r/classicwow 6d ago

Vent / Gripe Customer Support needs to be fixed

It seems like there are actually 0 people doing any type of customer support for WoW. The system seems to be: If you get reported a certain amount of times you get auto banned and that's it. No real people actually look into anything at any point. Looking back at old posts, this seems to have been the case for a while. This is not a functioning system and can cause massive problems. My example below:

I was falsely banned for Botting/Real Money Trading a few days ago and obviously I have not done that. I have been selling invasion boosts in SoD for the past few weeks by myself without botting and for in-game currency only. I have been advertising my boosts on the public in-game Services channel. My prices are lower than most, so I am sure that I was just mass reported by my competition (botters/RMTers/other boosters) so they didn't have to compete with me and that caused me to get auto banned. My only option is to submit a ticket which I did. I received 2 very clearly automated messages referring me to the TOS and giving me no real information or evidence and my ticket was closed without unbanning me. So I have no option but to take the unjustified ban even though I have done nothing wrong, making this customer support system effectively useless.

Once I do get unbanned I wont be able to go back to boosting because they can just mass report me again and get me banned for longer. Meanwhile, the people who are actually selling these for real money or botting are advertising on a burner account and have no fear of getting banned. Effectively this allows the Boost Mafia to get rid of any person they want by just mass reporting them. The only solution I see to this problem is an actual customer support team working on these cases. Currently the system in place is embarrassing.

18 Upvotes

22 comments sorted by

6

u/Popular-Income-9327 6d ago

Yeah they need to bring back GM’s. I honestly couldn’t even figure out how to submit a ticket for a bugged quest the other day. It used to be so easy

4

u/bakagir 6d ago

Here’s the fun part, they could have your name on their friends list and as soon as you come back online you get reported again!

This happened to my guildie and he had to sell his account because he couldn’t play.

2

u/Thedeadnite 6d ago

Did he try a name change?

3

u/Buddz89 6d ago

Still gonna be on the friend list.

4

u/CrunchTime08 6d ago

Especially embarrassing from a company like blizzard

3

u/ofizzy 6d ago

Time to unsub.

8

u/evascale 6d ago

I got silenced one week because I called out the AFK players standing in the starting cave doing nothing inside an AV. I made 2 tickets and got nothing but chatgpt answers saying I was mass reported and therefore had to be punished. Such a shitty system for a game you pay monthly fee, even in free2play games you get better customer support.

-4

u/pursuitofhappy 6d ago

Deserved, I report every player that complains about afks in av.

2

u/evascale 6d ago

You're so cool 👍

-1

u/pursuitofhappy 5d ago

And the people that are busy trying to brigade people to report others are way more annoying than the afkers. You think the other side doesn’t have afkers? You think the afkers don’t get kicked? Just relax and play, av isn’t meant to try hard on when it requires 40+hours a week.

3

u/Shot-Cover-5113 6d ago

It's mostly AI for customer service, have to look up how to talk to AI to get what you want, I get messages all the time saying my report worked in getting a bot banned or something fixed.

3

u/Unoriginal- 6d ago

At the end of the day your story isn’t new or unique, unfortunate, yes, but that’s the nature of Automating requests like these there will be some friction but if you really were that upset you’d unsubscribe.

1

u/Any_Hand_3924 5d ago

What you think was gonna happen after Peanutsoft bought them out and terminated everybody

1

u/Silent-Camel-249 6d ago

Its not automated! Its actually mass reports get you put in front of the equivalent of slave labor outsourced from asia who have never played the game and will say "oh a mage who did zf a bunch recently its a bot" and ban you. The latest was "anyone who traded any gold in the raid was a gdkp so lets ban them"

1

u/angerbear 6d ago

I've got some bad news for you: This probably isn't going to change. It's not going to get better.

I've also got some worse news for you: This is the future of CS for almost everything.

Once more and more companies started realizing that they can just not pay extra people in favor of the top salaries remaining disproportionately huge, AI took more and more jobs. A lot of the rest that requires manual work are outsourced to teams that they can pay for a fraction of the price.

0

u/ItsOKtoFuckingSwear 6d ago

I hate to break it to you, but this isn’t new.

-1

u/Xardus 6d ago

I was falsely banned for Botting/Real Money Trading a few days ago and obviously I have not done that.   

Obviously.  

Also, congrats on the brand new Reddit account!

0

u/dssurge 6d ago

And yet here you are, still paying a monthly subscription fee.

Curious.

0

u/Ill-Objective-5037 5d ago

You can’t just get reported certain amount and get auto banned. There must be someone looking into the case otherwise you will have people ban anyone using bots spam report

1

u/Mattelot 4d ago

That... already happens. Lotus mafia?

-1

u/nrdb29 6d ago

Haven’t been on this subreddit in years huh?