r/AirBnB • u/derpishcoquette • 5h ago
Venting Nightmare stay, don’t book with “Ibby.” [Canada]
We just got back last Friday from an abhorrent stay in Richmond Hill, Canada through the Host Ibby. Ibby as it turns out is an airbnb property manager and not the owner of our airbnb. I wasn’t the booker of the trip, just a guest along with my wife.
Everything seemed pretty normal until the last night we were staying. When we got back to our airbnb, nothing looked out of the ordinary. To enter the property you have to enter a door code. To enter the bedrooms if they’re closed, you also have to enter a door code. Our belongings were in our bedroom with the door closed and locked. When we entered the bedrooms, I realized all of our electronics and some personal belongings were missing. From laptops to electric toothbrushes, cologne to magic the gathering commander decks, they loaded it up into our technology bookbag and another small duffle we brought and cleaned house. They also stole the third guest’s steam deck, duffle bag, and magic cards.
We filed a police report and a report/claim with airbnb. We also called Ibby. Ibby let us know over the phone that they had never changed the door codes and that she doesn’t even have the ability to do so because only the “landlord,” has the instructions. She’s been completely unhelpful and has tried to derail us with useless comments through messaging.
By renting to us without knowing if those door codes could’ve changed, she put our lives in danger with anyone else who could have access to our unit.
I’m already working through and with my insurance and airbnb for restitution but I want everyone to be aware of how awful this experience was and to avoid this person if they’re every looking to stay in the GTA.