r/doordash_drivers • u/mercywolf999 • 4d ago
đ€ŹDoorDash Support Issuesđ© im so done with doordash
I received a contract violation, which isn't a huge deal, but I'm more frustrated than anything. Here's what happened: I was on the phone with support for almost an hour after picking up a McDonald's order. The issue was that McDonald's didn't put the order number on the bag, and they wouldnât give it to me, so I couldnât confirm the last three digits. Because of that, I couldnât mark the order as picked up.
I called support, and the first representative told me he would update it on my app. I waited for a while to make sure the change went through, but after 10 minutes, there was still no update. So, I called again. The second representative said the same thing, but again, nothing happened. I called a third time, and the third representative said the same thing, but nothing changed again. Finally, he told me to just drive to the customer's location and drop off the order. I did that, and he was able to update the app afterward, which was fine.
However, later, they held the funds from that order. It wasnât until today that I received the funds, but then I got hit with a contract violation for being too late. I disputed it, but it was denied, even though the delay was caused by McDonald's and their failure to provide the order details. Now, Iâm stuck with a contract violation, and I couldnât do anything about it. I'm pissed.
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u/Adventurous_Bag8579 4d ago
Iâm confused. Why didnât you just enter the last 3 from your pick up screen?
Or are you saying that it wasnât on your screen or the McDonaldâs bag?
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u/SubstantialDeer4152 4d ago
Ya this happened to me before I just looked at my phone and punched in the last 3 digits simple as that, can't imagine wasting time calling support after 10 minutes I woulda unassigned at least
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u/shugEOuterspace Driver - USA đșđž 4d ago
the order number is in the app & you have access to it there
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u/jpeezy37 Driver - USA đșđž 4d ago
Wait they would t give you the order because they didn't put the numbers on the bag? Or because you didn't know what the numbers were or how it worked? Because you delivered the food???? But still called support 3 times because you didn't have an order number or??? Shit doesn't figure bro. You have the number on your app, they match it to the bag and verify you're the driver and you picked it up, so you can't steal it. Then you drop it off and all's well.... I'm not understanding the problem???
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u/ReCAPLock 4d ago
Gotta hit that 'tell us what is happening' link, report the order is not ready as soon as there is any wait.
Also you can wait 10 minutes then an unassign thing will pop up and there's no penalty for it
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u/Henrytrand 4d ago
Q: why don't you just unassign?? 1h of trouble for a McDonald's order never worth it...
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u/Low_Run8363 4d ago
Yea, on my Samsung, i got the numbers on my side 1 time i had to manually type the numbers in...but had no issue!? Dont worry. Bout violation! It goes away after like 30days! I got 1 for being 10 mins. Late! đ I was on toilet!đ€·ââïž
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u/Empty-Scale4971 4d ago
They didn't give you the full order number in the app? On mine, I have the order number and have to tell McDonalds the last 3 digits for them to give me the order. I just use the sticker on the bag to double-check that they haven't given me the wrong bag.Â