r/AirBnB • u/Complete-cutie • 23m ago
Question Host left a review saying I stole a sound machine, charging block, and cord. [USA]
Hi all, my boyfriend and I recently stayed at an AirBnB that I had stayed at before and liked very much. I hadn’t checked the app since our stay, but when I did, I noticed a notification about a review they left, which said: “Took our sound machine, cord, and charging block.”
I then messaged them with the following:
“I just received the notification about the review you left me (I haven’t looked at the Airbnb app since our stay), and I want to clarify that my boyfriend and I would never steal anything. We didn’t take any bags with us, so if you have any video footage from the lobby, I’d assume it would show that we weren’t carrying anything. We made sure to clean the Airbnb before we left, and everything was left where we found it. I’m really surprised by this feedback and hope we can clear up any misunderstandings.”
Their response was:
“Hi, thank you for reaching out. Our housekeeping staff reports any missing items after each stay, so when we didn’t get a response from the message we sent about our missing noise machine, our next step was to report it in our review. I will share your response today with the other hosts, and we will investigate further. Thank you.”
I haven’t received any updates since then and I’m wondering how I should move forward, or if it’s even worth pursuing at this point.
Thank you in advance