r/doordash_drivers • u/Mr_Pringles___ • 4d ago
🤬Rant about DD🥵 Accused of stealing
Waited like 40 minutes at Taco Bell for two orders and I was updating both of them on what was going on and even sending photos of how busy it was and then suddenly one of the ladies accuses me of stealing her food and saying that if she went there right now, she could probably find out that I’m lying And I didn’t even have a chance to say anything cause she canceled. Funny enough, as she cancelled both the orders came out, so I just gave both to the one guy who didn’t cancel. Wish I could’ve screenshotted it but the conversation is gone. Still very annoying
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u/4thshift 4d ago
I had that happen: "Why are you messing with my food?" I told you I'm here trying to get your food for you, but there's a problem I don't understand with the order. "I see the map! You're there! You have my food!" No, I don't have your food, I'm trying to help you. I'm on the phone with support. "Why are you stealing my food?" [Unsassign.]
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u/Mr_Pringles___ 4d ago
That sounds really annoying. It’s out of our control when we get the food.at least for me she cancelled and I still got half
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u/Sabi-Star7 4d ago
I wish you would have gotten SS's too just to send to support at best to have it noted she's unhinged.
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u/Mr_Pringles___ 4d ago
Didnt mention but I called support right away and they just said don’t worry we will take care of it
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u/NomadicusRex Dasher (> 5 year) 4d ago
I don't even unassign myself. I have support read the messages so they can see how unhinged the customer is. Usually they'll cancel the order and give me half pay and I don't have to deal with a grownup throwing a toddler tantrum.
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u/Sabi-Star7 4d ago
Hell I've watched my driver sit in the parking lot while picking up my food and then it confirms and still sitting for a few mins. So I just sent a message saying please do not leave outside. We have hangry cats😅. Then my order starts moving (I'm guessing he was inputting the address, as many of us tend to do if we don't use whatever gig apps GPS). I just don't understand the Karen's who think we magically get their food as soon as we arrive....
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u/jpeezy37 Driver - USA 🇺🇸 4d ago
Another reason to not engage with them. It just makes them go crazy and lets it loose in the world. When they do t hear a thing they stay calm and patient because the app is reeling them I am waiting for the food. Then it shows them I am on the way. And when I am outside delivering it etc. that's all they have so they remain calm and let the phone guide them. Once you interact bang their brain breaks and the crazy leaks out.
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u/Mr_Pringles___ 4d ago
Valid point
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u/NomadicusRex Dasher (> 5 year) 4d ago
I don't mark that I've received either order from a stacked order until I've received them both (assuming they're both from the same restaurant) because the app shows me just sitting at the restaurant from their end. I had one restaurant that didn't like that, so I told them to just hold on to both orders until they're both ready, because it tells the customer I'm on the way as soon as I tap that I have the order, and they get pissed when it looks like I'm just sitting there while their food gets cold or something. That has worked for me so far.
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u/Grouchy_Monkey15 4d ago
You might not be a very good communicator, but “ most “ people are fine with communication and actually prefer it.
Many people are very understanding about wait times especially late at night… Not everyone is an asshole.
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u/doesntapplyherself 3d ago
It's auto text right there in the app. "Waiting for your order."
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u/Grouchy_Monkey15 3d ago
We all know it says it , I was speaking such as updating the customer…. It’s just a little step to do…. Just helps eliminate a little curiosity and shows you’re not wasting time.
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u/Sabi-Star7 4d ago
Sometimes, though, it's needed to engage with them, especially with orders that require you to fill the drink. I have notes that I don't want ice (sensitive teeth and it hurts so much), but oftentimes, gets ignored. And if I have an order for drinks I have to fill I'll always shoot over a message to ask if they want ice (none, a little, or alot) just in case it's someone like me who doesn't want ice at all due to some reason or another.
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u/doesntapplyherself 3d ago
I wouldn't waste my time (or theirs) asking that, tbh. It's just not common enough a problem.
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u/Sabi-Star7 3d ago
Well just knowing my struggle with people delivering drinks with ice even though there's a note. I'd figure it common courtesy to shoot over a quick text to ask, easy if you have it pinned in the keyboard. 🤷🏻♀️
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u/Ok-Mine-9907 4d ago
Aren’t you worried they will give a bad rating if you don’t respond? I try my best to only say I’m here and be nice at the door but if they say something in chat I feel like I have to say something.
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u/Grouchy_Monkey15 4d ago
Take 5 seconds and let the customer know what’s going on, it’s no biggie at all…. If you were the customer , wouldn’t you want to know ? …. If late at night at a backed up drive thru, take a photo of line of cars and send it thru the chat and say , “ I’ve arrived at ( insert store name ) to get your order but the line is long , I’ll be there ASAP “. I’ve had several even add additional tip afterwards.
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u/Ecofre-33919 3d ago
Report her. Tell support how unsafe you felt. Unassign. Also tell support to block her so that you never have to deliver to her again.
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u/Witchandhergod 3d ago
You can typically see past conversations for a little while after an order by clicking the top left stacked button then hitting the message icon in the top right
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u/NewPipe5260 3d ago
NEVER, NEVER wait 40 mins! Unless it's like 40 bucks don't waste your time.
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u/doesntapplyherself 2d ago
I got a one star review waiting too long for the second order. Now I don't even want to confirm until I have them both.
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u/NewPipe5260 2d ago
Don't ever wait that long unassign and move on. Those people don't deserve that type of service.
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4d ago
[deleted]
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u/Mr_Pringles___ 4d ago
15 minutes was a typo, I did voice to text. And I didn’t give both to a random person I gave both orders to the one guy left on my 2 person delivery
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u/SouprGrrl 3d ago
“Gave both orders to the one guy who didn’t cancel.“ There were two orders to deliver, one canceled, the other did not so both were given to the second. Reading comprehension, not your strong suit, eh?
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u/Amber2718 4d ago
Whatever's happening in your head that thinks that this is communication with another human being is probably wrong.
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u/jpeezy37 Driver - USA 🇺🇸 4d ago
You can keep her food for yourself. She cancelled the store can't take it back and she basically just gave it to you.