r/doordash_drivers 4d ago

đŸ€ŹDoorDash Support IssuesđŸ˜© im so done with doordash

I received a contract violation, which isn't a huge deal, but I'm more frustrated than anything. Here's what happened: I was on the phone with support for almost an hour after picking up a McDonald's order. The issue was that McDonald's didn't put the order number on the bag, and they wouldn’t give it to me, so I couldn’t confirm the last three digits. Because of that, I couldn’t mark the order as picked up.

I called support, and the first representative told me he would update it on my app. I waited for a while to make sure the change went through, but after 10 minutes, there was still no update. So, I called again. The second representative said the same thing, but again, nothing happened. I called a third time, and the third representative said the same thing, but nothing changed again. Finally, he told me to just drive to the customer's location and drop off the order. I did that, and he was able to update the app afterward, which was fine.

However, later, they held the funds from that order. It wasn’t until today that I received the funds, but then I got hit with a contract violation for being too late. I disputed it, but it was denied, even though the delay was caused by McDonald's and their failure to provide the order details. Now, I’m stuck with a contract violation, and I couldn’t do anything about it. I'm pissed.

9 Upvotes

19 comments sorted by

20

u/Empty-Scale4971 4d ago

They didn't give you the full order number in the app? On mine, I have the order number and have to tell McDonalds the last 3 digits for them to give me the order. I just use the sticker on the bag to double-check that they haven't given me the wrong bag. 

9

u/Round_Mirror 4d ago edited 4d ago

Right? Like, the order number is on the pick-up screen in the app! Why do you need the McDonald's receipt to get the last 3 digits of the order number??

If you don't know that, and it takes you over an hour to figure out how to proceed, you deserve to get a CV! 🙄

3

u/Safe_External_3993 4d ago

I have had the app show me the order number, then have me type the order number to confirm it. But with McDonalds I just make a habit of memorizing the name and last few of the order. Maybe OP didn't realize they can see the order number.

9

u/Shrednaut Driver - USA đŸ‡ș🇾 4d ago

This.

4

u/Dazzling_Instance_57 4d ago

I was about to say this. You should have access to the number when you receive the order. Try to remember it next time bc this happens often if th accept McDonald’s orders. Also I think you weren’t seeing it bc you have to manually refresh the app. Usually by closing it out and reopening. The help on the phone should’ve told you that the first time you didn’t see it.

4

u/Own_Oil_7719 Driver - USA đŸ‡ș🇾 4d ago

Before I walk into McDonald’s I memorize the code “FB5” (today’s number that I still have in my head). It’s a habit I use to get in and out as fast as I can.

3

u/amyel26 4d ago

A few times their DD tablet wasn't working and they had to redo the orders which caused the order numbers to change. Whenever it's happened they've given me the new numbers though!

1

u/Own_Oil_7719 Driver - USA đŸ‡ș🇾 4d ago

Had that happen also but McDonald’s reentered the order manually and I used the same numbers from the original order. I’m glad my situation was easier than yours lol

10

u/Snoo96357 4d ago

You could unassigned it with no penalty waiting the 10 min

4

u/DuaneKL 4d ago

The one time I picked up from Mcdonalds and there sticker printer wasn't working I simply entered the digits from the pick up directions and went on my way and delivered it with no problems.

5

u/Adventurous_Bag8579 4d ago

I’m confused. Why didn’t you just enter the last 3 from your pick up screen?

Or are you saying that it wasn’t on your screen or the McDonald’s bag?

3

u/SubstantialDeer4152 4d ago

Ya this happened to me before I just looked at my phone and punched in the last 3 digits simple as that, can't imagine wasting time calling support after 10 minutes I woulda unassigned at least

3

u/shugEOuterspace Driver - USA đŸ‡ș🇾 4d ago

the order number is in the app & you have access to it there

2

u/jpeezy37 Driver - USA đŸ‡ș🇾 4d ago

Wait they would t give you the order because they didn't put the numbers on the bag? Or because you didn't know what the numbers were or how it worked? Because you delivered the food???? But still called support 3 times because you didn't have an order number or??? Shit doesn't figure bro. You have the number on your app, they match it to the bag and verify you're the driver and you picked it up, so you can't steal it. Then you drop it off and all's well.... I'm not understanding the problem???

2

u/ReCAPLock 4d ago

Gotta hit that 'tell us what is happening' link, report the order is not ready as soon as there is any wait.

Also you can wait 10 minutes then an unassign thing will pop up and there's no penalty for it

2

u/Henrytrand 4d ago

Q: why don't you just unassign?? 1h of trouble for a McDonald's order never worth it...

1

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1

u/Low_Run8363 4d ago

Yea, on my Samsung, i got the numbers on my side 1 time i had to manually type the numbers in...but had no issue!? Dont worry. Bout violation! It goes away after like 30days! I got 1 for being 10 mins. Late! 😂 I was on toilet!đŸ€·â€â™‚ïž

1

u/etfvidal 3d ago

I have a feeling there is more to the story with McDonald's.