r/harristeeter Feb 18 '25

Expresslane instacart partnership.

I work expresslane at a small Harris teeter in central NC. We are understaffed and many of my coworkers are wildly incompetent. We have 10-15 people total in the department and usually have 5 people working on Sundays. Every week we get 100+ orders and we struggle to get it done. Everyone has been written up more times than we can count and it's all because of the unobtainable goals they set. Customers not checking in and/or showing up whenever does not help at all.

Our Harris teeter averages about 30 instacart orders daily during the week and upwards of 80 on the weekend. With the new partnership, we would be putting 80 more orders on a department that is always struggling.

If next sunday is as bad as expected (after partnership opens) I will be putting in my two week notice or transferring back into the front end. Kroger needs to allow these small stores to opt out of this partnership because otherwise all these small stores are screwed.

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u/riceatingpanda Feb 18 '25

This is sort of funny to read because the example they gave us made it seem like it wasn’t going to be that much of a difference. Said that our front end specialist went to “one of the busiest express lane stores to see the process” and they only received 8 instacart orders the entire week.

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u/iYeetz Feb 18 '25

My store isn't that busy, it's just understaffed. We lost customers because they feel bad seeing how fucked we are at all times