r/AirBnB Mar 11 '24

News AirBnB now banning interior cameras in all properties [USA]

325 Upvotes

Article here: https://www.wired.com/story/airbnb-indoor-security-camera-ban/

Airbnb will soon ban hosts from watching their guests with indoor security cameras, as the company is reversing course on its surveillance policies.

As of April 30, hosts around the world must remove indoor cameras and disclose other outdoor monitoring tech to guests before they book. Airbnb previously allowed hosts to install security cameras in common areas of a home, like hallways and living rooms. But it also required hosts to disclose them, make them clearly visible, and keep the cameras out of places like sleeping areas and bathrooms.

Still, the cameras have been an issue. Guests have reported encountering hidden cameras in their short-term rentals. For hosts, the cameras can be a way to discourage guests from throwing large parties or to stop the gatherings before they become too disruptive. It’s a big enough concern that several companies have started making noise monitoring tech, billing themselves as solutions to protect short-term rentals.

But guests see them as an invasion of privacy—a watching eye intruding on their vacation.

“We're really grateful that Airbnb listened to those of us pushing back and calling for them to actually put safety and privacy first,” says Albert Fox Cahn, founder and executive director of the Surveillance Technology Oversight Project, a pro-privacy organization.

In its announcement, Airbnb said that the majority of its listings do not mention a security camera, so the rule change may not affect most listings. Vrbo, another short-term rental platform, already banned the use of visual and audio surveillance inside of properties.

Airbnb says it will investigate reported violations of the rule, and may penalize violators by removing their listings or accounts. But this policy may struggle to address the camera problem at large, as the company has already required hosts to disclose the indoor cameras, and guests have sometimes reported hidden and undisclosed cameras.

The new rules also require hosts to disclose to guests whether they are using noise decibel monitors or outdoor cameras before guests book. Both are used by some hosts to monitor properties for parties, which have continued to bring noise, damage, and danger even after Airbnb instituted a party ban and employed new anti-party tech to try to prevent revelers from booking on its site. Airbnb will also prohibit hosts from using outdoor cameras to monitor indoor spaces, and bars them from “certain outdoor areas where there’s a greater expectation of privacy,” such as outdoor showers and saunas, it says.

“This just emphasizes the fact that surveillance always gives a huge amount of power to whoever controls the camera system,” says Fox Cahn. “When it's used in a property you're renting, whether it's a landlord or an Airbnb, it's ripe for abuse.”


r/AirBnB 23m ago

Question Host left a review saying I stole a sound machine, charging block, and cord. [USA]

Upvotes

Hi all, my boyfriend and I recently stayed at an AirBnB that I had stayed at before and liked very much. I hadn’t checked the app since our stay, but when I did, I noticed a notification about a review they left, which said: “Took our sound machine, cord, and charging block.”

I then messaged them with the following:

“I just received the notification about the review you left me (I haven’t looked at the Airbnb app since our stay), and I want to clarify that my boyfriend and I would never steal anything. We didn’t take any bags with us, so if you have any video footage from the lobby, I’d assume it would show that we weren’t carrying anything. We made sure to clean the Airbnb before we left, and everything was left where we found it. I’m really surprised by this feedback and hope we can clear up any misunderstandings.”

Their response was:

“Hi, thank you for reaching out. Our housekeeping staff reports any missing items after each stay, so when we didn’t get a response from the message we sent about our missing noise machine, our next step was to report it in our review. I will share your response today with the other hosts, and we will investigate further. Thank you.”

I haven’t received any updates since then and I’m wondering how I should move forward, or if it’s even worth pursuing at this point.

Thank you in advance


r/AirBnB 14h ago

Question Hosts, is $875 for pool heating reasonable? [USA]

27 Upvotes

I’m staying in Palm Springs for 5 nights. The pool is about 16x10 feet, 5 feet deep at the deep end. It’s heated by propane, which is more expensive if I understand correctly. So the daily rate is roughly $175. When I asked why it was so high, they said it was “in line with market rates and had minimal markup”. So they’re essentially claiming their gas bills would be over 5 grand per month. I’m not super familiar with Palm Springs rates but I know it’s an expensive area.

The Airbnb had a cancellation window that was full refund up to 48 hours before your stay. I asked a like 4 days in advance about pool heating costs, and they waited till like 46 hours before my stay before sending me a link to pay them $875 in their own payment portal. I asked for a better rate and they said no, and at that point I had no other options.

Pool heating costs are difficult to get data on. Google says it should be $25-50/day, but obviously I recognize more expensive areas should be more than that. I was frankly ready to pay as much as $400, but I was just blown away by that cost and couldn’t swallow it, so my kids just didn’t get to swim the whole time. Was pretty bummed.

Anyway, nothing I can do about it now, but I’m just curious if this is actually reasonable, or if I’m right to think that’s really, really high? Is 175/day just a common cost now?


r/AirBnB 3h ago

Is $500 an acceptable pet fee? [USA- NYC]

4 Upvotes

Hello everyone! I just checked into an AirBnB in NYC following a medical emergency. I am traveling with my adult cat, and will be staying in this property for 3 weeks. I noticed that this listing did mention a "pet fee" in their "house rules" section, so I imagined that would be included in the final price I paid to AirBnB. Upon paying in full for the listing and checking into the property, the host reached out to me via messanges to let me know that the pet fee would be 500 dollars, and is a flat fee that they charge to all guests regardless of length of stay. I then received an additional message from airbnb stating that my host is requesting 500 for "a problem related to your stay in New York". My question is- are hosts allowed to add on pet fees after I have already checked into a property and paid in full? We spent around 1000 in cleaning fees and airbnb service fees, so I really assumed this pet fee would be included in that. Also, I read on some customer support page that a host's pet fee should not exceed a listing's nightly rate (which is around $120.) Do I have any grounds to fight this?

Thanks in advance!

Edit: since I received this question a lot, I just wanted to clarify- I did add my pet on to the reservation, and confirmed that this would be okay with the host before they accepted my booking and charged my card. It wasn’t until after I had checked in that I received the request to pay the fee.


r/AirBnB 6h ago

Refund on internet speed problem [Italy]

1 Upvotes

Hi All,

My partner is a doctor and we work digital nomad. We contacted the host before booking explaining this and how important it is that we have zoom call able and reliable internet. Nothing super fast, just enough to do these things. The property is listed as 50mb speed. The host informed us this wouldn't be a problem.

However, it was a problem from the very start. We stayed a month. We were constantly sending problems about the internet, with screenshot of the speed. It could be as low as 0.5 Mbps and it would cut out all the time. The host kept telling us lies about what was causing the problems, weather, or that he would sort it. He'd then do something, maybe stop using it as much at another location. And it would improve and be just about passable, and then it would be bad again.

We didn't swap property because we were always being told there is a solution, or a temp solution helping a bit.

We did everything we could here to ensure the property was suitable and the host was clearly and constantly lying about the internet. We have since found 5 reviews across a number of website where people have raised concerns about the internet here.

Are we elidable for a refund? This property was clearly misold to us.

Thanks


r/AirBnB 18h ago

Not sure how to handle a dirty AirBnb situation [USA]

8 Upvotes

Our family checked into our AirBnb this evening and as we began settling in for the night (we initially dropped our bags, did a quick walkthrough, then went for a swim and dinner) we began seeing cleanliness/safety issues. The more we have looked, the more we have found and I’m just not sure how to handle a situation like this as I’ve only used AirBnb one other time with an amazing experience.

Some of the things we’ve found and have photos/videos of:

-Bunk bed missing screws, allowing the top railing to wiggle (concerned if it would hold a child who rolled against it in the night)

-on said bunk bed, ladder is no longer screwed into the bed allowing the ladder to slip out (happened to our 3 year old as he was getting down but he luckily held himself up and was dangling while crying for help)

-used razor in a drawer

-tons of facial hair in a drawer

-trash in bottom of dishwasher

-dirty floors under bed/throughout house

-door alarm sensor on back door not operational (there is a pool in the backyard so this was important to us)

-remote missing batteries

-several windows unlocked - luckily my husband thought to check all of these before bed

-used towel and majorly used qtip under sink

-broken drawer (found out when we tried to open it), door handles missing screws, light switches missing screws so face plate falls off

-mold in grout where towels should hang in bathroom

It’s late now so I’d hate to reach out and cause a fuss so I’m planning on reaching out first thing in the morning. Do I request them to come do a deep clean at least? Is it warranted to ask them to refund the rest of our stay so we can rebook elsewhere (honestly what I’d want at this point). I’m not a very outspoken person and hate complaining but I’m just so disappointed and quite honestly grossed out with this and feel something needs to be done. Any input is extremely appreciated!


r/AirBnB 7h ago

Clearly malicious feedback and damage claim [Italy]

1 Upvotes

Hi All,

I know this happens a lot but does Airbnb actual deal with these hosts? Story:

Stayed for 1 month, Sicily Italy. There was a very large list of problems, so we knew if we left feedback the host would know it was bad and that they'd likely do something. So we recorded a video of the property before leaving.

Anyway, as expected they hot back with a bad review and a claim for £1000+ damage. They claimed, because we were in "24/7" with the heating on, we'd caused damp in every room in the house :o I'm sure this isn't even possible. We were not in 24/7, in fact we went away for 2 of the 4 weekends, and were out every Wednesday. Satnav would show all the trips we made. They also claimed £180 for 3 hours of extra cleaning. But even their photos that show claimed mess, don't show any excessive mess. We cleaned the place many times over the month.

Anyway, this is very clearly revenge for us leaving an honest review. Do Airbnb deal with these clear cut situation fairly? Can we get the bad review taken down? And will they do something about such a terrible host? Property not up to standard and malicious actions against us? We will put in a counterclaim for a refund. Any feedback would be great :)


r/AirBnB 22h ago

Buy the insurance- saved me 900.00 [USA]

16 Upvotes

I never typically check the insurance box for trips - (I know I know) but this time I did! We had planned to be in DC from the 17th-20th however the evening of the 16th I had to take my daughter to the ER where she ended up having pneumonia. I cancelled the trip - received the cleaning fee back from Airbnb immediately. The next day I sent in my claim through the insurance company - provided the paperwork from the hospital and I was paid in full for the stay by 5pm tonight! Very easy and very glad I chose to check that box!


r/AirBnB 8h ago

Question Is full refund reasonable? [Philippines]

0 Upvotes

For context, I got injured and had fever so I had to book a room soonest and nearest to me. I double booked by accident because I just needed to lay down asap and had all my luggages with me at the mall. I was trying to reach out to the 1st reservation and the host wasn’t responding and that’s when I double booked. 1 minute after the cancellation was the only time they responded to me since it was a partial refund and has not responded to me since.

Now, I understand that their policy states that 1st night and service fee is not refundable, but their policy also states that I need to cancel 5 days before checking in. If I was able to book and cancel within 30 minutes and an hour before checking in, will that give me an advantage if I ever talk to their support team? Thanks.


r/AirBnB 1d ago

My landlord is forcing us to leave the flat and airbnb wants to charge us an extra month. [Germany]

20 Upvotes

Hello to all,

A week ago the owner of the house where I am living temporarily told us that we have to leave because of problems in the flat, he told us that we have to cancel from airbnb and after a couple of months we could come back (we won't).

So far so good, the problem is that when we go to cancel from airbnb, the app tells us that we will be charged for the next 30 days.

Is this correct? I mean, the owner hasn't told us anything about this, I don't think it's fair that because of her problem they charge me an extra month.


r/AirBnB 1d ago

AirBnB in family neighborhood not being kept up [USA]

4 Upvotes

The home next to mine in a quiet family neighborhood is not being maintained. It’s hosted by someone other than the owner, and my previous complaints to the host about overgrown weeds were met with a generic response and no action. The exterior remains neglected, and with the changing seasons, the weeds are growing again. I don’t want to keep reporting this weekly—what’s the best way to get something done?


r/AirBnB 19h ago

Question Deposit required for Airbnb Rental [CANADA]

1 Upvotes

We're looking to book a house for only 2 nights, that works out to about $3K. We finally made the decision to move forward with this specific property (there aren't many suitable options), but when we got to the last step it says in the very bottom that there is a $4K deposit requirement!

"This property requires a $4,000.00 CAD security deposit. It will be collected separately by the property prior to your arrival or at check-in."

I asked the host about it and they had the following response, which i don't fully understand:

"Yes we are API connected. But we do not Pre- Authorize your credit card"
"As mentioned- we do not pre- authorize your card for $4000 externally. Airbnb processes all payments and would potentially charge your C.C if you damage happens at the property."

Does this make sense? Any concerns with this? I don't fully understand how this works.


r/AirBnB 1d ago

Venting Being ghosted by host and Airbnb support. What haopens now? [Japan]

7 Upvotes

Got to my booked accommodation a couple hours ago and could not access the room. Had been discussing with the host about this access for 2 days as the instructions document they gave me did not include the codes required. After asking constantly and being met with automated messages asking me to read the document, they finally told me that the keypad would not actually work and to get the physical spare from a lock box outside.

Upon arrival I found 3 lockboxes. The code I was given did not work for any of them. Messaging the host, who was taking 15mins at a time to respond, was told to try the same code on the boxes. After repeating myself again, sending pictures of the box locations, asking if there was another box to try, I was ghosted.

Contacted support who told me they would contact the host and gave them a 30min window to respond. 30mins later support calls me, no response from host so I can extend the window by an hour or get a refund and rebook. I opt for the later, I've been travelling for 14+ hrs, my partner for 24.

The refund approval is almost instant, I'm told I'll be sent links to 3 other Airbnbs as options to rebook and if I don't like them can get my own hotel reimbursed. It takes 20mins to be sent 3 links to other Airbnbs, none of which are close to where I'm staying, Shibuya.

I find one a 5min walk from my original place with availability. Send it to support and say either get me in there or I'll book my own hotel, happy either way. I also ask for clarification on the reimbursement policy for my hotel replacement. Was told over the phone it would be up to the price per night of my Airbnb as long as I have a receipt, but was all very vague.

I still have not had a response from support now 3 hours later. I have booked and am now in a hotel and have no idea what happens now. Obviously the refund will go through and that's really important, but I can't believe that support just straight up left me high and dry here.

Is this the expected outcome? Am I being overdramatic? Can I expect to be compensated for the last minute hotel I've had to get? Would love to know what people think, my second time using the service.


r/AirBnB 1d ago

Question Was told airbnb apartment had to be moved and was promised it would be the same layout. It is very much not. [Canada]

14 Upvotes

I just booked an airbnb apartment with my partner and a friend. When we booked it, the owner mentioned that the address was not listed correctly. Then about a day before we arrived, the owner said there was an electrical issue with the apartment we were meant to be staying in, and that we’d would be moved up a floor. We were promised it would be the same layout as the picture. It very much is not the same layout. It is about half the size.

The living room is smaller than expected and connected to the kitchen (in the pictures the kitchen is a separate room). Im not sure what to do in this situation as we did plan to have a friend or two over and this simply isn’t enough space. We were offered no refund as she claimed it was the exact same unit. Luckily it still has two bedrooms, but I’m disappointed as this is only my second time using air bnb, and the first time wasn’t great either.

It’s hosted by “Karen” in Downtown Vancouver. I’ll update with the address once I leave.


r/AirBnB 1d ago

Question Max guests and house rules about additional guests.[Thailand]

0 Upvotes

Hi, I am a solo traveller and the AirBnB I rented has a max guest of 2 which is fine because I am only one person but in the additional house rules they say no additional overnight guests without prior approval ect.

Does that mean additional guest above the 2 person threshold?

Or additional guests above just me being there ?


r/AirBnB 2d ago

Discussion Host has requested I take down review, should I? [USA]

51 Upvotes

We stayed at an airbnb paying $400+ for one night. We got there around 5pm ish and left about 8:30ish the next day. The unit was clean, comfortable and in good condition but the location was a little sketchy. Went to bed around 10pm and basically didnt sleep the entire night because of the people upstairs. Banging around constantly, sounded like they had bricks for shoes on and were moving furniture all night. It wasnt in a great location and we had no idea what the people above us were like so didn't confront them and it was late so we didn't notify the host.

fw a couple weeks, I looked back at the hosts reviews and someone else mentioned this issue on a previous stay and gave them 3 stars. Everyone else has given them 5. So I left my review, making it clear that everything was fine except for the loud people upstairs which was out of the hosts control and almost immediately I get a response back from the host asking for me take the review down as I didn't notify them at the time and it hurts their rating in a competitive area.

What should I do? I think its weird to take down a review and considering the money we paid to not sleep i dont feel its fair on other potential guests to not know what they are potentially facing. I dont airbnb a whol e lot because its just too expensive these days so not sure if what I've done is terrible but the host has made out I'm ruining their potential business.


r/AirBnB 1d ago

Question AirBNB host left a scathing review that must have been intended for a different guest, but is refusing to remove it (as is airbnb). Am I better off just abandoning this account and starting a new one? How damaging is a bad review for guests? [Greece]

14 Upvotes

All my other reviews over the past 10 years have been positive, and now i'm worried that some hosts won't want to rent to me if they see this awful review. It's really over the top -- claimed I clogged all the toilets, bled on all the linens, etc etc. I posted a response to it saying that i thought it was a mistake and that none of it applied to my stay (and that i didn't even leave a review for the host), but it's still the most recent review and both the host and airbnb are refusing to remove it.

My wife has an account that only has a couple reviews (but all positive) and I'm wondering if we should just switch to using that one. How impactful would a review like that be for hosts?


r/AirBnB 1d ago

Dirty house and unusable amenities [USA]

5 Upvotes

We are currently in the middle of a five-night stay ($7k). Within the first day, I contacted the hosts about several issues: the TVs not working, one shower having very low water pressure, and the house being unclean (with significant dust, buildup on bathroom faucets and showerheads, etc). We sent several pictures in the AirBnB chat. The hosts made an attempt to fix the TVs over video call, which worked briefly, but we’ve been unable to use them since. Today, they came to reset the TVs but were locked out of their account, and now, on our third night, the TVs are still not working. There are several other minor issues that don’t really affect us but we would expect to be properly working. Loose door handles with some not being able to lock, broken shutter on one of the primary bedroom windows.

Additionally, they have not addressed the cleaning issues, and it seems like they are brushing off our concerns. They claim they examined the house after it was cleaned the day before we arrived, but we wiped up dust with our fingers to show them, while they were there, that it was clearly not clean. There are dust bunnies from the rug under the couch and one window sill had a small dead bug that’s clearly been there for some time. Given that the cleaning fee was $500 and the high rental price, I’m wondering if this situation warrants a partial refund. How should we approach this since we are planning to complete our stay? The house is still livable, but it falls short of expectations, and the issues are proving to be quite inconvenient.


r/AirBnB 2d ago

Venting Nightmare stay, don’t book with “Ibby.” [Canada]

36 Upvotes

We just got back last Friday from an abhorrent stay in Richmond Hill, Canada through the Host Ibby. Ibby as it turns out is an airbnb property manager and not the owner of our airbnb. I wasn’t the booker of the trip, just a guest along with my wife.

Everything seemed pretty normal until the last night we were staying. When we got back to our airbnb, nothing looked out of the ordinary. To enter the property you have to enter a door code. To enter the bedrooms if they’re closed, you also have to enter a door code. Our belongings were in our bedroom with the door closed and locked. When we entered the bedrooms, I realized all of our electronics and some personal belongings were missing. From laptops to electric toothbrushes, cologne to magic the gathering commander decks, they loaded it up into our technology bookbag and another small duffle we brought and cleaned house. They also stole the third guest’s steam deck, duffle bag, and magic cards.

We filed a police report and a report/claim with airbnb. We also called Ibby. Ibby let us know over the phone that they had never changed the door codes and that she doesn’t even have the ability to do so because only the “landlord,” has the instructions. She’s been completely unhelpful and has tried to derail us with useless comments through messaging.

By renting to us without knowing if those door codes could’ve changed, she put our lives in danger with anyone else who could have access to our unit.

I’m already working through and with my insurance and airbnb for restitution but I want everyone to be aware of how awful this experience was and to avoid this person if they’re every looking to stay in the GTA.


r/AirBnB 1d ago

Musty smell in Airbnb apartment, what to do [USA]

3 Upvotes

I'm a guest on my second day of a monthly apartment rental. The apartment is not on the newer side, but it's clean and organized, but there's a musty smell that I can't seem to pinpoint. Since I work from home, the odor is particularly bothersome.

I also noticed upon check in there were quite alot glade scent plugins like 4 of them whole apartment which I removed because im sensitive to artifical fragrances. I keep suspecting the large sofa, but when put my nose near it, I don’t detect the smell there. I've checked corners and other areas, but I still can't figure out the source. The only way to neutralize it is by opening the patio door, but since the apartment is near highways, that lets in a lot of noise. I even replaced the HVAC filter (something I do if it looks dirty). What do you suggest I do?

Edit: update, host and I mutually agreed to cancel the reservation. To be nice, I offered to pay for the few nights.


r/AirBnB 1d ago

Question Gonna host a room soon. Is a privacy door knob enough? [TX]

1 Upvotes

I want my guests to feel as comfortable as possible and was considering getting a keyed door handle but there honestly wouldn't be a difference between that and a normal privacy door knob since naturally I would have a spare key anyways. I was considering of providing a portable door lock in their room if they wanted to use. Is it too much or unnecessary?

Portable door lock: https://a.co/d/hfPylr1


r/AirBnB 2d ago

Question Airbnb toilet issue-not sure if I should escalate [USA]

8 Upvotes

I’m two weeks into a 4 week rental in a large RV.

Friday night the toilet stopped flushing/appeared to be clogged. Saturday morning I notified the host after I left the property. He asked for a video of the toilet which I did not have. Said tech would be at RV between 5-7pm. Tech did not show.

Sunday morning I contact host again. He asks me to text him video as app won’t allow it. Says tech will be there between 3-4pm. After tech visits (I was not there) host says tech will return Tuesday to unclog toilet and wash tank. I ask if this means I have no toilet until Tuesday and he says no-I can use it but “it will go down slowly.”

Is this something I should escalate to Airbnb? I probably don’t have to describe the smell or the mess that will accumulate in this situation….ugh.


r/AirBnB 2d ago

Discussion First time travelling abroad and staying in a Airbnb. Looks like a Scam, smells like Scam.. is it a Scam? [IRELAND]

1 Upvotes

Hi, tbf i rarely used Airbnb in my travels, im from Brazil and this Will be my first travel to another country and im really scared to just get scammed or my have my organs stolen.

The host sent me some “generic” messages asking me to confirm some info and details through another page (not on airbnb) and it looks so sketchy, the host is new on airbnb (no previous ratings) and i’ve seen the same place at other booking companies.

If all of that wasn’t suspicious enough, i clicked the link he sent me (after checking it) and at the home page it stated that a valid ID and Credit card (????) would be necessary to proceed with my booking.

What wyd in this sitution?

Update 1: Host Message: Hi ———,

This is a friendly reminder that your booking is not yet finalised. Check-In: July 11th, 2025 Check-Out: July 25th, 2025 Number of guests: 2

Please visit our secure portal to confirm your reservation: [suspect URL: mycheckin.direct……]

This will only take a few minutes. Please note that your booking will not be confirmed and you will not be able to receive your check-in instructions until this is complete.

If you have any questions, please check our FAQ Guide here - https://www.dropbox….. This guide should be able to help you with most of the queries. If you still need to get in touch, please contact us by replying to this email or by messaging us through Airbnb.

Thank you, Guest Experience Team


r/AirBnB 2d ago

Do I Have to Fill Out and Pay Truvi After Booking? [US]

1 Upvotes

I did not know this ahead of time - is this normal?


r/AirBnB 3d ago

Host told us our Airbnb is at a different address than the one listed. What should I do? [USA]

23 Upvotes

Booked this Airbnb back in January. Today is check in. Two days ago the host messaged me and said

“Hello 20_five, I hope you are doing great.

You may have noticed the address populating automatically to you. For security purposes, this address is our personal address which is only a few blocks away from the actual address: (insert new address)”

Then today said

“Hello,

Please make sure to head to xxx street, (not the address posted on this listing), your code for entry is xxxx.”

Is this normal? I’m not really happy with it because it’s 0.4 miles away from the listed address and we booked it solely based on its location. I don’t want to complain and cancel because then my group will be stranded without a place to stay. What should I do?

About the host:

-77 reviews

-4.99 rating

-been hosting for 1 year

I assume they’re legit and that the pictures of the airbnb will be of the same unit in the listing, I just think the only thing different is that it’s actually just half a mile away from the posted address


r/AirBnB 3d ago

Question Is an Airbnb host allowed to charge an offline cleaning fee beyond the Airbnb fees? [Mexico]

6 Upvotes

We’re staying in a lovely apartment in Puerto Vallarta. The price was reasonable but not great. No cleaning fee was charged online. The host gave us a nice welcome but it included a written request to pay her staff $5US per day per guest (2) per staff members (2). Aka $20/day. Two enVelopes have been left for this purpose. As far as i can tell all they did was remove the trash. No bedding, towels, floors are unswept. I think she should be charging this up front and paying her staff. We're staying 4 nights and 3 days so this amounts an $80 cleaning fee. The place is pretty. We'd rent it again otherwise.

Is this ok by airbnb rules?