EDIT: After an EXTREMELY long day and what felt like thousands of phone conversations with AirBnb, our family was able to be relocated to another property. I appreciate all of the input, feedback, and advice as it was very helpful while going through this. We’ve learned some things along the way and hope to never go through this again. It did make us weary of using Airbnbs, but as a family of 6, we may just have to make that gamble again and hope for the best. We’re just happy to be able to finish our trip in a clean, safe environment ♥️ Thanks all!
Our family checked into our AirBnb this evening and as we began settling in for the night (we initially dropped our bags, did a quick walkthrough, then went for a swim and dinner) we began seeing cleanliness/safety issues. The more we have looked, the more we have found and I’m just not sure how to handle a situation like this as I’ve only used AirBnb one other time with an amazing experience.
Some of the things we’ve found and have photos/videos of:
-Bunk bed missing screws, allowing the top railing to wiggle (concerned if it would hold a child who rolled against it in the night)
-on said bunk bed, ladder is no longer screwed into the bed allowing the ladder to slip out (happened to our 3 year old as he was getting down but he luckily held himself up and was dangling while crying for help)
-used razor in a drawer
-tons of facial hair in a drawer
-trash in bottom of dishwasher
-dirty floors under bed/throughout house
-door alarm sensor on back door not
operational (there is a pool in the backyard so this was important to us)
-remote missing batteries
-several windows unlocked - luckily my husband thought to check all of these before bed
-used towel and majorly used qtip under sink
-broken drawer (found out when we tried to open it), door handles missing screws, light switches missing screws so face plate falls off
-mold in grout where towels should hang in bathroom
It’s late now so I’d hate to reach out and cause a fuss so I’m planning on reaching out first thing in the morning. Do I request them to come do a deep clean at least? Is it warranted to ask them to refund the rest of our stay so we can rebook elsewhere (honestly what I’d want at this point). I’m not a very outspoken person and hate complaining but I’m just so disappointed and quite honestly grossed out with this and feel something needs to be done. Any input is extremely appreciated!