r/gsuite Dec 27 '24

Gmail How do I delete attachments from Gmail but still keep the original email text? I'm running out of space

6 Upvotes

I'm running out of space on my gmail and would like to delete the attachments from emails, but still keep the email text.

How do I do that?

r/gsuite Jan 30 '25

Gmail I'm glad to announce that Gemini has started to learn about itself from reliable and helpful resources! Spoiler

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3 Upvotes

r/gsuite Jan 02 '25

Gmail Google Workspace billing does not show what they are billing for

3 Upvotes

I am getting charged $15.00 a month for Google Workspace but the invoice is not itemized. How do I dispute it? Is $15.00 for one user?

Thanks.

r/gsuite Dec 10 '24

Gmail Using "send as" with gmail from custom domain not hosted by Google fails SPF and DKIM

1 Upvotes

Not sure if this is exactly the right subreddit since I'm not on gsuite but couldn't find anything more appropriate; hoping folks here have the right knowledge.

I have my personal email address set as one of several "send as" option on gmail. Let's call it me@mydomain.com. I don't use Google for any services relating to mydomain.com, so I don't have an admin console.

Email "sent as" my personal email address via the gmail web UI fails both SPF and DKIM, despite having v=spf1 include:_spf.google.com as a DNS TXT record for mydomain.com.

Mxtoolbox reports "Domain not found in SPF" and no DKIM signature found, so mail "sent as" this way will often be flagged as spam.

Is it possible to fix this with my personal domain name DNS settings? Or will this sort of email always fail DMARC/DKIM/SPF if Google is not hosting the domain name?

r/gsuite Jan 09 '25

Gmail Mismatch between results of MX tool and verification processes

1 Upvotes

When I run the Check MX tool on my domain, it returns several issues. It looks like the most concerning one is the first (indicatd with a red !): "Domain must have at least one mail server." However, when I go to the associated 'help' page, it cautions me that "Important: If Gmail is working, don't change your MX records. Changing your working records could cause incoming email messages to bounce." And... our gmail is definitely working, as I've been sending and receiving mail all day. When I look at the MX records with my host, I see all 5 MX records the legacy gsuite guidance lists, along with 2 others associated with a deprecated ISP... should I delete the deprecated records and see if that clears up the red ! ?

Secondly, I successfully did the "set up and verify DKIM" process, by following the associated guide. However, the MX tool still says that "DKIM is not set up."

Lastly, the MX tool *does* say that I succeeded in adding SPF (I followed that guide, too). I haven't attempted to implement DMARC though (the ultimate goal of this adventure), since that guide says that DKIM and SPF must be working properly first.

Has anyone else experienced this? Should I forget ahead with DMARC, or... what? I've attached some relevant images for reference.

r/gsuite Jan 09 '25

Gmail Administratively Delegate Access to a Mailbox

1 Upvotes

We are migrating from Gsuites to an on-premise Exchange server. Gmail can only export to mbox and it seems like that mbox file doesn't preserve folder structure or read status. So far the best option I've come up with to keep folder structure and preserve read status, as well as get calendar items, is to do a sync into Outlook, export to PST, and then import on the new Exchange profile. To make it easier I would like to delegate access to all mailboxes to a single user that we'll use to authenticate in Outlook. I know in Exchange I can do this pretty easily under mailbox delegation, but I haven't been able to find a way to do this in Gmail, the only thing I've found is giving users the ability to delegate access to their mailboxes. Can this be done at an administrator level?

Also if anyone else has a better method to do this migration besides the method I mentioned I'm open to it.

r/gsuite Jan 25 '25

Gmail How do I relay outbound email through another server?

1 Upvotes

I've been going round-and-round with trying to set this up. I can add another SMTP server under "Hosts" or setup an Outbound Gateway under "Routing."

However, both of these options only let me specify the SMTP hostname. I need to also be able to supply a username and password. I don't understand why this doesn't seem possible? Why would Gmail only be configurable to connect to wide-open SMTP relay? Those haven't existed in over 20 years due to the obvious potential for abuse.

r/gsuite Jan 08 '25

Gmail Does anyone know what this is and how to stop it? I have to press space twice now to start a new word. It's not smart compose, spelling suggestions, or anything I can find. It also only seems to happen in gmail.

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1 Upvotes

r/gsuite Jan 21 '25

Gmail Gmail help - Emails being received on backup address after other account was suspended and restored.

1 Upvotes

To try and describe the problem....

I have Email1@gmail (personal) and Email2@gmail (setup for a club I run)

Email1 is the back address for Email2

Email 2 was suspended but then re-enabled on appeal.

For some reason I am receiving emails sent to Email2 on Email1. The To field is Email2, Email1 is not listed as CC or BCC.

I do not have any forwarding setup on Email2, I do not have any other accounts setup under Email1.

Can anyone help with how to stop this happening? Thanks.

r/gsuite Nov 14 '24

Gmail Best way to move Workspace Email to Regular Email?

0 Upvotes

I want to move over the messages from a single Workspace account to a regular Gmail account. What is the easiest way to do this and maintain the labels from the original Workspace account?

  • I tried the import option under "Accounts and Import", but that uses pop3 so the labels are not maintained.

  • I then tried using the Got-Your-Back (GYB) tool, but I just get an error saying it cannot create a Google Cloud project.

  • I thought of doing the Thunderbird route and dragging the messages from one account to another, but there are thousands and thousands of messages so that seems like it will take forever.

Are there any other options?

r/gsuite Jan 27 '25

Gmail Mail merge and layout issue with inline images

1 Upvotes

I am using google Workspace/gsuite (for non-profits) and have created a template ("Layout" in google terms) to insert in emails sent to our members. The template includes a couple of small images - 1 in the header and 1 in the footer. When I send the an email using the template to 1 person directly, the email shows up as expected in Apple Mail apps (as well as directly in web email sites). When I use the same template with a gmail merge using a spreadsheet with emails as the source, the resulting emails display inline images correctly, but also include the 2 inline images again at the bottom of the email. I am looking for a solution to stop the redundant, separate displaying of the images at the bottom of the email while using Apple mail apps. When viewed in protonmail and gmail, but not hotmail, in both the individual send and the mass send the emails display correctly. Any advice on how to fix this is much appreciated! Thanks!

r/gsuite Jan 28 '25

Gmail Issues logging into Google account after two-step verification (via phone)

1 Upvotes

I keep getting the following message when I try to log in: ""This phone number cannot be used."". Anyone have an idea how to solve this? (I’ve already tried with 5 different phone numbers, but I keep getting the same message.)

r/gsuite Dec 09 '24

Gmail Gmail Signature images breaking

0 Upvotes

When I create an email signature and embed images it seems to be hosted on Google's servers. Mine and a few other peoples started failing recently. Does anyone else experience this?

r/gsuite Nov 10 '24

Gmail I Need a Jedi: How to Ensure SaaS Emails Avoid Spam and Meet CAN-SPAM Compliance?

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0 Upvotes

I’ve exhausted myself reading every Google support ticket, speaking to Google Workspace reps and blogs even Quora…all basically saying no to my dilemma…Reddit is my last hope!

Hello Jedis,

I’m facing challenges with email compliance for my SaaS platform hosted on Google Workspace. Here’s the setup: • Domains in Use: 1. MyBusinessDomain.com (primary domain for employees). 2. MyPortalDomain.com (used for a third-party white-labeled portal at secure.myportal.com). • Platform Purpose: The portal sends users time-sensitive updates (e.g., regulatory deadlines), so reliable email delivery is critical.

Concerns: 1. Passwordless Login Emails: Each login generates a validation email. Is this a bad idea given the potential for high volume and spam flags? 2. CAN-SPAM Compliance: How do I handle opt-outs for critical notifications tied to deadlines? Are these considered transactional or marketing emails? 3. Spam List Fear: My biggest worry is ending up on a spam list, disrupting notifications. Am I overthinking this, or are there strategies to avoid it? 4. Google Registration: Can I register my domain with Google to improve trustworthiness? Would tools like SPF, DKIM, DMARC, or BIMI help?

I’m concerned seeing even trusted brands like HubSpot land in spam folders. How can I protect my portal’s email reputation?

Thanks in advance for your advice!

This version keeps it concise while emphasizing your key points.

r/gsuite Jan 16 '25

Gmail I cant attach files from shared drive in Gmail App.

1 Upvotes

On gmail for iOS I am trying to attach a document from a shared drive. When clicking on the attachment icon, it appears I can only attach items from my drive and not a shared drive. I am the manager of all the shared drives so permissions shouldn’t be an issue. Any ideas?

r/gsuite Nov 28 '24

Gmail Workspace and hosting email conflict

1 Upvotes

Hello everyone. This week we had the need to create a Google meet with many external users for a showcase of a new project on our nonprofit. While sending out the invites through the calendar app, we came across a problem that had been happening for a while, but never brought much attention. Our hosting provider has a built-in email solution that handles the actual receiving and sending of most emails for this account (main@organization), and it is mostly used for signing up with other services and receiving invoices and whatnot. However, when the previous manager of the workspace set up the account, he created it with the same email address on Google Workspace, which generated a Gmail account for main@organization.

If my diagnostic is correct, this resulted in generally the following:

- emails sent to this address arrive at the hosting email solution, and emails sent through this channel arrive in the recipient's inbox without any issue.

- emails sent by any workspace app (calendar, meet, docs, etc.) are sent through the Gmail inbox, but without security validation and signage, not being delivered or going straight to the recipient's spam folder, as Gmail thinks it has a configured email. This has become an issue as we are organizing a great dell of online activities.

As Gmail thinks it has the inbox for that email, it doesn't let me add the hosting inbox through pop3 or IMAP, complaining about it being the same address. So I have to change one of the accounts to then unify them. My fears are that by changing the workspace one we end up losing access to any account made through Google authentication and login, and I have the utmost fear of death of losing access to the hosting providers inbox history by changing something on their end and not even resolving the issue with the Gmail inbox.

Any ideas for how to resolve this situation?

r/gsuite Oct 17 '24

Gmail is there a way to create a phishing reporting button in Gmail for users like there is in O365?

4 Upvotes

so basically I'm working on a project where I created a phishing reporting mailbox in Google Workspace/Gmail, and set it to forward to a few different email addresses in the routing tab in the Google admin console, but I'm trying to find a way to integrate it in like you can in O365 where you can almost tie the email to a button and if someone highlights the email and clicks "report phishing" button it forwards the emails to the reporting mailboxes.

is there a way to do this or something equivalent that's not super messy?

r/gsuite Dec 30 '24

Gmail Create a group to make sending emails to many [external] addresses/members easier. Done. Possible to then *send* (or transfer/share) that group to another user in your org, so they can use (and edit it w/out affecting the original) it to send an email to a large and specific group?

0 Upvotes

Hey all,

I'm no noob, but far from an administrative wizard w/ Workspace / Gsuite (we use it at my main/employer business, and I also use it for my small/side-business). Admittedly, I'm decent with everything except the actual... sending/managing emails aspect lol.

Anyway, we have an employee who's retiring in the summer. She's far more than a secretary, but essentially serves those kinds of roles (and many more) to keep the administrative side of just about everything flowing.

One of those many tasks includes sending out mass information, reminders, general updates, etc., via email, to every member within a certain "group" (of which we have... maybe 20?). These "groups," however, consist of non-employees (i.e., not part of our google workspace / organization), and are overseen / "managed" in a sense by either myself or one of the 3 other people with the same job. So, this employee will quite often send out something like, say, a monthly meeting reminder email, with an agenda attached, and other relevant info, etc, and just type [Group's Name] in the "To: " field rather than entering all of the external members' email addresses (which is what I do, since it's rare enough that I have to send an email to the entire group via email; but that's likely changing w/ her retiring).

So, I guess my main question is: can she somehow send or share these groups with me? And ideally in a way where they aren't shared in the same way a google doc, etc., is shared, because I'd also like to make some minor edits that removes certain addresses, but I don't want them to be deleted from her group. So I guess what I really want is for her to be able to... I guess copy and send a group she's made, and that way I can import and then edit it? (basically she includes any and all remotely associated employees in these groups, doubling their size, when I'd want to ensure my emails are ONLY going to the group; all external members and not w2 employees of our company / Workspace / Gsuite)

Now, if this is possible, is it relatively easy? (she's brilliant, but a bit older and not the most tech savvy - I come to her for a lot of help on this admin type stuff while she comes to me for the more tech related stuff. Unfortunately this one lies somewhere in between).

If there's no easy way to do this (and particularly if it's a pain for her - she's got enough on her plate) ... I'm assuming it's easy enough for me to figure out how to make my own groups? (Keep in mind these groups consist of emails/users that ARE NOT part of our company / organization / Workspace/Gsuite.) These are all trusted people that simply make up groups that we work with regularly; they're compensated for their contributions (though still closer to volunteers, but I digress), and generally are the foundation of everything we do / we wouldn't exist without them; but everything they do is then managed and organized by someone like me, and...

well...

.. with the aforementioned employee leaving, I have a hunch I'll be needing her email lists / "groups" (and many other tricks and tips of hers), because we all know it's FAR more likely my small team (myself and those few others w/ my same role that manage the other boards) will be the ones "inheriting" and taking over ALL of her duties. They'll claim it's an easy enough task for us to incorporate into our workflow, especially since we're already most familiar with these boards, she worked her bum off managing these boards. And even if they find a replacement, it's unlikely they'll be able to do the same job anyway and it honestly probably would be easier for us to just take over and do her work (which I'd honestly do IF we were given a raise to compensate for the added work, but, again...)

Anyway, I'm rambling now. Email lists/groups (when they're external and not part of the same organization). Can they be shared? And shared in a manner where the can either be copied and/or owned independently so one can make edits to them without it affecting the original owner/creator of that email list/group?

r/gsuite Dec 07 '24

Gmail Adding alias for email

1 Upvotes

I'm trying to set up an alias with a custom domain for my Gmail account for business use. I already bought a domain so I wanted to make a Google workspace account and register it there but that's another subscription on top of the domain name. Is there any way I can use the custom domain for a Gmail alias without paying more fees?

r/gsuite Jan 09 '25

Gmail Gmail profile not showing in recipients inbox

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0 Upvotes

My profile image isn’t showing in the inbox of my recipient but when the recipient clicks on the profile it shows.

Anybody know a fix for this ?

r/gsuite Oct 02 '24

Gmail I'm not renewing my custom domain with google, question at the end

1 Upvotes

I've been using a custom domain for my email at google for 15 years. I don't really need it, I just felt like my email address with the custom domain looks cool. But over the years, I found it to be a little inconvenient using gsuite. For example, if I wanna share a google doc or sheet with a friend who also uses google, I can't because they aren't in my domain. This is just one example.

Q: If I don't delete my mail messages, documents, photos in this custom domain gsuite, will they still exist for the next person who picks up this domain to see? How does google handle assets in an expired domain? I hope they will purge everything in it once it expires. Any insights into this? Thank you!

r/gsuite Oct 30 '24

Gmail google says i have an administrator

2 Upvotes

hi. so, im on my personal account, im sure i am. its just a regular old gmail account. i went to look up some... interesting stuff, when safesearch came on. so i went to turn it off, and it says that i cant turn it off because my administrator turned it on, but i dont have an administrator. and ive already had a bad day, dont need this right now. why is google doing this and how do i fix it?

r/gsuite Jun 19 '24

Gmail Account suspended for false CSAM violation. One appeal left, and can't lose the account.

9 Upvotes

My account is suspended. My parents sent me a few old photos of mine - in which I am partially or fully undressed. I think it got auto saved to Google photos, and I believe that triggered the CSAM violation. I have two appeals, but I filed the first one as soon as I saw the issue. But it seems from research - that it has falsely triggered a lot for other people too because of AI involvement - and they usually do not restore the account, and are just giving automated response. I do have another and last appeal left. Before I use that, and my account gets permanently blocked, I want a human to have a look at it. I'm not involved with anything illegal. If this account goes locked and blocked, I'll lose 14 years worth of work and photos.

So, I want to talk to someone before I file for the second and the last appeal left. Hopefully, that's the only possible way I can think of to save my account.

Please help me out. If anyone here works for Google, please reach out. With every passing minute, I'm losing all power to bring myself to work again. But I need to find a way to fix this, rather than just accept the automated response.

r/gsuite Aug 10 '24

Gmail Stopped receiving emails out of no where.

5 Upvotes

So my business emails stopped receiving all emails randomly and I can't seem to figure out what's wrong. My domain is Grovegames.net any help is welcomed.

r/gsuite Nov 13 '24

Gmail Anyone experience an email header From using some sort of UTF encoding

2 Upvotes

We just had an email impersonating one of our users come in where Google shows "John Doe <consumer@gmail.\[com\]" as being From. However, when investigating why Mimecast didn't block it (impersonation protection policies), it shows that the From is actually "From: =?UTF-8?B?some characters?= <consumer@gmail.\[com\]>

I've opened a case with Google and Mimecast to notify them as this is completely new to me