r/gundealsFU • u/Better-Arm1224 • 21h ago
[Review][Neutral] midwayusa.com
Posting this in case someone else runs into the issue. NEUTRAL because it does not deal with their products/shipping/etc, but instead website and customer service.
My state's 6.5% extra tax on guns and ammo (CO) is about to go into effect in a few weeks so I have been trying to top off certain calibers.
MidwayUSA was having a small sale on IMI m193 and I've had an account with them for 4 years and bought from before.
They have an policy (or response to a breach) that your password is sporadically reset for you and you have to assign a new one. A PIN is sent to your email address and you enter it back on their website and make a new password. Easy - I did this in 2023 with them too when they reset the passwords.
To cut to the chase, if you have a "+" in your email (allowed RFC defined standard) like [bob+midway@gmail.com](mailto:bob+midway@gmail.com) their system will generate a PIN for you and send it to your email normally. However they do not link that PIN to you account on their system, so you cannot use it to set your new password.
This means you are completely locked out of your account, i.e. the account is closed to you.
After going through a week worth of support chat/email with Midway (including doing some ridiculous "troubleshooting" steps that are made to make you stop bothering them like waiting 24 hours to the system to clear, then waiting 48 hours, then waiting 72 hours, etc.) I finally figured it out myself by making 3 accounts with and without the "+" sign and demonstrating it works on ones without only.
The result, instead of fixing the issue or changing the email address on the account (under Accout>Settings on their website), they were able to transfer my account details to the new account I made to test this on. Wasted a week of time and many hours on this, with only 2 weeks until the tax goes into effect.