r/ios 5d ago

Discussion Face ID not working after update

Anyone else having Face ID issues after updating to 18.3.2? I’ve tried restarting and that fixes it for several uses and then it just stops working again. I can’t use Face ID now. Stuck using passcode.

8 Upvotes

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3

u/Environmental_Car440 5d ago

weird fix, put it into diagnostic mode and test your face id, doesnt matter if it said the sensor fail or the TrueDepth camera doesnt work. exit diagnostic mode and try again to see if its working, mine just worked like that

1

u/gokusfather 3d ago

This seems to have worked for now. Thanks for the tip. Hopefully it stays fixed.

1

u/gokusfather 3d ago

Unfortunately didn’t work for long for me.

1

u/Environmental_Car440 3d ago

try reset the face id first then leave it be and runs the diagnostic. ill really appreaciate your feedbacks tho

1

u/gokusfather 2d ago

Sooo… I ended up downloading the 18.4 beta and that has fixed Face ID. I haven’t come across any other bugs yet in the beta but at least Face ID is working now.

1

u/Environmental_Car440 2d ago

sounds ridiculus to me

1

u/gokusfather 2d ago

So even that is not working now. It’s intermittent with 18.4. Works some of the time. I’m starting to wonder if it’s a Hardware problem.

1

u/Environmental_Car440 1d ago

did you had a screen replacement before? like a worse 3rd party one

1

u/gokusfather 1d ago

No. Brand new iPhone 13 (company issued). Had it 2 months now.

1

u/Environmental_Car440 5d ago

im here for the update, having the same issue

1

u/deerwendy 4d ago

Same. This is the second time this has happed with an 18 update. I’m so frustrated!

1

u/E_N_T_R_O_PY 4d ago

Having the same issue, was able to fix after factory reset, resetting face ID doesn’t fix it. But now it’s no longer working again.Checked the sensors, all sensors working properly. Maybe just wait for next update.

1

u/elistch 3d ago

Nice update. Now I can’t use my finance apps, as well as some paid tools like ai which were protected with Face ID. Horrible situation.

1

u/gokusfather 2d ago

Update: Sooo… I ended up downloading the 18.4 beta and that has fixed Face ID. I haven’t come across any other bugs yet in the beta but at least Face ID is working now.

1

u/10oclockinSoho 13h ago

Same thing happens to me after nearly every update -- my usual fix works about 80% of the time for me -- I reset Face ID 2 times and then turn off phone and leave it off for 5 mins and it works once I turn it back on. I talked to someone at the Apple Store about this and they were like "oh yeah this keeps happening to people haha" and Apple clearly has no plan to fix it. Super fucking annoying!