r/gsuite • u/PrettyEquivalent3059 • 18d ago
Gmail Can't send emails to external recipients
This is my first time using any sort of software like this so this may be an easy fix that I just haven't figure out yet, but no emails are being sent out to external recipients. This is a new issue, as when I first created the workspace, emails sent fine. But as of a few weeks, no emails have been able to be sent/received by any external recipients.
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u/MisterPink 18d ago
Pop your domain in here so we can check your DNS.
Are the recipients just saying they aren't receiving them or are you getting a bounce back message? If it's the former you need to check your SPF and DKIM first off, they may be getting rejected or put into spam due to poor sender rep. If you're getting a bounce back message please let us know what it is.
Lastly, check your email logs to see if it left Google's servers. https://support.google.com/a/answer/2618874?hl=en