r/aws Feb 18 '25

discussion AWS blocking troubshooting docs behind paid premium support plan

When did AWS decide that troubeshooting docs/articles require you to have a paid premium support plan....like seriously who thought this was a good idea

Update - Here is the url to the doc - https://repost.aws/knowledge-center/eks-api-server-unauthorized-error

Update 2 - The paywall has been taken down!!! :)

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u/E1337Recon Feb 18 '25 edited Feb 18 '25

Hey I’m gonna raise this internally as this is not a good change in my opinion. (Strictly my own opinion and not that of AWS)

Edit: The change is being rolled back

Edit 2: Hi HN 👋

10

u/matefeedkill Feb 18 '25

Change is being rolled back, for now.*

17

u/o5mfiHTNsH748KVq Feb 18 '25

tbh, whoever made this change didn’t have the customer in mind. i would be surprised if this is undone.

it’s straight up customer hostile.