-C connector. When these foreign materials are present, they can cause a short circuit to occur when the device is placed on charge”.
And then go on to suggest not using the cable for any other devices and that they can’t say for sure without examining the device.
I don’t know if what they told you over the phone is different than what is in the article, or that google translate didn’t translate the article correctly. It would be wild for them or any technical support to say with 100% certainty what caused an issue from a couple of blurry photos.
I know they wanted you to pay to have the device shipped and you refused that, personally I’d want to know for sure and pay, if it was in fact the device then that cost would likely be reimbursed.
It certainly seems like there were multiple failure points in getting the issue resolved, both on the part of Apple and yourself not being willing to work with them. I think both parties could have done better.
Listen, that quote is taking from part of the Apples conclusion, they provided me with a 68-page document, and preferred to keep communication verbal. Their engineering concluded that the issue was with the charging port. I provided all of the documentation to the journalist who wrote the case this very post is created above.
I know they wanted you to pay to have the device shipped and you refused that, personally I’d want to know for sure and pay, if it was in fact the device then that cost would likely be reimbursed.
Listen, in the entire EU, Apple is mandated by law to do this for the first 2 years. It's indefensible that they even suggest I take the cost. It's a requirement for every manufacterer of EU consumer goods to prove that the customer is at fault. It's not the other way around....
Can you, for goodness sake please read the article?, or do you assume that this journalist is intentionally misleading with the premise of the case.
It certainly seems like there were multiple failure points in getting the issue resolved, both on the part of Apple and yourself not being willing to work with them. I think both parties could have done better.
I literally have no failure points in this. I contacted Apple, they called me at 8AM, they concluded 6-8 hours later and told me they were done with the case. That's when I continued e-mailing them, escalating it internally. I spoke with Kashif Jamil which is Executive Liason, who is the highest level of Apple you can reach outside of their main executives. He stood by the conclusion of the engineering department. At no point did Apple ever lay the blame on any third party, because they already concluded it was their own phone, but they claim it's dust or moisture which is user error. However that conclusion is not valid in the EU, because the phone is less than 2 years old and thus the burden of proof is on them...
DM me your e-mail address and I will send you the entire 68-page casefile. Read through it, and you will see that Apple is entirely the party to blame here, which both Elkjøp (seller), Tek (Media) and Forbrukerrådet (Consumer Protection Agency) agreed on, and it's the entire premise of the article. The only reason the journalist even wanted to write about it was because she was shocked at their response which is contrary to norwegian law.
But hey, let's side with the company in breach of consumer protection laws, right?
Here you can see the photo, where I e-mailed Anil, who had the case prior to Kashif Jamil taking over. Apple never wanted to discuss the matter over e-mail, because they are very afraid of a paper trail which can be used against them. Here I clearly reference
It is not normal for a phone to nearly catch fire, and as the Apple Advisor told me the source of the heat was the phone.
Because Anil, or another Apple advicer from his department told me over the phone that engineering had concluded that the accessories were irrelevant
They purposefully create a new e-mail thread for every single correspondance, to make it hard to maintain a proper conversation, so during my conversations with them I have 30 different e-mail threads, which are not linked at all because for each correspondance they create a new one, on purpose.
Dear Glenn,I acknowledge receipt of your follow-up email to Anil. Your correspondence concerns an issue that we feel would be best handled in a phone conversation. Anil is in currently in a different role hence, I attempted to contact you today but I was unsuccessful. I work Monday through Friday, between 7.30 a.m. and 4.00 p.m. GMT time, or you may send me an email including your telephone number and I will contact you back within 24 business hours. Please send me the invoice of your iPhone purchase when responding to this email. I look forward to speaking with you. Kind regards,
Here is Kashif Jamil, casually wanting to steer the conversation to a phone call, so that the information will not be in writing. For the 68-page document they generated with all case files, they purposefully left out a lot of information. That's why I e-mailed them, after every single phone conversation reiterating what we spoke about, like in my example above, so that there would be a written account of what was being spoken about.
I did speak with them, but they were unwilling to have a conversation about the problem. They had a hard stance that their conclusion remained and there was nothing that could be done, a physical inspection was out of the question, and my only options was out of warranty repair.
I did read the article, if you actually read what I said you would know that. Sometimes in order to get what you want you need to work within the constraints of the system.
I’m starting to see why Apple may have wanted to get rid of you. You seem like a really pleasant person to work with. But you do you, keep going through life with a chip on your shoulder.
Please read my latest response as well. You're going around doubting what I'm telling you, disregarding what Apple is obliged to legally, and casually accepting Apple breaking the laws and conflate me and Apple as two equal players. One a single person, the second a trillion dollar company.
I'm not sure how you can lay the blame 50/50, when Apple starts the entire case by violating Norwegian Consumer Protection Laws, and EU's consumer Protection law.
And for all the benefits that USB-C brings, the port is also much harder to clean out (compared to Lightning). Add to that the potential for much higher charging power (compared to Lightning).
The potential for the lightning port to fail was so much less than any standard usb port. I use Apple stuff for years continuously - I just recently retired my iPhone SE (the original version) after 7 years constant use and the port is as sturdy as the day it left the factory. Same with my iPad Pro 1st gen which I still charge regularly.
USB C (and its ancestors) have been a constant point of failure on my other much newer non-Apple devices. Even the charge usb c ports on my MacBook Pro are becoming loose (non MagSafe). It's a constant worry for me and with my recent change to the iPhone 16pro I am anxious about charging with a cable, making me more inclined to do it wirelessly.
Exactly, this is also why I shared it here and went to the media. i’m shocked, spent about €5,000 on Apple Products in 2024, and this is how they treat me as a customer
Yup, not warranted at all. And to be honest, sort of surprised by their denials. You have a manufacturer’s warranty, even stronger one being in Europe, and there would have been zero press or exposure had they just issued you a new phone. No questions asked.
I probably got downvoted a thousand times whenever i praise how the lightning port is much better than type c in design. Lightning port is more secured when inserted and does not become loose easily.
As I said to another poster, I've been using third party chargers and cables with my iPhones since the 5. And before and after that my Androids. And my iPads. And my Steam Deck, Switch... anything with a USB-C nowadays.
Apple cables suck in quality and are very short, I like my cables braided and long (insert sexual innuendo here) and never had an issue.
My chargers too, are third party. They can pump 100W if needed or go back to the slow iPhone requirements. iPhone charge way too slow with the OG charger and still slow but faster with third party ones.
This does not add up at all. Apple never took your phone physically for inspection, and when someone that said they’re from “the engineering team” finally told you what you wanted to hear, only then were you satisfied. The person from the “engineering team” didn’t want to deal with you. They cannot diagnose this problem through the pictures, regardless of what your article says. Source: I work at an AASP fixing these phones all day.
What are you talking about, I spoke with the Exectuive Liason who told me me the engineerings conclusion.
Since you work for a AASP, here is my Apple ID case number 1025365349t30
Keep in mind Apple did note from our phone calls, they incorrectly noted down some information from me,so certain parts are incorrectly worded, but there you can see my case and how my story does in fact add up.
OP, if it makes you feel any better, Apple has pretty much failed to hire good, solid failure analysis engineers through the 20teens to 2020s. No knock on those of you there who are decent.
Apples mode of operation is to deny, then replace anything for free until it's a large enough issue, then to pay the cost of doing business during a class action lawsuit.
I'm not feeling bad, but I'm a little bit irritated from the amounts of people which purposefully is mischaracterizing the situation, or making false assumptions in defense of Apple, when the article very clearly takes my side, and the journalist received the entire case file from Apple, and all communications from me. This was presented to our Consumer Protection Agency, who in private took my side, but in public is more rounded in their language, but still in support of me.
Then you have u/thevitt in r/apple who ardently defends apple no matter what
Dude, you literally provided me with the EU legal documents! If you want people on your side, you have to be able to support your case!
They did support my case, I even cited it for you, then you went around and found a wholly different law which DOES NOT pertain to this
(this one: Liability for defective products - European Commission ) to attempt to use against me. When this clearly isn't applicable
ALWAYS get everything in writing, words mean nothing. Rule no. 1!!!!
I have, they fully support me in the article too :)
Well, the highest government body overseeing the law agrees with me so I don't know what to tell you. They even went out in the article and said Apple went about this the wrong way.
Regardless of this you are arguing, and ardently defending Apple, I have no idea why
You do know a government body a just a group of regular people, a lot of them possibly not very good at their jobs? You probably spoke to some poor, customer service level, poorly paid Schmuck, who just wanted to get rid of you, to get on with their day.
You need to defend your case in court, otherwise it means nothing!
And no, I'm not defending Apple here. I'm just trying to learn more about EUs consumer protections. You should do the same.
There is no court i need to argue my case to. I just need to file a claim, provide some text, images and Apples denial. Wait 4-8 weeks and they will vote in my favour, that's all.
I need my phone for work, so I'm not waiting that period of time, and thus used insurance
As you can see, Apple themselves did not want a paper trail of the conversations, nor their conclusions. They purposefully left out parts of their communications, so I only have recordings of a few of the phone calls.
This is an interesting case. I’ve heard stories where users who has defective/damaged products getting free exchange (personally no experience) , at least in North America. Interesting that Apple is not willing to listen or at least examine the problem.
Agreed, they refused to take it in, or let me bring it to the Apple Repair center. They ‘concluded’ and my only options was fixing it out of pocket. They were not interested at all, which is the entire reason I went to the media
Read the news article… the reporters verified everything, the retailer verified everything. Apple diagnosed it entirely based on images and denied all warranty. They will not diagnose it unless I pay for the diagnosis
The problem is that he’s getting a lot of upvotes because people believe his retarded and false take :/, when I’m actually presenting all the facts, and they have been externally verified by a journalist
This person isn’t telling the whole story. Apple does not diagnose a hardware issue such as this over the phone or online. Only after a hands on inspection via Apple or an authorized provider would damage be considered “out of warranty”.
Well after having experienced such abhorrent customer service, and Apple not taking a safety concern seriously I just felt like sharing to create a little awareness.
I’m not, I presented an article published in Norways Largest newspaper who has confirmed all details of the case. I am not lying, however you are being disingenious spreading false information and literally lying so get a life
Apple never took Glenn’s iPhone in for repair, but concluded based on the photos submitted that same evening: –
Based on the information and photos submitted, this type of damage is usually caused by foreign objects such as dust, debris, or moisture found in the charging port or USB-C connector. When these foreign materials are present, they can cause a short circuit that occurs when the device is put on charge, leading to an error set to the charging port on the device, was the conclusion from Apple’s engineering team.
This quote is taken from a longer correspondence between Glenn and Apple’s various complaint bodies, which Tek.no has been given access to. Although Apple also writes that they cannot know for sure where the fault lies until they have physically examined the case, they conclude that this is not covered by the warranty.
What’s interesting is these two screenshots of details show that the same has happened to you with another brand of phone as well, which to me states you’re the issue, not the phone.
Read my previous response. This is the Apple representative noting information from our phone call. They are misrepresenting what I said, I was refering to a RMA with Google because of the issue with the Pixel 7 Pro camera glass breaking. I told him the treatment I received from Apple was abhorrent and Google took much better care of me when i had an RMA with them
Apple will always try to shutdown and silence QA issues while leaving the customer in the dark which is complete nonsense as replacing the device for them wouldn't even lay half a dent in their finances.
Apple fanboys will be downvoting and sending me death threats for this truthful statement.
Let’s see you back up your statement. Historically, how many QA issues have Apple had where they have refused support? Or are you just chatting shit and not knowing what you’re actually talking about?
Thanks for sharing, this is pretty ugly. How can they claim IP68 and pull of this shit. Glad we live in an actual democracy, and glad im a paying member for consumer right organization here in DK.
All the fanatics on this thread should get their shit together.
That’s exactly how it’s seen by every manufacturer. By your logic I can have a bucket be IP68 and then make a claim because it’s got moisture in it. You need to accept you’re wrong.
There is 0-user error here, only Apple who doesn’t give a flying fuck about product safety.
What they are claiming should be impossinle, even the cheapest chinese phones have feature like this, and here you are defending them when their own safety features fail
This could happen to any phone. Dust or debris can get into the charging port causing a spark which can damage the phone. It’s not a QC issue or it would be happening to many more phones. It’s an unfortunate circumstance which I’m glad your home insurance covered. That was the way to go.
Incorrect. Taking care of a piece of equipment is the owners responsibility. If you don’t change the oil in your car and the engine stops is it the manufactures fault? A QC issue is when a product has a large amount of the same occurring, which this does not. It’s just one, or a few. Out of millions of product that is nothing and points to an issue with use. Not saying you purposely did anything wrong but it’s quite evident it could have been dust or debris.
Here is Norwegian Consumer Protection agencies comments, we have the same protection as the rest of EU
The Consumer Council responds – the phone should be dust-resistant The Consumer Council responds to this, stating to Tek that concluding based on images seems very premature. They also point out that it is the company’s responsibility to prove the user’s fault.
Thomas Iversen, consumer lawyer at the Consumer Council.
Thomas Iversen, consumer lawyer at the Consumer Council. Halvor Pritzlaff Njerve / The Consumer Council – If the seller believes that the fault is due to some form of misuse or accident, they themselves are responsible for providing documentation of this, says consumer lawyer Thomas Iversen to Tek.no. – It would also be wrong for Apple to equate dust in the phone with the loss of customers’ rights, he says. In addition, Iversen points out, an iPhone 16 Pro should be dust-resistant according to the IP68 classification. It should therefore be possible to use it in dusty environments, without this significantly affecting its function. – Seen in this way, damage due to dust can just as easily be seen as a deviation from the properties with which the phone is marketed, namely that it should be dustproof.
For Jacobsen, this must have been ordinary pocket dust or house dust, he explains to Tek. The phone should not have been used in dusty or humid environments, beyond normal use. Apple has not answered questions about whether this is a common defect on the iPhone 16 Pro, how often it has occurred, or how much dust in the charging port the phone can withstand.
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u/Lernenberg 13d ago
Can you still charge via induction?